Upwork

Hi Abdul! Thank you so much for bringing this to our attention. Encountering suspicious files like .exe attachments is a serious concern, and we appreciate you looking out for the community. To ensure this is handled immediately, please report the job post or client directly by using the flagging option. This sends the details straight to our Trust and Safety team so they can investigate, take down the post, and take action against the account. You can check the instructions here: spr.ly/6015BBLYfB Thank you for helping us keep the marketplace safe and secure.

new scam alert for #Upwork @Upwork github.com/karanaper-spec… can someone check the npmjs.com/package/to-cms… the exe is I think what makes it a scam

Hi there! We understand how frustrating and discouraging it is to encounter suspicious activity, and we take the safety of our user very seriously. To help us keep the marketplace secure, we highly encourage you to report any suspicious behavior by flagging the specific message or job post. This alerts our trust and safety team immediately so they can investigate and take action. You can learn more about how to identify safe jobs and report suspicious activity here: spr.ly/6018BBL5ty Thank you for helping us keep the community safe!

@Upwork Half the clients are a scam

Half the meeting is figuring out what the last meeting decided.

@abid3422 Hi Abid, thanks for getting in touch! We have sent you a direct message (DM) regarding your profile visibility and boosting concerns. Please check your inbox so we can continue the discussion and get this resolved for you.

@Upwork Thank you @Upwork, however I am waiting on this issue resolution since 2 weeks now and nothing is working with no progress whatsoever. Profile isn’t showing up even on the last page. By exact name and country filters. Also, boosting isn’t working too.

@Upwork @UpworkHelp my profile has been invisible in client search for 9 days by country and keywords. Ticket #54850661 opened May 5. Profile is in good standing, CS acknowledged the issue but I've received only templated replies and no ETA. Can someone help resolve the issue?

@Crownzdesigns Hi! We’ve sent you a DM to help with this. Please check your inbox so we can assist further.

I woke up to @Upwork taking away my Top Rated badge even though I met all the criteria and maintained everything on my end. I’ve already reached out to support but no response yet.

@the_real_feet Hello Nana, thank you for reaching out to us and sharing the information. We are sorry to hear you are unable to reach a support team. Please DM us with the user ID or email associated with the account.

@Upwork How do I get in touch with a support representative? My account has been restricted for months despite resolving everything on the Health Page. The chat bot had not been helpful in resolving this and all efforts to reach a representative have failed.

@Niazi_4u Hello Niaz, thank you for reaching out to us. I can see you have an open ticket with the support team. An agent will respond to you shortly. We truly appreciate your patience while we work to get this resolved for you!

@Upwork Hi @Upwork — withdrawal restricted despite $475 balance for a $50 resolved chargeback (ticket #53565130, 5 months old). Please release my $425 today. upwork.com/freelancers/~0… #Upwork #FreelancerRights

Rewriting the proposal for the third time at 11 PM hits different.

Hi there, thank you for bringing this back to our attention. We’re sorry to hear about the trouble with your recent contract and the frustration with our support responses. While a dispute is open, our team works to mediate fairly, but we understand you feel the current process isn't reflecting the work you've completed. Please DM us with the email associated with the account.

Your support team has responded more than 5 times with the exact same answer. The dispute is still open. I have been on this platform since 2021 and this is the protection freelancers get? #Upwork #Freelancing #FreelancerRights

@Upwork A client received my completed work, went completely silent, then immediately requested a refund and left negative feedback. No response to any of my messages. No explanation given.

Hello! We take reports of non-payment very seriously. If your friend has an active funded fixed-price contract, she should ensure she has submitted the videos using the 'Submit Work' button. This triggers Upwork Payment Protection, giving the client 14 days to review or pay; if they don't take action, the funds are automatically released to her. Please have her DM us the contract ID or her account email immediately so our Trust & Safety team can investigate the client's behavior and assist her.

Upworkers come ooo, one of my girl is about to be scammed on @Upwork She got a job offer to create AI videos for a brand. The client gave her 24 hours to create 23 videos, she delivered since yesterday client has refused to pay her. @UpworkHelp

@cee_jaiy Hello, thank you for reaching out to us. I have followed up with the relevant team, and an agent will respond to you shortly. We truly appreciate your patience while we work to get this resolved for you!

@Upwork Thanks, DM sent

@Upwork @UpworkHelp my account has been under review for over a month following an appeal submitted on April 9. I have 0 policy violations and the suspension was triggered during tax verification. Requesting urgent review and a response

@Raj_shandesh Hi there, thank you for your patience. We have sent you a Direct Message (DM) regarding your account. status Please check your inbox so we can assist you further.

Dear @Upwork Team, Need urgent help... plz check DM box all details are shared...

@imdavidhenry1 Hello, thank you for reaching out to us. We have sent you a Dm to assist you with this. Please check your inbox for further assistance.

@Upwork I have not been ablel to access my account for 12 hours. I have an active project I need to manage and none of the solutions on your website seem to be working. Can you please point me to where I can get help? I can't log into my account & hence can't reach support there

@Waliogho Hello Timi, we would love to look into this for you. Please DM us with the information along with the user ID or email associated with the account.

Upwork why did you deduct a whole 25k from my earnings as charges, I'm only trying to survive. 💔

@samitha_sudesh Hi there! Thanks for sharing your email address. Our team has already contacted you through Support Ticket Please feel free to reply or add any questions you have directly to the ticket, and we'll assist you as quickly as we can.

@Upwork I am sorry for the confusion. The correct email is samithasudesh011@gmail.com and my User ID is 69053e8e1d6fdebb. I have lost my phone and cannot access the 2FA SMS codes. Please help me to recover my account.

@Upwork_Help I cannot log in to my account (samithasudesh859@gmail.com) because I lost my phone and cannot bypass 2FA. Your help center requires a login to contact support. Please help me to recover my account.

@no_osphere Hi Jo, thanks for reaching out! Please DM us with your account email address and a few more details regarding your concern. Once we have that information, we’ll be happy to investigate this and assist you further.

@vivekyadavansi3 @Upwork @UpworkHelp I have the same problem Did they give you help with this?

@Upwork @UpworkHelp My friend’s account is still restricted after updating payment method. Support page not loading, and unable to purchase Plus membership.

@sincerely__ours Hi there, thank you for reaching out. We have sent you a Direct Message (DM) regarding your payment concern. Please check your inbox so we can assist you further.

@Upwork can I dm you ?🥺

@RoasterMousie Hi there, thank you for your patience. We have sent you a Direct Message (DM) regarding your login issue. Please check your inbox so we can assist you further.

@Upwork My login issue questions is rn sitting in your DM but the fact that ur not replying to it...

What's one project sitting in your "someday" folder right now?