Vidahost

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Vidahost

Vidahost

@vidahost

We've merged with another of our brands, Tsohost. Check out Tsohost Cloud, VPS and Dedicated Hosting offering at https://t.co/WPT0JZFC5a.

Slough, UK Katılım Haziran 2009
270 Takip Edilen1.8K Takipçiler
Vidahost
Vidahost@vidahost·
We've merged with another of our brands, Tsohost. Just like us they provide high performance hosting backed with 24x7 hands on customer support. Learn more about Tsohost at tsohost.com and keep up to date with the latest news and offers @tsohost
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Vidahost
Vidahost@vidahost·
@Inkpots1 Hi, Apologise for the disruption this morning. Unfortunately we experienced a connectivity issue - this has since been resolved by our team. How is your site performing now? Happy to look into any issues you are having. Thanks!
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Vidahost
Vidahost@vidahost·
@welshtroll Hi, Apologies for the trouble. The connectivity issue we were experiencing have now been marked as resolved. Are you still experiencing issues?
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Vidahost
Vidahost@vidahost·
@nigelcoldwell Hi Nigel, A cPanel update has caused a few issues but the team are working to resolve. Thanks!
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Vidahost
Vidahost@vidahost·
@kelvo_ Hi Kelvin, We're experiencing some issues on live chat which is causing long wait times on the phone. We're working our way through queries as quickly as possible!
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Kelvin Bremner
Kelvin Bremner@kelvinbremner·
@vidahost anyone answering the phone today? 23 mins and still on hold...
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Vidahost
Vidahost@vidahost·
@TLivingstoneSEO Hi Tom, We're experiencing some issues with our live chat and should be up and running again soon. In the meantime please give us a call or open a ticket. Thanks!
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Tom Livingstone
Tom Livingstone@TLivingstoneSEO·
@vidahost Your live chat isn't working guys. Need some support asap...
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Vidahost
Vidahost@vidahost·
@Optimaximal Sorry about this Andrew! I've reported this to the team to recreate and resolve. In the meantime if possible please use an alternative payment
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Vidahost
Vidahost@vidahost·
@duncanmacgregor Sorry about the unnecessary reminder emails! Live chat should be available again, can you please try and hop on again? If you let the agent know the invoice ID they'll be able to stop all further notifications. Thanks!
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Vidahost
Vidahost@vidahost·
@_vixx Hi, Sorry to hear of your wait. I can see that Alex has been in touch to assist. Please pop any q's in that ticket and he'll be able to investigate asap. Thanks!
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Vidahost
Vidahost@vidahost·
@lankysue44 Hi Sue, Have you been able to access you control panel? If not please pm the best number to reach you on and a member of the team will be in touch. Thanks!
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Vidahost
Vidahost@vidahost·
@Futaura Hi Oliver, If you submit a ticket via your client area our support team will be able to set this up for you!
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Vidahost
Vidahost@vidahost·
@GoTeamRobot Hi, This is possible on cPanel but i'm afraid it's not possible on our Cloud platform
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Vidahost
Vidahost@vidahost·
@kiltedup Sorry to hear this Dave! To get things back up and running we can roll your site back to a previous point?
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Vidahost
Vidahost@vidahost·
@RGE_McC We can forward it to your domain email (a domain is inc free too) - our team can help set this up when needed!
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Vidahost
Vidahost@vidahost·
@RGE_McC It is Ruth - we'll be offering a free year on a Vidahost Starter plan so that you can continue with your email
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Vidahost
Vidahost@vidahost·
@mark_myerson Hi Mark, If you're on our cloud hosting you can make the update in your control panel. For cPanel, get in touch and we'll make the changes
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Vidahost
Vidahost@vidahost·
@Spannaa Sorry for the wait Mark! My colleague is looking into this now and will be in touch shortly
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Vidahost
Vidahost@vidahost·
@Claret_Army @davidlharrison hmm. We can definitely help here - can you please hop over to live chat onsite as we'll need access to your account to investigate. Thanks!
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