United Airlines

The entire row is alllllll yours. Welcome to United Relax Row, three adjacent United Economy seats with adjustable leg rests that can each be raised or lowered to create a cozy lie-flat space for stretching out... You'll also get a mattress pad, blanket and two pillows. If you’re traveling with kids, a plushie too! United Relax Row will be available starting next year on more than 200 of our 787s and 777s, each with up to 12 of these brand-new rows. united.com/Elevated

@SC_Bedwards We're sorry for the frustration this has caused, Ben. We'd like to take a closer look. Please send us a DM with your confirmation number and the email address associated with your reservation. twitter.com/messages/compo…

@united I have been trying to protest my meal for my flight on Wednesday afternoon for the last 3 days. The agent in the app is telling me that in within 24 hours, but I’m almost 40 hours out. You wouldn’t let me preorder for my last flight, now you aren’t again. Please fix this

@Seattle2024 We’re sorry for the long delay and understand how frustrating that must have been, especially given the expense of basic items at the airport. When you have a moment, please send us a DM with your confirmation number so we can look into this. twitter.com/messages/compo…

@united hey thanks for the 17 hour delay in flights. Any tips on where I should spend the $12? Unfortunately bottles of water are around $8 each so I could not get one for me and my spouse. Where should I spend this $12?

@dhawtree Hello there. We’re sorry for the frustration, that’s not the experience we want for you. When you have a moment, please send us a DM with your confirmation number so we can look into this. twitter.com/messages/compo…

Why doesn’t anyone st @united understand what “United Signature Service” is? I booked it, the website says it includes United Club access, but passes were taken from my account. Worse, I’m getting a circle jerk of everyone pretending they don’t understand the problem

@senkorishu You're welcome.

@united thank you!

i want to try asking this dumb question on here, and i will most likely be 🔥 for it. so here is my question and this is ONLY for those in the US. how many inches for a carry on case with rollers at no cost for United Airlines? 😶‍🌫️

@foosh619 We're sorry to hear this; we understand how important your seat assignment is. If you require assistance with your reservation, please send us a DM with your confirmation number so we can take a closer look. twitter.com/messages/compo…

@united taking me from a middle seat the middle of the plane and moving me to a window in the back isn’t an improvement, especially with a tight connection

@sirhawkridge Hi, Derek. We're sorry to hear this. Please DM your 016 number from your Wi-Fi receipt emails when you have a moment. twitter.com/messages/compo…

@united purchasing Internet access for two flights today and getting 1 hour of usage out of roughly 5 hours of flight time is unacceptable.

@GranMoonRa Hi there. We'd like to look into this. When you have a moment, please DM your confirmation number. twitter.com/messages/compo…

@united we have a problem! Flight UA5875 delayed for hours. However, now that your app shows it is being boarded as well as the screens of the Houston airport, we are not allowed to go in

@Donny_Deal Hi there. We're sorry that you're delayed for so long. Please DM your confirmation number when you have a moment. twitter.com/messages/compo…

@united worst airlines out of Santa n Barbara and the monopoly you have on the SB to SF route is insane. 3 hour delay now another 2 hour delay once we board. Worthless and I completely miss the whole reason I was going with a 5 hour cushion.

@michaelvc57 Hi there, Michael. We're sorry to hear about the delay. When you have a moment, please DM your confirmation number. twitter.com/messages/compo…

@united 4 hour delay LAX to EWR. Absurd !!! Still on the ground in LA. 12:15 departure. You’ve got to be kidding

@powerrips Hi there. We’re truly sorry to hear about your experience. If you need help with your reservation, please feel free to send us a direct message so we can look into this for you. twitter.com/messages/compo…

Hey nothing like being delayed 5 times and a total of 7 hours, the lounge not accepting day passes then shutting down for “maintenance” oh yes and also the app won’t let you change your seats that got promoted as “Free” for the inconvenience. Hey @united what IS actually working today? Totally unacceptable

@thejohndonn Hi there, John. We're sorry to hear this has been your experience. At your earliest convenience, please speak to the inflight crew member, so they can assist you with this as soon as possible.

Wow @united 40 min at the gate with no AC it’s 88 degrees outside turn that shit on what’s that cost like $15 cheap skates

Hi there, Trevor. We’re sorry to hear that this has been your experience. We encourage you to file a formal complaint with our Customer Care team here: fly.united.com/jThXh9, upon the completion of travel. They will review your experience in its entirety and follow up with you directly.

@TheTalentStrat1 Hi there. We're sorry to hear that you're still waiting for your bags. What is your flight number? twitter.com/messages/compo…

@united please do better waiting over 20 min for bag in SFO, it’s showing hasn’t even come off the plane yet

@Krohn5Tony Hi there, Tony. We'd like to look into this. When you have a moment, please DM your confirmation number. twitter.com/messages/compo…

@united why does every United flight have an issue. UA 533. A joke

@varunnpandey Hi there. Having your lost item number in public can allow people to access your private information. Please delete this post from the public. twitter.com/messages/compo…

@united I left my carry-on in the overhead bin on UA499 (SEA→SFO) today. Already filed a claim — no one is helping, just being told to wait. Need someone to physically check the aircraft ASAP. Claim ref: attached🙏 #UnitedAirlines

@varunnpandey Hi there. We're sorry you left your bag on board. We advise deleting this post immediately to protect your private information. Please DM this personal information to us. Thanks! twitter.com/messages/compo…

@thatwoudbme Hi Stefania. We're sorry to hear this. When you can, please send us a DM with your confirmation number so we can take a closer look. twitter.com/messages/compo…

F @united they suck and I’ve legitimately gave them so many chances to rectify themselves…. YOURE DONE

@melissacooop Glad to hear. We understand and will pass your feedback along. If you need anything else, you can always message us here. twitter.com/messages/compo…

@united I finally got someone on the phone after having to Google the phone number! Please keep the option of talking to a human being! The chat is wildly unhelpful

@united omg please put the customer service phone numbers back in the app. the AI text chat is AWFUL