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Update on my PROFECO complaint (PFC.B.B.3/005550-2025): Three scheduled hearings where I was available but not contacted. No response to multiple follow-up emails since March. @Profeco @AtencionProfeco — can someone confirm the status of my case?

@Profeco @AtencionProfeco I filed complaint PFC.B.B.3/005550-2025 against Palace Elite Resorts in May 2025. Three follow-up emails since Dec 2025 — zero response. The supplier continued collection threats during conciliation. Can someone please confirm case status? #PROFECO