TSB

@IgorGiant I'm very sorry to read this Igor. Can you please DM more information around what's happened? Rich

Wow @TSB I called you today because YOU sent me a letter asking for my help. Your call centre staff were so inept, uninterested and unprofessional that I started to think this might be an Indian call centre scam

@sparry951 Hi Simon. That is correct. As it will be less than 4 working days before the due date, we would not expect the payment to affect the direct debit. Thanks. Rich

@TSB Just a quick one. My credit card DD is due to go out on 7th April. Usually if you make a payment 4 working days before then it stops or reduces the DD. I'm assuming that as Friday and Monday are not working days if I made a payment today it would make no difference?

@suzycoos Hi there. I'm very sorry to read your message. I can't see that you've contacted us previously via social media regarding this matter. Could you please provide some further details around who has asked you to send direct messages about this? Many thanks. Andrew

Just spent an hour trying to cancel a direct debit with @TSB because the help & images were absolutely nothing like where to actually find it on the app. Round and round in circles. Utterly useless. & ‘TSB’ bots wanting direct messages to ‘help’ ie scam can get lost!

@ricky____k You're very welcome, Ricky. Andrew

@TSB Cheers...I can't sign into the app now, so assuming it must be closed.

@TSB do you automatically close an account once a switch is completed to a new bank?

@cryptomaniqxc Hi there. Could you please DM some further details around when you switched your account? Many thanks. Andrew twitter.com/messages/compo…

@TSB switching bonus when is it due to be paid its the 1st aprill tomorrow

@tehreedy but please rest assured that there doesn't appear to be any negative impact from this and after a period of time the credit reference agencies will remove it automatically. Many thanks. 2/2 Beth

@TSB But why are you updating it after 5+ years of it being closed?

@TSB Hey! I’ve not had a card with yourselves since early/mid 2020… why 6 years later is this card reappearing on my credit reports as a closed account? It seems rather odd… I had loads of problems getting the account actually closed on my report back then.

@tehreedy I wouldn't be able to confirm why it now reappears on your credit report I'm afraid, Sam. This information would still have been provided to the credit reference agencies over this period. As it appears correctly we wouldn't be able to dispute it, 1/2 Beth

@tehreedy I would also strongly advise removing the screenshots you've provided as they're in the public domain and do contain some sensitive information relating to an account you've held. Many thanks. 3/3 Beth

@TSB Thanks, but most of them point to yourselves in the first instance. From what I can tell, whatever it is reporting to all 3 credit agencies, and very clearly there’s some update attributed in Feb or March 2026. It’s not a negative update, not a new opened account at least…

@tehreedy appear on your credit report for up to 10 years. If you'd like to contact our Credit Card team on 0345 835 3846, they can certainly try to search for your details to attempt to check over it for you. They're available from 8am - 8pm any day of the week. 2/3 Beth

@tehreedy credit reference agency that you’re using to view your credit report through to check this directly with them. Many thanks. 2/2 Beth

@sammilne91 Hi Sam. I'm sorry to read that. I can see you've already sent us a DM, we'll reply to you there. Sophie

@TSB I’m currently trying to pay a bill, I’ve approved it on the app and tried to continue on website but I’m just getting 4 green dots and nothing happening?

@alexmacinnes1 Hi Alex. We're always looking at ways we can improve our services on both our website and app. As such, we do regularly maintain, and update our services to continue to improve the services we provide. I hope you'll accept my apologies for any inconvenience caused. Sophie

@TSB Saturday night again done disappointed bank

Update: Full service has resumed following essential maintenance last night. Sorry for any inconvenience this may have caused.

@timmotyke Hi Tim. I'm sorry. The maintenance tonight was scheduled to take place between 9pm tonight until 9am tomorrow morning. You can find this on our service status page at tsb.co.uk/help-and-suppo… I am sorry about this. Rich

@TSB why is online banking down now? You say 10pm and it is 927pm and it is already down! I’ve tried and tried again so please don’t just say try again!

@macd_ee Hi Emma. I'm sorry to read this. The Internet Banking and mobile app services will be unavailable until 9:00am tomorrow. We’re sorry for any inconvenience this may cause. Rich

God I love being a @tsb customer 🙃

@ohdontcry I'm very sorry about that, are you able to send us a DM using the link on this message? If so, can you please send us a screenshot of the email you've received? Beth twitter.com/messages/compo…

@TSB I'd send one but it won't allow me too. I was told in the email though on the phone I'd been told an old account had been found and was given a value. Could you send me a dm and then I'll be able to respond.

@TSB I spend 30 minutes on the phone to be told to fill out an online form to obtain access to an old account. I then spend a further 30 minutes filling it out along with all the id&va to then be told you can't do anything. Give me my money 😂

@wolfgangfunk Thank you for confirming this. We'll keep an eye out for your DM so that we can get as much information as possible passed on so that this can be looked into. Thanks. Rich twitter.com/messages/compo…

@TSB @Crouch_End @HamandHigh Crouch end n8 london branch. Approx 10am 26th march. I imagine your cctv will show her walking past her car to hurl abuse are me while my 78 year old father was there. I will dm with all info when i get a chance

@TSB i asked one of your tellers if she could move her car as she was blocking me in. When she came out she started shouting at me calling me 'a f*cking little c*nt' . I said 'you are a credit to the bank' her reply 'I am a f*cking credit' Is she? @Crouch_End @HamandHigh