Trip.com

@Massimilia47087 To ensure your request is handled as quickly as possible, we highly recommend using the self-service options available in your Trip.com App or website. This is another alternative way to manage changes or cancellations under current circumstances. Best Regards

@Trip Hi @Trip, thank you for your reply, but this does not help me. If I could resolve this via the website, I would of course do so. Unfortunately, I need specific information that is neither available online nor via the chatbot. Could you please reply to my DM or contact me directly

@Trip I’ve been trying to reach your customer support for days regarding my booking (1‌321‌658‌975‌54****) after a major flight schedule change, but I cannot reach a human agent via chatbot and I’m unable to call from abroad. Please respond or contact me ASAP.

Dear Massimiliano， Thank you for your feedback. Due to the current situation in the Middle East, the incoming volume is higher than expected. The response times across our channels may be longer than usual. We have mobilized all available resources to assist passengers with imminent travel plans. We deeply appreciate your patience and understanding during this challenging period.

@Massimilia47087 To ensure your request is handled as quickly as possible, we highly recommend using the self-service options available in your Trip.com App or website. This is another alternative way to manage changes or cancellations under current circumstances. Best Regards

@Trip Hi @Trip, please read my previous message. I cannot reach your 24/7 support via your website and the chatbot is not helping. As I’m abroad, I also can’t call. That’s why I’m trying here on X. Please send me a DM and assist me with my issue ASAP.

Dear Guest, Thank you for your feedback. Due to the current situation in the Middle East, the incoming volume is higher than expected. The response times across our channels may be longer than usual. We have mobilized all available resources to assist passengers with imminent travel plans. We deeply appreciate your patience and understanding during this challenging period.

@hv2008 @IndiGo6E Dear Himanshu Verma, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP.^Grace trip.com/help/

Hi @IndiGo6E team. I booked a ticket for my mother. New Delhi - SG, March 29. Was done via Trip.com. There is no place to add wheel chair assistance. Please help. Thanks.

@JCRishi @AirCanada @etihad Hi Rishi JC. Thank you for your feedback. I'm sorry to learn that you have a concern about the flight change. We would like to help you with your concern. Please send us a direct message at your most convenient time for further clarification. Thank you so much. ^Grace

@Trip At Trip.com, time is not linear. It’s aspirational. You book a simple trip. Then suddenly you’re living in 3 different dates at once. You depart on March 27. Your connection leaves on March 22. Your patience expired after 9 calls @AirCanada @etihad

This is what happens when the bridge becomes the destination. Can you name any of them?

@cairoteacher Dear Juleen Keevy, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP.^Grace trip.com/help/

@donthunithish1 Dear Customer, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. trip.com/help/ ^LIbo

@Trip this is the Case number 61846422 From last three days your agents are not replying on my concern … this is not the way to stop replying

@gp_1410 Dear Gaurav Pandey, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. trip.com/help/ ^Libo

Hii @Trip team, I have booked my flight, and flight got cancelled by airline so i opted for refund now i am getting that almost all my money will be in airline coupon which is not useful for me and i am trying to reach out to your customer support not getting connected with human

@Mohdoh_5 Hi Mohdoh_5. We've also seen your private message, and we responded to it. Kindly check our message at your most convenient time. Thanks! ^Lucia

@Trip I responded via DM yesterday, and no response so far. Do you want to DM me instead?

@trip @etihad @EtihadHelp I bought a business class flight from Trip.com from JFK to Mumbai through Abu Dhabi a few months ago. Even though I had been to India several years ago, India changed its visa system and I had to apply through their online system only.

@Colin_d_m Hi Colin. We've dropped you a message. Kindly check it at your convenient time so we can assist you further. ^Olivia

@LuisGer94051320 @cozycw @Profeco Hi Luis Gerardo Moreno Medina, Thank you for your feedback. We apologize for any inconvenience caused. Please send us a direct message so we can assist you further.^Olivia

@Trip @cozycw @Profeco no se debería permitir que trip.com opere en México, es una empresa sin razón social ni domicilio fiscal, violan las leyes de aviación en nuestro país negándose a hacer devoluciones de TUA, y al no estar constituida en el país ustedes no pueden sancionar.

@Trip canceled my flight within 24 hours due to a currency error, yet $40 in fees were charged by Trip.com. I expect a full refund for my ticket immediately. Booking: 1127-794-534. This needs urgent attention! #CustomerService #Urgent

@guillecrive Hi customer, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. ^Lucia trip.com/help/

@Trip Qatar Airways says that i have to contact with you for the cancellation. Please answer

Some train stations make you want to arrive early. From stunning architecture to rich history and art-filled halls, these are 9 of the world’s most beautiful train stations. Which one have you visited? 📍Gyeonghwa Station, Changwon, South Korea 📍São Bento Railway Station, Porto, Portugal 📍Estación de Atocha, Madrid, Spain 📍St Pancras International Station, London, England 📍Antwerp Central Station, Belgium 📍Chhatrapati Shivaji Terminus, Mumbai, India 📍Haydarpaşa Railway Station, Istanbul, Türkiye 📍Grand Central Terminal, New York City, USA 📍Kanazawa Station, Ishikawa, Japan

@ignaciosaenz93 Hi nashsg, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. ^Lucia trip.com/help/

@Trip Bad service. Trip.com is a terrible platform. You’re very likely to have a frustrating experience dealing with them. When issues arise, they don’t help, they don’t understand, and they seem to find ways to avoid taking responsibility instead of supporting.

@kaustuvdm @IndiGo6E Hi Kaustuv Das, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. ^Lucia trip.com/help/

Urgent Status update help needed, @IndiGo6E @Trip Booked a flight through Trip.com for Indigo Airlines for March 23rd - BBI to DXB | PNR - DYZ1WT What is the status of this flight?

@Emirates_hel5 Dear Partner, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. trip.com/help/

@Trip Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

@Praashet @Nihatt61 @AutoriteitCM @EmiratesSupport Dear Pratap Shetty, Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP. trip.com/help/ ^Libo

@Nihatt61 @Trip @AutoriteitCM @EmiratesSupport Have come across several instances where other platforms such as MakeMyTrip and Cleartrip have provided full refunds (in some cases excluding only gateway charges) without unnecessary delays or questions. In comparison, I find Trip.com’s approach extremely rigid.

Look at this! I told @Trip I would expose their behavior to the world, and they replied with the SAME robotic script for the 5th time today. They are not listening. They are just stalling. @AutoriteitCM #tripcom #dubai #refund @EmiratesSupport #ticket #money