Weber Grills

Weber is recalling certain metal wire bristle grill brushes due to an ingestion hazard. Head to the link below to learn more about the products included in this recall in the United States. bit.ly/4l3n1QJ

@fditty Hi Dan, we are sorry to hear this happened. We are here to help. Please reach out direct 800-446-1071 we are open today from 7a-8p CST. Thank you!

@liluzovert Hello! Please reach out to our international support team through this link: weber.com/DE/de/home/. Thank you!

Hallo @WeberGrills, mein Hund ist beim Vorheizen auf meinen Spirit E-410 gesprungen und schmort nun seit 4 Stunden in der SizzleZone. Ich bitte um schnelle Hilfe

@SpeakUp_2025 Please reach us at 800-446-1071. We'll be happy to share more cleaning tips besides covering up your grill. We are available to take your call from 7 am-8 pm, CST, 7 days per week. Thank you!

@WeberGrills It was literally covered up with the Weber custom cover and under covered porch. Seriously, what other kind of protection could have saved that from rust? Bring it in the house and park it in the living room? Your product has become cheap crap. Not what they used to be!

Last time I'll buy .@WeberGrills. This is probably the 5th or 6th, and they aren't what they used to be. This one had upgraded counter surface, always covered and not used too often. Parked under awning and it is a heap of rust! Need recommendations for a good one! What ya got?

@BasedDataWV Were you aware that our website allows you to find parts for your grill by using the model or serial number of your specific grill? We'll be happy to show you how. Please send us a DM for further assistance. Thank you!

@WeberGrills Just want to let you know that after 45 years of buying and using Weber charcoal grills, with the last two being Performers, I'm done with you. I called your support to order a new lid damper for my 22" Performer, a part that is NOWHERE IN EVIDENCE ON YOUR LOUSY WEBSITE, and your barely-english-speaking rep wanted me to provide her both with pictures and the serial number of my grill JUST TO GO FIND THE DAMPER I needed! What the hell is WRONG with you people? You want the CUSTOMER to jump through hoops JUST TO ORDER A PART?? This is NO WAY to do customer support!

@BasedDataWV We're sorry to hear of your frustration. Just to let you know, our lid dampers are not posted on our website but are available for purchase as a replacement part.

@stewyblue Please reach out to our friends in the UK here. Thanks! weber.com/GB/en/home/

@stewyblue Please reach us at 800-446-1071. We are available to take your call from 7am-8pm, CST, 7 days per week. Thank you!

@stewyblue Please respond to your recent case for further assistance. Our team will be happy to see what may have caused this. Thank you!

@TroyShear Hi Troy, so sorry to hear this. Please DM us your info. We are here to help. Thank you!

@WeberGrills are you having problems with your Apple pellets? On the SmokeFire, our bag of Apple pellets is getting a bunch of clinkers - the hard mass - after each cook. It doesn’t burn clean, I’m getting dirty smoke I don’t even want to use the rest of this bag, it’s that bad

@Mikemye82664604 @dpostelnick Thank you for being a long time Weber fan! We are always here to help.

@WeberGrills @dpostelnick in fact this will be our fifth Weber

Cook for the crowd and enjoy the party 🏈 @dpostelnick walks us through his secret to a successful tailgate: planning, prepping, and packing.

@Mikemye82664604 @dpostelnick Hi! So sorry to hear this. Happy to help. If the burner tubes have been wire brushed and cleaned, please check to see if they can be lit manually with a long nose lighter.

@WeberGrills @dpostelnick forget it we are junking and buying anew one - it’s 4 years old , kept in protected area and taken care of - I thought there was like a 10 year warranty on your shit ?

@stewyblue We're sorry to hear about the missing enamel on your grill, and we are confident that our team will turn your experience around. Please let us know if there's anything else we can do to help!

@Mikemye82664604 @dpostelnick We're sorry to hear that all of your burners don't work. Please reach us at 800-446-1071. We are available to take your call from 7 am-8 pm, CST, 7 days per week. Thank you!

@WeberGrills @dpostelnick 2 of 3 burners don’t work- why? cleaned it out

@brianm_6 @dpostelnick If you have any more concerns, we recommend you send us a DM directly. We'll be happy to help!

@WeberGrills @dpostelnick Hopefully you won’t get a defective grill like mine. The company does not honor its warranty.

@sfrantzman Got any leftovers? We will be right over.

Dear @WeberGrills my tutorial on making brisket on your kettle, which I’m getting close to perfecting 👆

Tutorial on smoking a brisket on a Weber. Start with an overnight dry rub of your choice, I do some mustard and herbs. Then sear it briefly. Then begin your smoke with a tray of water under the brisket and a spritzer of vinegar nearby. Add some wood chips to the coals and keep it around 225-275 F or 110-140 C

@MarkD629 sorry we dont have coupon codes but thanks for the love!!!

@WeberGrills liked my post, how about a coupon I can use to upgrade this 15 year old grill? Seriously I love their products

Got a couple of filets from my local butcher on the @WeberGrills tonight. #eatmorebeef @BeefCharolais

@kvn4 Hi! We have not heard back from you. If you still need help with the hardware please let us know. We are happy to assist. Thank you!

@WeberGrills ordered a 22” kettle griddle from Home Depot that arrived yesterday evening. I didn’t get the screws for the handles in the box. Can you please help with this.

@SuchHate Hi! Thanks for reaching out. So sorry to hear of your experience. If there is anything we can help with please let us know. Thank you!

I just got off the phone with @WeberGrills support. They are trying to tell me the rust stains on the stainless steel outer part of my grill are 'stains' and not rust, but they are rust and they will not send replacement parts. It is under a covered porch. NEVER ever buy WEBER