WHSmith

@cruze2607 @ScotRail Hi, thank you for your post. The promotion is 'Buy One Get One Half Price' on Drinks, not 'Buy One Get One Free', so the correct amount has been deducted. I am very sorry for any confusion caused. Kind Regards, Sarah

@WHSmith At Aberdeen Train Station, WH Smith is offering buy 1 get 1 on any drinks, tell me how this isn't a scam? Spoke to the lady at the counter; she said it's how it is… @ScotRail Are you happy to allow this scam?

@austin381 @Maltairport Hi Thank you for your message. I am sorry to hear this. Please can you email full details and receipts to customer.relations@whsmith.co.uk, so we can assist you further. Kind regards Louise

@Maltairport @WHSmith #AirportMoments Delightful exchange here, spending €35 on faulty headphones...and being refused a refund!! Fantastic end to our holiday in Malta! 🇲🇹 Best airport in Europe? I think not 👎🏼👎🏼👎🏼

@loggerslgn @motoway @CostaCoffee @GreggsOfficial Thank you for your message. I am sorry to hear this. Please can you email customer.relations@whsmith.co.uk with full details, so they can assist you further. Kind regards Louise

@motoway Lymm services. WOW this has to be the worst service station I have ever visited. The staff in all 3 outlets we visited were diabolical, 20 min wait in @CostaCoffee cold pasties from @GreggsOfficial walked out of @WHSmith after waiting 10 mins whilst staff stood chatting

@JamesAnthoney3 Hi, thank you for your post. So I can assist you further, please email us at customer.relations@whsmith.co.uk about this matter.   I look forward to hearing from you.   Kind Regards, Sarah

@WHSmith how’ve you charged me 10 quid for this as if it’s not a meal deal, plonkers

@DebbieSedg26889 Hi Debbie, We are sorry to hear that and will feed this back to the relevant team. Apologies for any inconvenience caused. Kind regards Claire

@WHSmith T3 Manchester Airport, got a yoghurt and told to get a spoon from checkout, both WHSmiths no spoons....so how do I eat it???,. Not the best service, I was told by assistant oh dont have any and cant get you one either

@x_k8_xxx You are very welcome. Hope you have a great day :)

@WHSmith I tweeted yesterday about a slight issue I had and just wanted to acknowledge how swiftly you dealt with the matter. Great customer service. Other companies could learn a lot from you! Thank you! #whsmith

@WhiskyWeegie @EDI_Airport @CostaCoffee Hi there we're sorry for any disappointment caused by our signage. Your comments have been passed to our Marketing team for their consideration. Kind regards.

@WHSmith / @EDI_Airport - staff advising at checkout that 3 for 2 offer doesnt apply to @CostaCoffee cans - nothing on fixture / shelf edge. Possible to make this clearer in-store please?

@x_k8_xxx @sandwich @Smithskitchens Hi, Sorry to hear you were disappointed with the Chicken Salad Sandwich you purchase from us. If you can please DM us which store you purchased this from, Kind regards Claire

What’s happened to your sandwiches ? Really gone downhill. They taste so bland! #whsmith #whsmithmealdeal #mealdeal #mealdealmain @sandwich @WHSmith @Smithskitchens

@shoothemoon23 Hi, yes just when you are ready. Kind Regards, Sarah

@WHSmith I can't really do much until I get home. I'll give it a try thank you

@WHSmith Wonderful company. Charged me $340 USD for some Tic Tacs and a bottled of water at Clark airport. I'm flying back to the US now.

@shoothemoon23 Hi, thank you for your post. So we can assist you further, please email us at customer.relations@whsmith.co.uk about this matter. Please send any attachments in JPEG Format or by copying and pasting the images into the body of your email, so they are not rejected by our System.

@WHSmith I filed a dispute. I'd love to just pay for what I purchased. Im sure it was a glitch or clerical error. Added to the stress of travel.

@sergiebald @GreggsOfficial @CostaCoffee @marksandspencer Hi, thank you for your post. So we can assist you further, please email us at customer.relations@whsmith.co.uk about this matter. Kind Regards, Sarah

@WHSmith @GreggsOfficial @CostaCoffee @marksandspencer Every 2 weeks ive been using ur stores@ the Kinross services in🏴󠁧󠁢󠁳󠁣󠁴󠁿.Ive been given a parking fine.I know the penalty is nothing to do with you but I wanted to let you know that I wont be back because of the service stance on it

@onsetbrand Hi, many thanks for telling us about the great service you received from Nathan in our Cambridge Rail store. I'll certainly pass your kind comments on and I'm sure the staff member mentioned will be equally delighted.  Also congratulations on getting the job! Regards, Sarah

God bless Nathan @WHSmith Cambridge. Out of 4 printers I called, you printed my interview files, placed them into a folder and refused to let me pay for it. That’s the kind of kindness this nation needs more of right now. I owe you a pint, mate, cos I got the job too. 🙏

@YourSuperCritic Hi, thank you for your post. I am very sorry to hear that our store in the O2 was closed before the advertised trading time. On occasions this does occur due to staff shortages, but I will certainly pass your feedback to our Store Leader for their investigateion and action.

@WHSmith why is the O2 store still not open?

@gone_2_get_help Hi, thanks for your post. I am very sorry to hear of this matter. On occasions this does occur but I will certainly pass your feedback to our Store Leader so they are aware of this situation. This will allow them the opportunity to investigate and take any action if necessary.

@WHSmith your branch inside Royal Blackburn hospital closed early tonight and refused to allow me to buy a sandwich- so frustrating

@DarrenMooreECFC @puffpuff65 @SkyNews @STN_Airport Hi, we have yet to receive this. if you are sending attachments, please ensure they are in JPEG Format or by copying and pasting the image into the body of your email so they are not rejected by our System. Knd Regards, Sarah

@WHSmith @puffpuff65 @SkyNews @STN_Airport Email sent thank you for a prompt response

BREAKING: The number of meningitis cases has risen again, new figures just released by the UK Health Security Agency show. 🔗 Read more trib.al/uz2MRN4

@cal1612 Hi, thank you for your post. I am very sorry we have given you cause to complain. So we can assist you further, please email us at customer.relations@whsmith.co.uk I look forward to hearing from you. Kind Regards, Sarah

@WHSmith customer feedback here - looking forward to this Chix Ceasar until I realised no fork. Might be worth throwing them in there? Thanks

@DarrenMooreECFC @puffpuff65 @SkyNews @STN_Airport Hi, thank you for your post. So we can assist you further, please email us at customerqueries@whsmith.co.uk with full details of your complaint. I look forward to hearing from you. Kind Regards, Sarah

@puffpuff65 @SkyNews This is the attitude of one of your employees @WHSmith @STN_Airport. What a disgrace I hope appropriate action is taken.

@ES_Entrepreneur @HeathrowAirport Hi, thank you for your post telling us how pleased you are with the service you received from our Staff Member at Heathrow Terminal 5. We are delighted to receive your positive feedback and I will ensure your comments are passed on to the Staff Member and their Manager. Sarah

hello @WHSmith - i think you own inmotion? if so Harvir at @HeathrowAirport T5 is SUCH a great ambassador for your brand. most proactive knowledgeable person in a shop i’ve met in quite some time!

@probesandjelly Hi Thank you for your message. Please can you email the full card details to customer.relations@whsmith.co.uk so we can assist you further. Kind regards Louise

@WHSmith I have found a gift card in an old handbag and tried to check the balance online but it says it can’t be used right now and to contact customer services. I’ve likely spent it but usually I throw them once used so I’d like to double check

@WHSmith hi, I have a query regarding a gift card