TSB

@f4ckiam Hi. I'm so glad to read this. If you are ok with this, can you DM us more information about what happened and where you spoke to Paul? Was it in a branch or over the phone? Thanks. Rich x.com/messages/compo…

Last week's praise goes to specific individuals at both @TSB (Paul) and @currys (Mackenzie). No need to spell out the location. Both went above and beyond. Could not have been more helpful and kind. Thank you so much. The world needs more 'Paul's' and 'Mackenzie's'. ✊️🔟/🔟

@NevadaBHillon Hi there. I'm sorry to read your message. Can you please DM some further information around what's happened? Many thanks. Andrew x.com/messages/compo…

@TSB are SO unhelpful. On 4 different occasions in 3 months someone in Ghana has been able to use my card. Definitely moving banks!

@shaunyJayK1878 Hi. I'm sorry to read your message. Can you please DM some more information around what's happened? Please accept my apologies for any incoonvenience caused. Lesley x.com/messages/compo…

Shocking from @TSB saying dispute has never been raised on items not arrived yet they’ve given me a dispute reference number. Absolutely crap can’t wait to get away from them next week.

@EmancipatedTym Hi. I'm sorry to read your message. Can you please DM to let me know whether you've updated your address with us and whether you've spoken to anyone from our Telephone Banking Team about your account? Please accept my apologies for any inconvenience caused. Lesley x.com/messages/compo…

. @TSB will send debt collectors about an amount I supposedly owe TSB yet @TSB can’t give me access to my savings account which has more than the amount I owe, to repay them! MAKE IT MAKE SENSE!! How about you use that money and settle the debt and we all move on with life

@TommyYorkshire Thanks Tommy. I've passed this on as feedback for you. Please feel free to get back in touch if there's anything else we can help with. Sophie

@TommyYorkshire Hi Tommy. I'm sorry to read that. This isn't an issue with the app, however I'll ensure your feedback is passed onto the relevant team. I hope you'll accept my apologies for any inconvenience caused. Sophie

@pugzoooo Hello. We're currently carrying out planned maintenance on our online services until 10am today. I hope you'll accept my apologies for any inconvenience caused. Sophie

@TSB when will TSB app maintenance be resolved today?

@LeanneLwalsh19 Hi Leanne. I'm sorry to read that. We're currently carrying out planned maintenance on our online services until 10am today. I hope you'll accept my apologies for any inconvenience caused. Sophie

@TSB is there an issue with your app? I can’t login and it keeps asking me to try again at a later date.

@Sossie26 Hi Sophie. I'm sorry to read your message. We're not aware of any issues with our App or Website at this time. Can you please PM some more information around what error message you're getting when you try to log in? Please accept my apologies for any inconvenience caused. Lesley x.com/messages/compo…

@TSB is there a problem with logging into accounts? I keep getting error messages on the app and online that won’t let me login.

@Diliki Hi Diane. I'm sorry to read that. Can you please send us a DM to provide more information on what is happening when you are trying to transfer money via your online banking? Apologies again. Stacey x.com/messages/compo…

@TSB why am I unable to transfer money via online banking? What is the point of internet banking?

@SasCobbold Hello. I'm very sorry to read that. Can you please DM further information around what's happened and what you were advised? How did you report the fraud to us? Sophie x.com/messages/compo…

@TSB I’ve reported fraud transactions on my card and yet nothing has been done and unauthorized payments are still being taken out of my account!! Can someone one please assist otherwise I shall close my account and bank elsewhere 😠

@stephanie1rose_ Hi Stephanie. Thanks for your message. We don't currently have a switch incentive offer on at the moment. If we do offer any in the future they'll be posted via tsb.co.uk/current-accoun… Many thanks. Beth

@roodskins Hi. Thanks for your message. Can you please DM some more information around what help you were looking for? Many thanks. Lesley x.com/messages/compo…

@TSB Please can someone assist me on filing a chargeback against Vinted please? Thanks.

@williammt I'm sorry William. We will pass on your comments to add on to the complaint and our Customer Relations Team will be in touch with you regarding this. Apologies again. Rich

@TSB ...another day with no acknowledgement of my complaint, no letter to acknowledge, no email to acknowledge... When is this issue going to be resolved and an apology for your useless service given??

@NickMandalas I'm very sorry to read that Nicholas. Can you DM and let us know, has the card been unblocked? Rich x.com/messages/compo…

@TSB I use my credit card in Italy, insert it in the POS and use my pin. Blocked for fraud! I contact the call center; I am being asked "security questions" such as which rail stn is close to my home in the UK (!). This is not anti-fraud. This is making customers change banks!

@jane1823 Hi Jane. I'm sorry to read this. Can you DM us some more information about this? What was the reference and name on this payment, and what was the name on the direct debit? Rich x.com/messages/compo…

@TSB tried to contact u by phone but cant get past the automation. I think a fraudulent account has been set up as I have received an amount of money from u and then had a direct debit set up that I haven’t organised. Barclays fraud has advised me to speak to you

@AmandaM47407553 I'm sorry to read this. We're not aware of any current issues with our mobile app chat. Can you please send us a DM to confirm what you were last advised in the mobile chat, and what your query is regarding? Can you please provide a screenshot if possible. Beth

@TSB are you having issues with in app chats as i’ve been waiting for a response for two days now

@williammt Hi William. I'm sorry to read your message. As we're unable to access your complaint, we wouldn't be able to check what's happening. I will pass your comments today to our Customer Relations Team for them to be added to your complaint. Please accept my apologies. Lesley

@TSB an entire week now gone by and no contact from anyone. No update on my complaint case and no confirmation. Just silence. When is my complaint going to be sorted please??

@Helpneeded03 I'm sorry to read this. Can you DM us more information about what has happened? Rich x.com/messages/compo…

@TSB I am a disabled adult in an immediate safety crisis. Your staff breached my data privacy by communicating with my abusive mother behind my back and giving her control over my account, while blocking me out. I have no food money. Escalate this to your Executive team NOW.

@0nly2K Hi. Please could you refrain from using offensive language, or we'll have to decline to assist you further. Could you please DM some further details around what has happened? Thanks. Andrew x.com/messages/compo…