Zendesk WFM (Tymeshift)

Big news! 🥳 Tymeshift has become @Zendesk Workforce Management, bringing you the latest advancements to boost your WFM strategies. Learn more: zdsk.co/ZendeskWfm

Soft Skills get a bad rep, possibly because of their name. But it’s the first thing we look at when hiring, and this is why. tymeshift.link/38wns4M

Anette's precious tip for the day! And there is more here ✨👉 tymeshift.link/3Lqv2MJ

A brief recall: Soft skills are essential, not "soft."

.@Tymeshift was made for Zendesk. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform: zdsk.co/3qLB5WX

We are happy to announce @Tymeshift is now a part of Zendesk, bringing AI-powered workforce management to all our customers. This acquisition furthers Zendesk's commitment to offer innovative omnichannel and AI capabilities powering exceptional CX: zdsk.co/3qZXf7W

Good morning early birds! Here's some morning motivation :) what's one thing you want to tackle today? #mondaymotivation

It's nice to keep things interesting during my Monday mornings 😴. That's why I play a little game called 'How Many Things Can I Forget Today?' Coffee, meetings, muting myself - the possibilities are endless! And we even got a playlist for that! 👉 bit.ly/3zmUzCh

Looking for ways to improve your peak season planning? 🎯 Discover how Alan Pendleton, CEO and Co-Founder of @arena_cx can help you with effective workforce management strategies.👉 tymeshift.link/3MR6nEQ

Okay, maybe we couldn't resist testing the new AI Adobe Generator...

🚨 Product Update Alert 🚨 Tailor your forecasts to your preferred channels and teams, and make data-driven decisions with confidence! tymeshift.link/3O8z8xo

🧩Agent Activity: More editing visibility - Whenever you go to edit an agent’s activity, you’ll now see a note of the last user who made changes and when they were made - Start Day and End Day are now prominently displayed, helping you avoid overlapping times

👥Agent Status: Easier to gain valuable info - You can now see Adherence Duration in Agent Status, not to mention you can sort this column too! - While you’re there, check out the new filtering parameters to easily see your team’s adherence status

💥What's new this month: #productupdate

New #CXTrends research identifies five ways consumers expect AI to radically change customer service, and how your business can be prepared: zdsk.co/3WyMiGc

Don't let things get out of your control... #LifeHappensWhenYouDontForecast 👉tymeshift.com/life-happens

🚀 Propel your CX career to new heights with these 5 essential tips 👉 tymeshift.link/3M4SeRg

Roses are red, violets are blue, it was bound to happen, now AI writes poems too.

✨Remember: Creativity is an essential skill for all the work you will do.✨