TTC Customer Service

Good night, Toronto. See you tomorrow at 7:00 a.m. Follow @ttcnotices on X and subscribe to MyTTC e-Services for up-to-date service information and use the SafeTTC app to report a safety concern. ^TR

@MisterJF1989 Hi, if found/handed in, items take approximately 48 hours to make their way to Lost Articles. You can get in touch with them via the info here: bit.ly/49ldE8w. ^TR

@TTChelps hey I lost my wallet on the train home today. Not sure if I lost on the train heading to Yonge Bloor from College Park or 935 Jane bus to Jane and Trethewey. This happened anywhere from 8-9pm.

@shadyladybri Thanks for your feedback on this matter. ^TR

@TTChelps MAYBE YOU SHOULD ACTUALLY DO SOMETHING ABOUT IT THEN?????!!!!!?!?! Maybe stop shutting massive chunks of Line 2 down DAILY because of a “door error” or whatever other nonsense excuse y’all use

There is absolutely no reason I should experience a subway delay almost daily when I only go EIGHT STOPS @TTChelps you are the W O R S T

@ryanstefanphoto Thanks for your feedback on this matter. ^TR

@TTChelps And what is the proper place? Shouldn’t there be a route number on it? How would anyone know to stand here if they don’t know what vehicles stop here?

Pretty weird place for a bus stop @TTChelps. Corner of King E and Berkeley.

@ryanstefanphoto The construction is not in that specific area; however, it is occurring along the route, which is why we have replacement buses in service. Nonetheless, Control has been notified about the pylons and will visit the area. Thank you for your attention to this matter. ^TR

@joeharm @TTChelps No idea. There are no out of service stops nearby. The 504D west and 121 east both just drove by here but the stop was not utilized. No construction happening on Front or Berkeley.

@joeharm Hi Joe, thanks for alerting us about this matter. Control was notified. ^TR

@TTChelps This Temporary 121/202 stop at the corner of Front East & Cherry has to be the clearest labelled & easy to read paper stop I’ve seen in my 39 years in this city. This is the way to do it! So much clearer than the black sharpie scribbles. Be like more this person. 👇

@ryanstefanphoto We will have a cab supervisor visit the location to return the pylon to its proper place. Thank you for your attention to this matter. ^TR

@TTChelps I have never ever seen a TTC stop in a pedestrian crossing. That’s absurd. How are people supposed to cross the street if the bus stops here and obstructs it?

📣 We want to hear from you! Tell us how the May 2024 service changes in the Waterfront East area are working for you. Share your feedback here: bit.ly/4qJAPkI

@ChrisP28901467 Apologies for the inconvenience Chris. Our Transit Control Team has advised that a bus was taken out of service due to a mechanical issue. However, an operator will be leaving the garage shortly with a replacement bus. ^TM

@TTChelps any issues with the 135 only one bus appears to be running?

@mightysun1 @AndrewClark911 In the future, if you are unable to report to a uniformed employee, you may also use the SafeTTC app, which is monitored 24/7 by our Transit Control Team. ^TM

@TTChelps @AndrewClark911 Yep this happened almost every day. Sometimes they even snore. Why of why Toronto has become this garbage. I wonder what are the security people do on their jobs.

Just another day on the @TTChelps. Oh Canada 🇨🇦 ⚡️

@Sandra_Cole44 Thank you for bringing this to our attention Sandra. I have forwarded this request to our Streetcar Way Team to address. ^TM

@TTChelps St. Clair Avenue West and Alberta Avenue pieces of concrete on the south side and a chunk of the concrete missing on the Northside of the streetcar lanes.

@Si_NanSi28 Happy to hear this and thanks for the update. ^TM

@TTChelps Hello, thank you very much. My son just got his backpack; they rode the same 54 bus going back and the driver gave it back to him. The bag has my son's name and picture on it. Thank you, TTC. 😊

Good morning, Toronto! We are now logged on for the day. ^SR

@Si_NanSi28 Good afternoon Nan. Please send us a DM with a description of the backpack as well as the 4-digit car number if possible. ^TM

@TTChelps Hello, my disabled adult son left his backpack in TTC bus 54. He travelled together with the group of disabled adults and the worker forgot to check before getting off the bus . I hope someone gave it to the driver and we can pick it up in TTC Bay Stn.

@Waldo1234569790 Hi Waldo, distracted driving is never okay. Please contact the Wheel Trans customer service to have this reported. 416-393-4111 ^SR

@KristineHubbard Wheel trans service should only be served by @ATUlocal113 members who are dedicated follow @TTChelps policy and procedures, as well as drive safely in comparison to Taxi Private Operators from point A-B without FaceTiming. @MannySforza @bconnolly00 @BenSpurr

🚨< 2 weeks to go: 90% of on-demand wheelchair accessible taxis will be aged out by the City. On-demand wheelchair accessible service has already dwindled to almost no supply & this will be the end. March 31st. The City is sitting on $20M+ in industry funds with no plan. #TOpoli

@LesterBPerson Thank you. I will pass this information along to the Control team. If this happens again, please record the 4-digit vehicle number so we can dispatch the appropriate personnel to the train. ^SR

@TTChelps He just got off and is riding Sherbourne platform from WB side. He had been flicking a pistol butane lighter for the last 5 stops as well. Use caution around him!

@TTChelps an ebike with big fat tires nearly ran over my foot as i sat on the subway. How do they even get in station or on platform or train if they are banned?

@eddrass Hi Ed. Can you please advise where exactly you are referencing? ^TM

@carrera_77 @TTChelps Chronic pooling issues elsewhere as well. Queen’s Quay station, for example. Perhaps also try solveto.ca (I have not yet and don’t know if TTC issues can be submitted, fyi) And too bad the Fixer is not online … @TOStarfixer @TorontoStar

Hello @TTChelps 3rd time reporting this. Each time you say it’ll be dealt with. Water accumulating @ entrance to GO platform fr TTC tunnel @ Kipling. Water pools and no drainage. This is dangerous. Needs regular maintenance or a solution. Does the TTC want to risk a slip/injury?

@cathyacrowe @ttcriders Thank you for sharing Cathy. Hope you both have a great day! ^TM

Very cool. Grandson sends me a pic this am that he is on a bus and he is pleased the “weird upholstery seats” have been replaced by plastic. “It’s so much better.” @TTChelps @ttcriders