TSB

@feelbugger Hi Greg. I'm sorry to read this. Can you DM us a screenshot of the email you received back in May? Rich twitter.com/messages/compo…

@TSB why has my reward expired before the 12 months is up? I got the email in May saying I had 12 months to redeem. What's happening here?

@queenfocker Hi Cath. I'm sorry to read your message. We'll reply to your DM shortly. Sophie

@TSB I've just gone on the app & my laptop. WHERE IS MY CURRENT ACCOUNT ? WHAT HAVE YOU DONE WITH IT ? Useless bank......

@SaadNadeam I'm sorry to read that Saad.. Can you please DM us more information about this? How long ago did you apply for an account? Rich twitter.com/messages/compo…

@TSB i open account theres no update

@potatoe_greg I'm very sorry to read that Greg. Can you DM more information about when this happened, what happened and how you reported this to us? Rich twitter.com/messages/compo…

@TSB I reported a fraud many month ago. I have received nothing from you as a business customer. The fraud was on TV. I am not sure this rings true:

@Sheppey_mamma I am sorry to read that. Can you please tell me what error you're encountering when attempting to send a PM? Apologies again. Stacey twitter.com/messages/compo…

@TSB It wont let me send a private message to you here for some reason

@TSB been waiting in a queue since yesterday morning because tsb decided that despite me logging in with my fingerprint to approve a payment that its still fraud. Get the little message to say have you attempted to make these purchases? Answer yes- and my card is still blocked

@4wrdtherapy I'm sorry to read that Jason. Can you please send us a PM to provide some further information around this? Many thanks. Stacey twitter.com/messages/compo…

@tframe Hi Thomas. Can you please send us a DM to confirm which number's you're referring to? Many thanks. Beth

@TSB none of these numbers work

@Carmel1878 Thank you, Carmel. I'm pleased to read that they were able to help you. If we can help with anything else, please feel free to get back in touch. Take care. Lesley

@TSB Yes, having to claim back the money taken from my account and wait for a new card

Some fucker has just tried to charge £170 to my debit card in London I have my debit card with me in Liverpool I never use it only Apple Pay But I did take money out at the @TSB at their ATM in Maghull last week

@Carmel1878 Thanks for that, Carmel. Were they able to help and advise you what you need to do? Many thanks. Lesley

@TSB I've spoken to an advisor

@Carmel1878 I am sorry, Carmel. Have you spoken to anyone about this? If you have, what have you been advised? Please DM if you prefer. Lesley twitter.com/messages/compo…

@bellaMac73 @TSB I know, they've tried to buy a resident parking permit for the borough of Bexley and the rest has gone to a debt collection agency. That transaction has gone through so I have to get a refund on that

@Carmel1878 Hi Carmel. I'm sorry to read your message. Can you please DM some more information around what's happened? Have you received any texts or calls about this? Many thanks. Lesley twitter.com/messages/compo…

@2vicky8 Hi Vicky. I'm very sorry. We don't currently offer push notifications for account transactions, but it is something we are looking into introducing in the future. However, we don't currently have any timescales for this I'm afraid. Beth

@TSB when are you going to introduce instant alerts for account transactions? You are falling behind the other banks. I will need to transfer to another bank if it is not done soon! #TSB #Alerts #failing

@ACouch88 Thanks for letting me know. Glad they were able to help. If we can help with anything else, please feel free to get back in touch. Enjoy the rest of your day and please take care. Lesley

@TSB Yes they were helpful. Thanks very much

@TSB I've just rung a helpline number to get my card unblocked but am now worried it's not a trusted number. Is 03458357903 a number that you as a business recognise? Thanks

@TheReal65065045 Hi. I'm really sorry to read your message, Please accept my condolences on your bereavement. Can you please DM some information around what's happened? Please accept my apologies for any inconvenience caused. Lesley twitter.com/messages/compo…

@TSB what an absolute mess and disgrace of an organisation. my father dies. shocking handling of the whole situation. zero ongoing communication. I am fuming. #tsb #tsbbank #banking

@Nas14880494 Hi there. Could you please arrange for your message to be removed and then send us the details via Direct Message? Many thanks. Andrew twitter.com/messages/compo…

@TSB This person is doing fraud Mr Freddie heywood 00078972 30-67-88

Update: Full service has resumed following essential maintenance last night. Sorry for any inconvenience this may have caused.

@soxxylady I'm sorry to read that Shaz. Can you please send us a DM to provide more information around what's happened? Can you please also provide more details around the help you needed? Many thanks. Beth

@TSB I’m leaving your crap bank for good. I’ve just rung customer service for help and have spoken to six Indian men, not even in this country and NONE OF THEM COULD UNDERSTAND OR HELP ME. DISGUSTING BANKING GROUP.

@GDiddyUK Hi Giles. I'm sorry to read that. Can you please send a DM to confirm which month you completed your switch? We had a few switching incentives around that time, so I want to check exactly which one you're referring to. Thanks. Sophie twitter.com/messages/compo…

Hi @TSB I took out an account about 8 mths ago where I received a cashback incentive and after 6 months would receive a £120 hotel voucher. I have met the minimum 20 card trans a month and the minimum monthly payment. How do I get this voucher? Customer Service hung up on me!

@hollistony You can use the Move Money feature with other savings accounts. However, with the Monthly Saver you can save between £25-£250 per month, and this has to be paid via standing order. You can find more information here: tsb.co.uk/content/dam/ts… I hope this helps. Sophie

@TSB So I can't make use of the move money feature in the TSB app? that seems crazy. When I searched how to move money it describes in a few steps how to move money but it doesn't state you can't do this to move money to your savings account.

@TSB I've just opened a monthly savings account, I can see the account in my app, I can't move money from my current account to the savings account, the new account doesn't appear, is this normal?