Andrew Heasman

Bumped from both legs of return flights with @jet2tweets in a week. What should have been a simple return flight from Manchester to Larnaca has become a taxi from Leeds to Bristol, flight to Larnaca, return flight to Liverpool. All with next to no communication. #shambles

The irony of Anges job being saved by the kid he’d exiled….

Count me in! ☝🏻

@SamsungUK How long do you expect your products to last? Ordered a phone cover and it’s not lasted 4 months!!

@SpursOfficial not getting anymore money from me, membership cancelled, had enough #LevyOut

@British_Airways still awaiting any contact from yourselves for compensation and expenses on a claim lodged on 22nd march!! Utterly shambolic customer service!! Any idea if I’ll be hearing from you this year?

@lucrezianews @British_Airways Just short of 19 weeks for me now, don’t hold your breath!!

Good morning @British_Airways any update on how long you expect customers to wait for the compensation that they are rightfully owed for cancelled and delayed flights? Including inconvenience and additional costs incurred? #britishairways #compensation

@British_Airways Hi Hannah, Thanks for helping, our original booking reference was NT7Y45, and claim number is 22913599. Claim was submitted on 22nd march, regarding delayed flights on 6th / 7th march. Thanks again Andrew

@tranquilhease Hi Andrew, we’re sorry to hear you’re still waiting to receive your refund. Our Refunds team is dealing with an increased number of refund requests. Please send me a DM with as much information as possible including the booking reference. We will then try to assist you. Hannah twitter.com/messages/compo…

Over 4 months since we submitted a claim / complaint to @British_Airways and I’ve heard nothing but 1 automatic reply!! How much longer will I be out of pocket? #CustomerService #neveragain

@British_Airways would it be possible to prioritise responding to customer complaints / claims ahead of sending out promotion emails? I’ve new been out of pocket since 22nd march, with not so much as an email back yet!! #disgrace #sortitout

@British_Airways almost 12 weeks since we submitted a claim, and still no response. Do you really think leaving customers out of pocket for 3 months is acceptable? #ba #CustomerService

@British_Airways just the 8 weeks and counting since submitting a claim and yet to hear back. Any idea if I’ll get a response this year? #customerservice #shambles

@British_Airways Hi, while I appreciate you can’t give a deadline, I’ve now been waiting and out of pocket for 6 weeks, and 3 weeks ago I was assured I’d hear in 5 working days!! Starting to think the 1 day delay to our flight was quite prompt!!! #abysmalcustomerservice

@tranquilhease Hi. Unfortunately, we are unable to provide a timescale for when you will receive a response. This is because all of the cases are assessed on a case by case basis meaning it is difficult to estimate a timescale. Imogen

@British_Airways How long does it take you to respond to a complaint / compensation claim? I’ve been waiting since 22nd of march, and on 12th April was assured I’d hear back in 5 days!!!

Don’t saying anything, just retweet

Look mummy, there’s 3 of me on the telly at the same time, I’m special!!

No wonder refs can’t make a right decision in play, 25 replays and they still can’t spot a foul!!

How are these muppets on ssn still employed. Now blaming Dortmund for not selling one of their players. Maybe they don’t want to sell him you thick @#%*s

@SpursOfficial @HarryWinks More importantly, when is that top going to be available?

"We want to keep a winning run going." 📺 ⤵️ Watch @HarryWinks preview our trip to KF Shkëndija. #THFC ⚪️ #COYS

The first time woods has missed the cut on the same course twice, stunning when you think how often the uspga return to the same venues