Transit

Decade by decade, block by block, our grand avenues were turned into deadly car conveyor belts. Our bustling public spaces were repurposed for vehicle storage. Our cities and lives can be so much more if we just think differently about how we get around: vision.transitapp.com

Today is Transit Worker Appreciation Day, and our loving cup of public transit passion runneth over! 🥰 🚉 💖 Riders used Transit to sign, seal and deliver over 35K thankful messages to 600+ agencies, and we’re sharing some gems today to celebrate: go.transit.app/thanks 💌

@FrankiePumps1 @EzFare Sorry for any trouble! Please reach out to us via the app: Gear icon ⚙️ > Get support > Contact us 📮. This will give our support team the info they need to look into what might be happening. Thanks!

I can't sign into my @EzFare @transitapp apps and keep getting this error message when I try to buy tickets???

@eddrass Sorry for any confusion! The info we show in the app generally comes straight from agency data so any accuracy issues are usually on their side, but we've passed this on to our team for a closer look.

I went back to the platform after having a great classic breakfast at *Egglinton Grill* and the next train was 11 minutes away (with no second train indicated). So I decided to take the 34 bus instead … but when I got to street level @transitapp tells me: (Support Line 5 Shops)

that doesn’t look good 23 minute gap?

@eddrass @TTChelps Thanks for flagging this and sorry for any confusion! We've passed this on to the team to take a closer look at.

@transitapp hi 506 diversion not fully input @TTChelps

@gben78 Sorry for any confusion! Could you please send these details to us via the app? Gear icon ⚙️ > Get support > Contact us 📮 – our support team can make a report from there to look into things further and see why the trolley option isn't showing up. Thanks!

@transitapp this makes no sense

@transitapp for SEPTA, why doesn’t it let me take: B line from Fairmount to City hall Then a trolly from 15th st/city hall to 30th st? I paid extra to get more customized routes and that one isn’t coming up. Taking the trolley is faster than the L.

@michaelmannspc @FoothillTransit Thanks for flagging this and sorry for any trouble! We've passed on the details to our technical team so they can take a closer look at what might have happened.

@FoothillTransit @transitapp I went back and forth between directions and finally got the Go button to show long enough towards Montclair to get it to let me track the bus. The app is fighting me to set a destination but I'm going to the end of the line anyways.

I would help people track the @FoothillTransit Silver streak this morning but the @transitapp claims it's not running right now (I'm on it) and no Go button

Transit’s making sure you get the notifications you need to navigate your day, no matter when it starts 🗓️🔔⏰ No more unexpected buzzes at unattended times. Just tailor your custom hours to suit your commute: go.transit.app/custom-hours ⏱️

@VegasBoy89 @RTCSNV Thanks for getting in touch! In this case, GO not showing is expected since the last departure has passed and unfortunately the next one is too far ahead. That said, we've passed your feedback on to the team to see what we can do for future improvements.

@RTCSNV @TransitApp After the last scheduled departure (e.g., 12:15 AM), the "GO" option disappears, even if the bus is running late. Last night, Bus A didn't leave until 12:39 AM, and I couldn’t tap "GO" to indicate I was on that bus. Please update! #TransitAppFeedback

@ThePhillyAlien Sorry for any trouble! Could you please share the details with us at info@transitapp.com? Our support team will be able to take a closer look at the issue from there. Thanks!

@transitapp your app is bugged minute delayed

@TucComputerDude Thanks for flagging this! We've passed it on to our technical team for a closer look.

@transitapp lately in Tucson, 2 Sunlinks are showing, and only the Sunlink line.

@Karmir_Kovkas Sorry for any trouble! Could you please contact us via the app? Gear icon ⚙️ > Get support > Contact us 📮– this will give our support team your debugging info so they can take a closer look at this. Thanks!

@ROCHE88404434 @ClientsRATP Merci de nous l'avoir signalé! Nous avons informé notre équipe technique.

@transitapp coucou l’équipe pouvez-vous voir avec vos collègues de @ClientsRATP car le 91 vers Gare du Nord reprend litinaire en noir et pas celui de la carte avec un arrêt au trait bleu

@SamGreenwoodTNS @TTChelps Sorry for any confusion! Could you try restarting the app? That should fix it, but if not, then please get in touch with us via the app (Gear icon ⚙️ > Get support > Contact us 📮) and we can take a closer look at things from there. Thanks!

@TTChelps @transitapp can't tell if this is a bug in the app or a service related issue. Either way it's a huge problem!!

@visAngel777 Thanks for flagging this! There are a number of reasons that a real-time ETA might not be showing, but things seem to be fine now from what we can see. If this happens again though, please send us the details at info@transitapp.com and we can take a closer look.

@transitapp please don’t show the scheduled time when the MTA website says otherwise. Thank you.

Did you know: at least 1,240 Metro Vancouver bus stops don’t have benches for waiting riders! 😱 Working with our pals over at Movement: Metro Vancouver Transit Riders, we mapped out where weary soles are most in need of somewhere to sit: go.transit.app/vancouver-benc… 🍑🪑

@PatronMyers Sorry for any trouble! Could you please send us the details via the app so we can take a closer look at what might be happening? Gear icon ⚙️ > Get support > Contact us 📮 – our support team will take it from there. Thanks!

@transitapp y'all have to do fucking better!! There's no reason why on the app it's showing buses are coming on time and ain't no bus in sight! There are no updates, alerts, or anything!!

@nucknyan Thanks for your feedback! We'll keep it in mind for future improvements.

I wish @transitapp had the ability to tweak my boarding and exiting stops, I often adjust those to get a bit more walking in when I’m short for the day

@eddrass Thanks for flagging this and sorry for any confusion! We've passed it on to the technical team for patching up.

@transitapp Hi folks; the 506 diversion is over. Has been for a few weeks. Thanks.

@ROCHE88404434 Merci de nous avoir écrit et désolés de l'inconvénient. La localisation sans GPS n'est pas disponible pour le RER actuellement. Donc si vous rencontrez plus de problèmes comme tels, SVP envoyez-nous les détails au info@transitapp.com et nous le regarderons de plus près.

@transitapp bonjour les CM je suis trop deg la localisation via les mouvements où j’ai pas réellement compris elle marche pas dans le rer 😭😭😭

@PatrickARSmith Sorry for any trouble! The information we show generally comes straight from the agency's data, but we've passed these details on to our technical team for a closer look to see if there's anything we can do.

@transitapp you need to do something about the time estimates on your app. They have been messed up for a week and it’s causing me to both be late to work and miss buses because times are not accurately predicted. Watch the video attached.