WHSmith

@clickboss1943 @HalifaxBank @PostOffice Hi, thank you for your post. As you are referring to what is now a TGJones store, you will need to contact them directly at customer.relations@tgj.co.uk about this matter. Kind Regards, Sarah

Saddened to hear @HalifaxBank closing its Bury St Edmunds branch. The staff are so kind & helpfull. You can use the @PostOffice its upstairs, at a previous @WHSmith ,its changed hands. A creaky old lift a very gloomy badly it floor area, often long lines waiting. Not great

@SoyDelTete Hi - if you are emailing customer.relations@whsmith.co.uk they should be looking into your request and will be in contact with you shortly.

@WHSmith what do I need to do to get a named receipt I have now sent 2 emails

@LizzyLizUk Hi Thank you for your message. Sorry to hear this. Please email customer.relations@whsmith.co.uk with full details, who can assist you further. Kind regards Louise

@WHSmith Hi! I bought two European plugs from Bristol Airport for my flight to Italy only to find out that they don’t work! What can I do? Thank you

@Tejinde96806650 @RoyalMail @PostOffice Thank you for your message. As your query refers to the High Street store in Ealing, our friends at TGJones will carry on supporting you with all your post office needs. Please email customer.relations@tgj.co.uk Kind regards Louise

@RoyalMail Hi @PostOffice @WHSmith, could you please confirm whether the Ealing Post Office inside WHSmith, Ealing Broadway Centre, W5 5JY, is open tomorrow Sunday 11:00–15:00, and whether I can send a Royal Mail Special Delivery Guaranteed item at the counter? Thank you.

@M_Marmite Hi, thank you for your post. So I can assist you further, please email us at customer.relations@whsmith.co.uk and also include an image of your Till Receipt and the Cable you wish to return. Please ensure all attachments are in JPEG Format Kind Regards, Sarah

@WHSmith Hi I bought a usb c cable and tried to return it 2 mins after the purchase as I didn't realise the power bank I bought already had a cable. The item was unopened and unused but your Westfield international store assistant refused the return.

@miasales13 Thank you for your message. Please can you email customer.relations@whsmith.co.uk with full details and receipts,so they can assist you further. Kind regards Louise

@WHSmith Just been into your shop in London Bridge train station. Monster energy drinks were on the shelf with a 2 for £5 offer strip. This was on all drink shelf’s. Yet we have been charged full price for 4 monsters. The guy had no idea what he was doing and…

@PezD_Spencer @VinnieSull1van @TheSun Hi there - really sorry for this. This will be looked into & any corrective measures will be made so thank you for the feedback. Kind regards.

@VinnieSull1van I tried to buy The Sun newspaper in WH Smiths in Paddington station. I tried it on 3 different tills, all of which said "error, item not recognised". I even typed in the code number, which still didn't work. I ended up buying The Express instead. @WHSmith @TheSun

I CAN NOT STAND self-service checkouts.

@mcdermottkc_ @NetworkRailMAN Hi, thank you for your post. Please DM us and let us know which WHSmith store you are referring to, so I can look into this matter and advise you accordingly. I look forward to hearing from you. Kind Regards, Sarah

Seems odd that @WHSmith at @NetworkRailMAN don’t get newspapers delivered until 8.00am !

@cruze2607 @ScotRail Hi, thank you for your post. The promotion is 'Buy One Get One Half Price' on Drinks, not 'Buy One Get One Free', so the correct amount has been deducted. I am very sorry for any confusion caused. Kind Regards, Sarah

@WHSmith At Aberdeen Train Station, WH Smith is offering buy 1 get 1 on any drinks, tell me how this isn't a scam? Spoke to the lady at the counter; she said it's how it is… @ScotRail Are you happy to allow this scam?

