Voiceflow

We just unveiled V4 — our new Enterprise Agent Framework — enabling teams to build voice and chat customer service agents with complete control. Agents now have Playbooks and Workflows, giving them the ability to execute complex agentic tasks, or follow scripted deterministic workflows in order. It’s faster than ever, powered by our industry-leading, multimodal Context Engine, ensuring customer conversations sound smooth and natural. And it’s even easier to measure ROI with LLM evaluations and deep visibility into transcripts. V4 is available now as early access. Visit the link to get your invitation: voiceflow.com/v4

We’re incredibly honored to be named a 2026 G2 Best Software Award winner for Best Agentic AI Software Products 🏆 Out of 1,392 products, @Voiceflow was recognized as a leader in the brand-new Agentic AI category by G2. This one hits differently. Because this award isn’t decided by a panel. It’s based on real, verified reviews and real-world deployments. And that means it belongs to our community of 200,000+ builders who trust us as the backbone of their AI agent experiences. We’ve been building agents long before it was trendy. We’ve seen chatbots evolve into autonomous systems. And we’re just getting started. To everyone building production-grade AI agents with us, thank you. This recognition is yours as much as it is ours ❤️ Read the full announcement here: buff.ly/qmt1qhz

@thegutpod @mattturck @neilzegh @GoogleDeepMind @Meta @kyutai_labs @GradiumAI 👀

@mattturck @neilzegh @GoogleDeepMind @Meta @kyutai_labs @GradiumAI @voiceflow

Voice used to be AI’s forgotten modality - now it's having its big moment: rapid innovation, big funding rounds, major agentic applications My conversation with @neilzegh, top AI researcher in the field (@GoogleDeepMind, @Meta, @kyutai_labs) and now CEO of @GradiumAI This is a reference episode on all things voice AI 🔥 00:00 Intro 01:21 Voice AI’s big moment, and why we’re still early 03:34 Why voice lagged behind text/image/video 06:06 The convergence era: transformers for every modality 07:40 Beyond Her: always-on assistants, wake words, voice-first devices 11:01 Voice vs text: where voice fits (even for coding) 12:56 Neil’s origin story: from finance to machine learning, with help from @ylecun and @soumithchintala 18:35 Neural codecs (SoundStream): compression as the unlock 22:30 Kyutai: open research, small elite teams, moving fast 31:32 Why big labs haven’t “won” voice AI4 34:01 On-device voice: where it works, why compact models matter 46:37 The last mile: real-world robustness, pronunciation, uptime 41:35 Benchmarking voice: why metrics fail, how they actually test 47:03 Cascades vs speech-to-speech: trade-offs + what’s next 54:05 Hardest frontier: noisy rooms, factories, multi-speaker chaos 1:00:50 New languages + dialects: what transfers, what doesn’t 1:02:54 Hardware & compute: why voice isn’t a 10,000-GPU game 1:07:27 What data do you need to train voice models 1:09:02 Deepfakes + privacy: why watermarking isn’t a solution 1:12:30 Voice + vision: multimodality, screen awareness, video+audio 1:14:43 Voice cloning vs voice design: where the market goes 1:16:32 Paris/Europe AI: talent density, underdog energy, what’s next

Ahead of tomorrow's major product launch - we have finally secured @voiceflow ✅

@hashisiva Thanks for the 4.5/5! We have our next generation platform release coming out next week - improves many of the "sharp edges" :)

my team recently built a really amazing AI agent using Voiceflow for a beacuty brand. So of course I had to review it on my newsletter. You can do a lot with it out of the box but if you have tech expertise you can really push it ctxwindow.com/p/the-verdict-…

Join us on February 18th for our biggest product launch for enterprise teams yet.👇 voiceflow.com/nextgen/?utm_s…

The CX market is changing. So is Voiceflow. Join us on February 18th for our biggest product launch for enterprise teams yet. Welcome to the next generation of AI customer experience.👇 voiceflow.com/nextgen/?utm_s…

Only a few more days to get unlimited free @cartesia Sonic 3 TTS credits on Voiceflow! To celebrate the launch of Cartesia's latest TTS model, we've partnered with their team to give you Sonic 3 for free on Voiceflow until Nov 25. Sonic-3 highlights include: 🗣️ Only streaming model with fine grained controls like emotion, speed, laughter, and volume 🗣️ Even more human-like expressivity across 100s of new voices 🗣️ 43 total new languages, support for 27 new languages Happy building!

Voiceflow 🤝 @make_hq 🤝 Building AI solutions for customer experience Join us tomorrow, November 18th at 11AM EDT, to kick off our joint building session with the team at Make! 🚀 This practical, hands-on community session will bridge the gap between conversation and automation, combining the conversational power of Voiceflow with the automation capabilities of Make. And there may be a special announcement for all of the avid builders in our community 👀 Register here: with-make.wistia.com/live/events/xr…

Read the docs here: docs.voiceflow.com/docs/mcp-tool#/

🛠️ Introducing MCP tools 🛠️ Today, we’re excited to be launching MCP tools in Voiceflow! Real value from AI agents comes from their ability to perform tasks on your behalf. Now, Voiceflow supports Model Context Protocol, introducing a standardized way for your agent to use any tool and perform any task. Getting started with MCP tools in the Agent step is easy: 1️⃣ Click Create MCP tool 2️⃣ Paste in an MCP server URL 3️⃣ And click Add MCP server. It’s that simple. Any tool, any use case, endless possibilities.

We weren't done 👀 now you can share your agent in a staging environment as a standalone link. Testing with your team — or with a client — before going live has never been easier on Voiceflow. Start sharing: creator.voiceflow.com/dashboard

🚀 Introducing staging environments! 🚀 We’ve introduced a new staging environment to help you manage deployments more effectively and streamline your production process. You can now publish between development for building, staging for testing and prototyping, and production for live agents — helping your teams build agents in the most organized way. Plus, you can override secrets depending on each environment for greater testing and deployment flexibility. Try it today on Voiceflow: creator.voiceflow.com

⚡️ Building agents just got 10x faster. Type what you want your agent to do and get: - Agent instructions - Tools & workflows - Conversation logic - A fully functional agent, instantly. Try project generation now in Voiceflow: link.voiceflow.com/twitter

Never lose another lead to slow follow-up. Try Voiceflow's new Salesforce integration today👇 link.voiceflow.com/twitter

✨ Here's how it works: 1️⃣ Prospect chats with agent 2️⃣ Details auto-logged in Salesforce 3️⃣ Follow-up workflows fire (emails, tasks, alerts) Your reps wake up to qualified leads, and not missed chances. (3/4)

🚨 Most sales teams lose leads by not following up. Here’s how to automate follow-ups with Voiceflow's new Salesforce integration so no lead slips through the cracks 🧵 (1/4)

👀The wait is finally over... GPT-5 is now available in Voiceflow! Try out all of OpenAI's latest models in the LLM selection dropdown of your agents.