Alice Shearon

@POferries Okay, thank you

@whotheheckable This is a possibility yes.

@POferries hello I have a ticket for the hull to Rotterdam ferry on Friday with a transfer to Amsterdam, returning on Sunday. I was wondering if it would be possible to change the Saturday morning coach transfer to a Rotterdam transfer instead, please?

@POferries Hi, is it possible to do though? I don't want to call and get stuck on hold to be told no. Thanks.

@whotheheckable Hi, For any changes to your booking please contact our dedicated booking team on 01304 44 88 88 from 0900 and they will be able to assist you further, thank you.

I'd like to keep the Sunday Amsterdam coach transfer the same, but go to Rotterdam on the Saturday morning. Appreciate it might not be possible but thought I'd ask!

Exceptionally vapid house this year. #bbuk

@POferries Thanks, I will try now. :)

@whotheheckable Hi Alice, we're sorry to hear that you're having trouble using the website. You will need to call our booking team on +44 01304 44 88 88 and they will be able to amend this for you. There are no calls waiting in the queue at the moment.

@POferries hi, I'm trying to change the date of my p&o ferry from Hull to Amsterdam. The web chat won't work, the phone line keeps cutting off and I can't change it online. Is there any other way I can get it changed please?

@sainsburys Thank you, I've just DM'd

@whotheheckable Hi Alice. Sorry you've not received the ereceipt or had payment taken yet. Can you DM us with the full name, address, postcode and email on the account via the link below? I'll look into this for you. Thanks, Emma twitter.com/messages/compo…

@sainsburys hi, I have a click and collect order for today (1175594110) but I haven't had any confirmation or payment taken. Could I confirm it's definitely gone through, please? Thanks. :)

@POferries I've sent it, thank you.

@whotheheckable Hello Alice, please can you send us a DM with your booking reference and we will look into this for you.

@POferries Hi P&O team, I'm seeking clarification on my booking as I've been advised two different things over the phone. I have a ferry on the 11th July but unfortunately been booked in for an operation on the 10th. Want to re-book for 28th Nov.

First CS told us that if we don't rebook before our ferry it won't be possible to change but then the second said there wouldn't be an issue. I'm confused, a bit worried and probably should be focussing on my upcoming op rather than calling you guys constantly. 😂 Pls help!

Told by first CS that this would be fine provided we book before our ferry. Called back to book and the second CS told us we won't be able to do it until AFTER our trip as the bookings aren't online yet.

Noticed when we were packing the shop up that there were tins plonked on the bread (which is annoying) but didn't noticed the damaged items until we got home. Now not sure whether to trust the ham & have lost the yoghurt. Daffodils are all soggy & had to chuck a pepper.

@sainsburys hi sainsbos, sorry to be a complainant but really poor experience with click and collect today. We have a fully mouldy pepper, daffs that are already opening, and boxes that were so poorly packed that yoghurt split and a ham packet was open.

@nextofficial Thank you

@whotheheckable We're really sorry to hear this, please drop us a DM with your full name, email or customer number and first line of address. Thanks.

@nextofficial hi, really disappointed I paid almost £5 for delivery on a nominated day and they have failed to deliver two days in a row. Understand that you use Evri, but if I'd known it was going to be so unreliable I would have chosen to collect for free. :(

@sainsburys hi Sainsbury's, got an order yesterday - ordered two lots of a twin pack of tissues and appear to have only been sent one! Suspect the packer may have misread the order.

@cineworld Hi, thanks, I have messaged. I do think if you're doing it mid month then the customer should be entitled to some form of pro-rata refund though?

@whotheheckable Hi Alice, a group change is instant when this request is made, it doesn't take effect at the end of the month - if you would like your group temporarily changed back you can send us a DM with your Unlimited card number and we can do this for you

@cineworld hi, I requested to have my group changed via customer services this week but you've changed me over before the month has ended and I'm now being charged a surcharge for visiting a cinema outside the grouping.

I imagine this is a mistake as no one mentioned refunding me the difference to downgrade groups mid month!