Voiceflow

We just unveiled V4 — our new Enterprise Agent Framework — enabling teams to build voice and chat customer service agents with complete control. Agents now have Playbooks and Workflows, giving them the ability to execute complex agentic tasks, or follow scripted deterministic workflows in order. It’s faster than ever, powered by our industry-leading, multimodal Context Engine, ensuring customer conversations sound smooth and natural. And it’s even easier to measure ROI with LLM evaluations and deep visibility into transcripts. V4 is available now as early access. Visit the link to get your invitation: voiceflow.com/v4

Most teams manage AI agents like scripts. The ones that scale manage them like employees. Identity, not micromanagement. Goals, not decision trees. Performance reviews, not vibes. Good AI agents need good managers. 🗓️ Tomorrow 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"One-third of brands will push AI into self-service before it's ready and fail." — Forrester The teams that succeed aren't building better agents. They have better deployment systems. Environment separation. Pre-deploy testing. Versioned releases. Rollback. 🗓️ Wed, April 29th 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"Can you fix it by Friday?" Most AI agent issues aren't hard to find. They're hard to fix without breaking something else. Modular architecture, visual tracing, decoupled knowledge — good design isn't optional for agents. 🗓️ Wed, April 29th 🔗 voiceflow.com/events/observa… #AI #LLMs #CustomerService #Voiceflow #AIAgents

"Elite AI teams report MORE incidents yet achieve 2.2x better reliability." 🤔 The difference isn't fewer problems — it's detecting the ones everyone else misses. 🗓️ Wed, April 29th 🔗 lnkd.in/eZkYWsv3 #AI #LLMs #CustomerService #Voiceflow #AIAgents

Only 6% of companies trust their AI agents, according to HBR. That’s it. 📉 Join us to see how we’re solving the trust gap at Voiceflow. 🗓️ Wed, April 29th 🔗 lnkd.in/eZkYWsv3 #AI #LLMs #CustomerService #Voiceflow #AIAgents

AI agent observability in the next generation of agentic CX is crucial for enterprises to build trust in their systems to deliver better outcomes for customers. It’s a core function of trust and accountability with agentic systems; it’s actionable visibility that businesses need. But how you gain those insights and what you do because of them determines whether your business will succeed or fail in the era of AI. Join Peter Isaacs, Voiceflow’s Senior AI Agent Architect, as he explores AI agent observability, what makes it so crucial to teams building AI agents, and how to set your team up for success by adopting a product mindset. Secure your spot for the April 29th webinar while availability lasts: voiceflow.com/events/observa…

We’re incredibly honored to be named a 2026 G2 Best Software Award winner for Best Agentic AI Software Products 🏆 Out of 1,392 products, @Voiceflow was recognized as a leader in the brand-new Agentic AI category by G2. This one hits differently. Because this award isn’t decided by a panel. It’s based on real, verified reviews and real-world deployments. And that means it belongs to our community of 200,000+ builders who trust us as the backbone of their AI agent experiences. We’ve been building agents long before it was trendy. We’ve seen chatbots evolve into autonomous systems. And we’re just getting started. To everyone building production-grade AI agents with us, thank you. This recognition is yours as much as it is ours ❤️ Read the full announcement here: buff.ly/qmt1qhz

@thegutpod @mattturck @neilzegh @GoogleDeepMind @Meta @kyutai_labs @GradiumAI 👀

@mattturck @neilzegh @GoogleDeepMind @Meta @kyutai_labs @GradiumAI @voiceflow

Voice used to be AI’s forgotten modality - now it's having its big moment: rapid innovation, big funding rounds, major agentic applications My conversation with @neilzegh, top AI researcher in the field (@GoogleDeepMind, @Meta, @kyutai_labs) and now CEO of @GradiumAI This is a reference episode on all things voice AI 🔥 00:00 Intro 01:21 Voice AI’s big moment, and why we’re still early 03:34 Why voice lagged behind text/image/video 06:06 The convergence era: transformers for every modality 07:40 Beyond Her: always-on assistants, wake words, voice-first devices 11:01 Voice vs text: where voice fits (even for coding) 12:56 Neil’s origin story: from finance to machine learning, with help from @ylecun and @soumithchintala 18:35 Neural codecs (SoundStream): compression as the unlock 22:30 Kyutai: open research, small elite teams, moving fast 31:32 Why big labs haven’t “won” voice AI4 34:01 On-device voice: where it works, why compact models matter 46:37 The last mile: real-world robustness, pronunciation, uptime 41:35 Benchmarking voice: why metrics fail, how they actually test 47:03 Cascades vs speech-to-speech: trade-offs + what’s next 54:05 Hardest frontier: noisy rooms, factories, multi-speaker chaos 1:00:50 New languages + dialects: what transfers, what doesn’t 1:02:54 Hardware & compute: why voice isn’t a 10,000-GPU game 1:07:27 What data do you need to train voice models 1:09:02 Deepfakes + privacy: why watermarking isn’t a solution 1:12:30 Voice + vision: multimodality, screen awareness, video+audio 1:14:43 Voice cloning vs voice design: where the market goes 1:16:32 Paris/Europe AI: talent density, underdog energy, what’s next

Ahead of tomorrow's major product launch - we have finally secured @voiceflow ✅

@hashisiva Thanks for the 4.5/5! We have our next generation platform release coming out next week - improves many of the "sharp edges" :)

my team recently built a really amazing AI agent using Voiceflow for a beacuty brand. So of course I had to review it on my newsletter. You can do a lot with it out of the box but if you have tech expertise you can really push it ctxwindow.com/p/the-verdict-…

Join us on February 18th for our biggest product launch for enterprise teams yet.👇 voiceflow.com/nextgen/?utm_s…

The CX market is changing. So is Voiceflow. Join us on February 18th for our biggest product launch for enterprise teams yet. Welcome to the next generation of AI customer experience.👇 voiceflow.com/nextgen/?utm_s…

Only a few more days to get unlimited free @cartesia Sonic 3 TTS credits on Voiceflow! To celebrate the launch of Cartesia's latest TTS model, we've partnered with their team to give you Sonic 3 for free on Voiceflow until Nov 25. Sonic-3 highlights include: 🗣️ Only streaming model with fine grained controls like emotion, speed, laughter, and volume 🗣️ Even more human-like expressivity across 100s of new voices 🗣️ 43 total new languages, support for 27 new languages Happy building!

Voiceflow 🤝 @make_hq 🤝 Building AI solutions for customer experience Join us tomorrow, November 18th at 11AM EDT, to kick off our joint building session with the team at Make! 🚀 This practical, hands-on community session will bridge the gap between conversation and automation, combining the conversational power of Voiceflow with the automation capabilities of Make. And there may be a special announcement for all of the avid builders in our community 👀 Register here: with-make.wistia.com/live/events/xr…

Read the docs here: docs.voiceflow.com/docs/mcp-tool#/

🛠️ Introducing MCP tools 🛠️ Today, we’re excited to be launching MCP tools in Voiceflow! Real value from AI agents comes from their ability to perform tasks on your behalf. Now, Voiceflow supports Model Context Protocol, introducing a standardized way for your agent to use any tool and perform any task. Getting started with MCP tools in the Agent step is easy: 1️⃣ Click Create MCP tool 2️⃣ Paste in an MCP server URL 3️⃣ And click Add MCP server. It’s that simple. Any tool, any use case, endless possibilities.

We weren't done 👀 now you can share your agent in a staging environment as a standalone link. Testing with your team — or with a client — before going live has never been easier on Voiceflow. Start sharing: creator.voiceflow.com/dashboard