TTC Customer Service

Goodnight, Toronto! That’s a wrap for today. Please Follow @ttcnotices on X and subscribe to MyTTC e-Services for up-to-date service information, and use the SafeTTC app to report a safety concern. Have a great evening, and we’ll see you in the morning! ^SC

@WinningUzuri Hi Amani, I'm sorry to hear you were bypassed by the 72 operators. Please give us call at 416-393-3030v(option 6) or online via: ttc.ca/customer-servi… to have this incident investigated further. ^SC

@TTChelps YTC DOES NOT HELP. WHY does the 72 pass the OVERLEA bus stop EVERY TIME there's bad weather??? EVERY bus but that one stops at overlea. The 72 buses always speed by. ANSWERS. QUICKLY. because there's NO FUCKING WAY IM PAYING FOR TRANSPORTATION AND THIS IS IT

@megnabb Hi, there to get further clarification please either give us a call at 416-393-3030 (option 6) or online via: ttc.ca/customer-servi… provide us with the route and vehicle number and we will be able to look into what happened today. ^SC

@TTChelps Okay but does this not mean that the westbound streetcar would divert north between Spadina and Bathurst, and go back south to Dundas at Bathurst? Why did this streetcar go up to Bloor and keep us trapped outside Bathurst station for 10 minutes

@TTChelps can you explain to me why the 505 Dundas streetcar westbound took us to Bathurst and Bloor? And then kept us on the streetcar on Bathurst waiting to turn into the platform for over 10 minutes?

@upset_canada Hi E, thank you for sharing your feedback. I'll be sure to pass it along to management. Have a great day. ^SC

@TTChelps every ttc vehicle i have been on today its the same problem selfish people standing infront of every door when the vehicle is empty we need announcements this is a nightmare

@pewpewpew Hi Quinn, vehicles will be diverting until March 30, 2026. Please see here for more information: ttc.ca/service-adviso…. ^SC

@TTChelps There’s construction on Dundas but that would have been nice to know beforehand. How long will this diversion be happening?

@TTChelps Is there a reason the 505 streetcar westbound is diverting north on Spadina?

@miss_peepers Hi there, sorry for the delay, are you still waiting now? I'll be happy to reach out to Transit Control on your behalf. ^SC

@TTChelps Why are we stopped at Sheppard West going SB to Union St on Line 1? No announcement! Nothing!

@cozmopoll Hi there, thank you for bringing this to our attention. I can see the vehicle num, can you please provide me with the route number and I'll have this reported to Transit Control right away. ^SC

@TTChelps u may want to ask drug addict to not pee or take shit in the middle of the day

@BlessedBettyBoo Hi there, that is interesting! I'll be passing on your feedback for sur. ^SC

@TTChelps I know you say that, but I have never once in the 20+ years I’ve been using the system seen either fare inspectors or PO officers in the East End. It’s almost as though TTC doesn’t give a crap about the East End imho.

@TTChelps why do we never see PO officers in the East End? The 86 bus to Kennedy station I’m on right now is full and half these people didn’t pay. Why should I pay?

If you purchased a PRESTO Ticket today, please keep it - it will be valid once the issue is resolved. We apologize for any inconvenience. Questions? Please call 416-393-3030. (2/2)

We are aware of an issue affecting PRESTO Tickets purchased at Fare Vending Machines. These tickets are not being accepted at fare gates. Metrolinx technical teams are investigating. Please use a PRESTO card, debit, credit, or cash at collector booths. (1/2)

@nosmyleshere Apologies for the inconvenience. Our conductors are expected to make their change overs as quickly and efficiently as possible. ^TM

@TTChelps either that or the staff that are supposed to change onto the trains should be ready at their respective ends before the train gets to coxwell and not just beginning to leisurely dilly dallying out of the office once the trains already at a complete stop at the station.

Morning, Toronto! We are now logged on for the day. Please reach out if you need any assistance. ^SR

@nosmyleshere Good afternoon Myles. I will share your feedback with our Supervisory Officials for their consideration. ^TM

@TTChelps can we keep this rule year round please

REMINDER: Until April 15, e-Bikes and e-Scooters are not permitted inside TTC stations and facilities or on TTC vehicles. Electric wheelchairs or other mobility devices used by people with disabilities are always allowed on the TTC system. More info: bit.ly/3T9vu7B

@NickAnand1 @ttcriders Good afternoon and thank you for your message. Please be assured that the TTC does take reports regarding next vehicle arrival screen malfunctions. Once a report is made, we work to have them repaired as quickly as possible. ^TM

@ttcriders So was @TTChelps not giving me the whole story when they said "they're working on it"?

Have you noticed Transit App & Google Maps don't show when your LRT is *actually* arriving? Next-train screens in stations showing inaccurate times? While real-time arrivals work for buses & streetcars, a Metrolinx firewall blocks real-time tracking from riders on new LRTs 1/

@HamuLoren Thank you for reaching out. We take safety reports very seriously. Could you let us know when and how you tried to report the incident? For employee complaints, please use our phone line at 416-393-3030 (option 6), available 7am-10pm. ^SR

@TTChelps @Miss_Angel_Baby You guys don't do anything. I reported one of your employees drunk driving a bus and you refused to escalate it. You lost everyone's trust.

We Allowed To Do This On The Subway Now?! @TTChelps

@iamruthofficial @Metrolinx @TTCNewsroom @TTCnotices No worries, enjoy the rest of your day! ^TM

@TTChelps @Metrolinx @TTCNewsroom @TTCnotices Thank you 😊 I much appreciate it

@Metrolinx @TTCNewsroom @TTChelps @TTCnotices your services is very lousy fix it. kids can’t be late for school because of your poor customer service.

@bucknickle @doconnoronca Apologies for the long wait. There was a derailment at the carhouse which is causing delays to route. The Supervisor is aware and will make an adjustment when possible. ^TM

@TTChelps @doconnoronca Where are the streetcars to take everyone to union from Spadina and Queens Quay??? We have been waiting 20 mins at Spadina and 3 have come by out of service???? Probably 60 people here

@TTChelps The 509 is replaced by buses and people are supposed to switch to 510 to get to Union, but most of the 510s that are in service aren't scheduled to go to Union. The supervisor should ask them to go to Union.

@doconnoronca Thank you for clarifying. The Route Supervisor is monitoring and will make an adjustment when possible. ^TM

@TTChelps This is related to the reduction in service due to the Leslie derailment. It is a more urgent and temporary problem.