@austin381 @Maltairport Hi Thank you for your message. I am sorry to hear this. Please can you email full details and receipts to customer.relations@whsmith.co.uk, so we can assist you further. Kind regards Louise

@Maltairport @WHSmith #AirportMoments Delightful exchange here, spending €35 on faulty headphones...and being refused a refund!! Fantastic end to our holiday in Malta! 🇲🇹 Best airport in Europe? I think not 👎🏼👎🏼👎🏼

@loggerslgn @motoway @CostaCoffee @GreggsOfficial Thank you for your message. I am sorry to hear this. Please can you email customer.relations@whsmith.co.uk with full details, so they can assist you further. Kind regards Louise

@motoway Lymm services. WOW this has to be the worst service station I have ever visited. The staff in all 3 outlets we visited were diabolical, 20 min wait in @CostaCoffee cold pasties from @GreggsOfficial walked out of @WHSmith after waiting 10 mins whilst staff stood chatting

@JamesAnthoney3 Hi, thank you for your post. So I can assist you further, please email us at customer.relations@whsmith.co.uk about this matter.   I look forward to hearing from you.   Kind Regards, Sarah

@WHSmith how’ve you charged me 10 quid for this as if it’s not a meal deal, plonkers

@DebbieSedg26889 Hi Debbie, We are sorry to hear that and will feed this back to the relevant team. Apologies for any inconvenience caused. Kind regards Claire

@WHSmith T3 Manchester Airport, got a yoghurt and told to get a spoon from checkout, both WHSmiths no spoons....so how do I eat it???,. Not the best service, I was told by assistant oh dont have any and cant get you one either

@x_k8_xxx You are very welcome. Hope you have a great day :)

@WHSmith I tweeted yesterday about a slight issue I had and just wanted to acknowledge how swiftly you dealt with the matter. Great customer service. Other companies could learn a lot from you! Thank you! #whsmith

@WhiskyWeegie @EDI_Airport @CostaCoffee Hi there we're sorry for any disappointment caused by our signage. Your comments have been passed to our Marketing team for their consideration. Kind regards.

@WHSmith / @EDI_Airport - staff advising at checkout that 3 for 2 offer doesnt apply to @CostaCoffee cans - nothing on fixture / shelf edge. Possible to make this clearer in-store please?

@x_k8_xxx @sandwich @Smithskitchens Hi, Sorry to hear you were disappointed with the Chicken Salad Sandwich you purchase from us. If you can please DM us which store you purchased this from, Kind regards Claire

What’s happened to your sandwiches ? Really gone downhill. They taste so bland! #whsmith #whsmithmealdeal #mealdeal #mealdealmain @sandwich @WHSmith @Smithskitchens

@shoothemoon23 Hi, yes just when you are ready. Kind Regards, Sarah

@WHSmith I can't really do much until I get home. I'll give it a try thank you

@WHSmith Wonderful company. Charged me $340 USD for some Tic Tacs and a bottled of water at Clark airport. I'm flying back to the US now.

@shoothemoon23 Hi, thank you for your post. So we can assist you further, please email us at customer.relations@whsmith.co.uk about this matter. Please send any attachments in JPEG Format or by copying and pasting the images into the body of your email, so they are not rejected by our System.

@WHSmith I filed a dispute. I'd love to just pay for what I purchased. Im sure it was a glitch or clerical error. Added to the stress of travel.

@sergiebald @GreggsOfficial @CostaCoffee @marksandspencer Hi, thank you for your post. So we can assist you further, please email us at customer.relations@whsmith.co.uk about this matter. Kind Regards, Sarah

@WHSmith @GreggsOfficial @CostaCoffee @marksandspencer Every 2 weeks ive been using ur stores@ the Kinross services in🏴󠁧󠁢󠁳󠁣󠁴󠁿.Ive been given a parking fine.I know the penalty is nothing to do with you but I wanted to let you know that I wont be back because of the service stance on it

@onsetbrand Hi, many thanks for telling us about the great service you received from Nathan in our Cambridge Rail store. I'll certainly pass your kind comments on and I'm sure the staff member mentioned will be equally delighted.  Also congratulations on getting the job! Regards, Sarah

God bless Nathan @WHSmith Cambridge. Out of 4 printers I called, you printed my interview files, placed them into a folder and refused to let me pay for it. That’s the kind of kindness this nation needs more of right now. I owe you a pint, mate, cos I got the job too. 🙏