Vidahost

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@Inkpots1 Hi, Apologise for the disruption this morning. Unfortunately we experienced a connectivity issue - this has since been resolved by our team. How is your site performing now? Happy to look into any issues you are having. Thanks!

@welshtroll Hi, Apologies for the trouble. The connectivity issue we were experiencing have now been marked as resolved. Are you still experiencing issues?

@nigelcoldwell Hi Nigel, A cPanel update has caused a few issues but the team are working to resolve. Thanks!

@vidahost @tsohost @dataflame The cpanel licence on armadale.footholds has expiredor is otherwise invalid

@kelvo_ Hi Kelvin, We're experiencing some issues on live chat which is causing long wait times on the phone. We're working our way through queries as quickly as possible!

@vidahost anyone answering the phone today? 23 mins and still on hold...

@TLivingstoneSEO Hi Tom, We're experiencing some issues with our live chat and should be up and running again soon. In the meantime please give us a call or open a ticket. Thanks!

@vidahost Your live chat isn't working guys. Need some support asap...

@Optimaximal Sorry about this Andrew! I've reported this to the team to recreate and resolve. In the meantime if possible please use an alternative payment

@duncanmacgregor Sorry about the unnecessary reminder emails! Live chat should be available again, can you please try and hop on again? If you let the agent know the invoice ID they'll be able to stop all further notifications. Thanks!

@lankysue44 All done!

@_vixx Hi, Sorry to hear of your wait. I can see that Alex has been in touch to assist. Please pop any q's in that ticket and he'll be able to investigate asap. Thanks!

@lankysue44 Hi Sue, Have you been able to access you control panel? If not please pm the best number to reach you on and a member of the team will be in touch. Thanks!

@Futaura Hi Oliver, If you submit a ticket via your client area our support team will be able to set this up for you!

@V1SEO Sorry for the trouble! The team are aware of the issue and are working to restore accounts asap. Updates at help.vidahost.com/status

@GoTeamRobot Hi, This is possible on cPanel but i'm afraid it's not possible on our Cloud platform

@kiltedup Sorry to hear this Dave! To get things back up and running we can roll your site back to a previous point?

@RGE_McC We can forward it to your domain email (a domain is inc free too) - our team can help set this up when needed!

@RGE_McC It is Ruth - we'll be offering a free year on a Vidahost Starter plan so that you can continue with your email

@mark_myerson Hi Mark, If you're on our cloud hosting you can make the update in your control panel. For cPanel, get in touch and we'll make the changes

@Spannaa Sorry for the wait Mark! My colleague is looking into this now and will be in touch shortly

@Claret_Army @davidlharrison hmm. We can definitely help here - can you please hop over to live chat onsite as we'll need access to your account to investigate. Thanks!