Ask for Referrals

Yesterday, I shared a simple story about my fumigation man, nothing fancy, just something that touched me. I didn’t expect what came after. Not long after I tweeted it, two different people slid into my DM asking for his contact. I was honestly surprised. From just one post, doors were already opening for him. I even screenshotted the tweet and posted it on my WhatsApp status. That’s where it got even more interesting. Someone reached out and asked if I could speak to him, he needed fumigation for his 4-flat apartment in Lugbe by Friday. I called the man and explained everything. He quoted ₦100k for the whole job. As usual, I tried to help negotiate small, so I asked for his last price. He said ₦70k. When I went back to the client with the price, he shocked me. He said, “That’s actually cheap, I’ll just pay him ₦100k.” At that moment, I just smiled. See how God works. The same man some people were calling names yesterday is now getting jobs and even being paid more than he asked for. Truly, God is good. Sometimes, all it takes is one honest story for someone’s light to shine.

I found a direct competitor to my SaaS today. Recently launched but already serving some of the biggest companies in the world. They seemed so far ahead... At first I was excited. If they could grow so quickly with an offering that's almost 1:1 then that's instant validation. All I needed to do was reverse-engineer their growth by talking to their customers... So I googled the people who left them testimonials. None of them exist. And none of their company logos are using their product in the wild. Guess they're not as far ahead as I thought 😆

Many years ago, a customer walked into our Lekki outlet, visibly very upset. She had ordered a smoothie and angrily complained that she could taste banana in it. The problem? That particular product wasn’t supposed to contain any banana at all. My team replied, saying there was no way banana could have found its way into that drink. We are very strict about following our standard recipes, but the customer insisted. She demanded a refund and said she would never come back. Then she added that she was actually allergic to bananas and was having reactions already. Allergic to bananas? That was a new one for us. My team collected the drink, tasted it, and held their ground. We can't taste any banana, ma, and it was simply impossible. We would never add an ingredient that wasn’t listed. But the customer remained firm, insisting she could taste it and was reacting to it. She left the store angrily, never to return. At that point, they reached out to me. I told them to call her, apologize sincerely for how she was feeling, and deliver a fresh drink right away. Then I spoke to her myself, apologise and reassured her that we would investigate, and promised to find out what really happened and her next smoothie order would also be free. So, I immediately asked the QA Manager to dig deeper. If the customer insists, I told the team, we owe it to her and to ourselves to find out why. The investigation revealed something we had completely missed: the person who made the smoothie had used the same knife to cut banana for another product few minutes earlier, then used that same knife to cut the fruits for her smoothie. Woah!! The smallest of cross-contamination. A tiny action, but for someone highly sensitive to banana, it was enough to trigger a reaction. That single complaint led us to introduce major changes in our production process. It changed how we handled tools, tightened our production and hygiene standards, and reinforced a stronger culture of listening. The best customers aren’t always the happy, smiling ones who never complain. Sometimes, the best customers are the ones who challenge you, who point out what’s wrong, even when it’s uncomfortable to hear. Never see a complaint as an attack, see it as a gift. The truth is a complaining customer still cares enough to speak up instead of walking away. And if you listen, investigate, and act, you don’t just fix a problem, you make your business better for everyone. So, the next time a customer comes back to complain, don’t dismiss it. Lean in, listen, and learn. That’s where real growth begins. Of course, you guessed right, she remained a very loyal customer.

- should deliverymen know/ascertain what is to be delivered? What treats do this pose? - if they knew, should they charge according to the risk of the items?

I’m selective of what I endorse on this page (I once RT’d someone’s business when he was persistently tagging me, despite not knowing him personally. He was patronized but ran away with people’s money & deactivated). But always happy to see positive feedback for the few I do for

See what a vendor on here sent to my brother o after patronizing him for weeks, he started ghosting him, different excuses, I reached out too cos he’s a popular vendor on here, we called him, no response. Imagine what he sent to us? I have not seen this kind thing before, I’m definitely going to call and tag him if he doesn’t send the 150k today.

Customer review thread anyone? Don’t air🙏🏻

Customer review thread anyone? Don’t air🙏🏻

Please who can you recommend that does concrete stamping that is based in south east Nigeria? Not contractors please. The real person.