Worcester Bosch Professional

@PandaMum14 Good Afternoon Erica, I am sorry to hear this. Has it now been resolved? If not please DM us with your full address and postcode. TA

Why is it SO difficult to input a password on a smart thermostat? Electricity tripped earlier knocking the @WorcesterBosch smart thermostat out and I had to input the wifi password. The level of frustration was real!

@BuzzaFPS Good Afternoon, if you could send as a DM with your full address and postcode and we can look into this for you. TA

@DenisZetter Hi Denis. Thank you for reaching out to us. Please send us a DM for us to look into this further for you. -JK

@WorcesterBosch what a dreadful service this company provides, my 83 year disabled mother has had no hot water or heating since Tuesday and they can’t get an engineer to her till Monday absolutely disgraceful

@FP73398611 Good afternoon. Thank you for reaching out to us. Please send us a direct message with your details for us to assist you further. JK 😊

@WorcesterBosch Worcester Maintenance & Support Plan quoted a 6-day repair wait for boiler. Unacceptable for a paid service, especially for customers with health conditions, and complaints can only be escalated if the appointment is cancelled. Predatory practice. Shameful service

@FrankPa81625565 Morning Frank, I'm sorry to hear this. Can you please send us a DM with your address details, as we may possibly be looking into this appointment already. Many thanks. - SB

@WorcesterBosch Worcester Bosch offered us the next repair slot on Thursday, even though we called today. That means days without heating while someone in the house has an autoimmune condition. Surprising delay for an urgent repair in London. Hoping for a quicker response.

@sunrise_heating @HeatingYourHome Good afternoon, thank you for your message. Could you please message us directly and we will assist you further. Many thanks, ENC.

@Emjadea Good afternoon, thank you for your message. Could you please message us directly and we will assist you further. Many thanks, ENC.

@WorcesterBosch Your engineer came to my home to repair a boiler, claimed to need to check tap pressure, used my toilet w/o permission, left a disgusting state. Cleaning costs were covered, but full compensation denied! Others should be cautious letting your staff into their home

@Jessies_Kitchen Good morning. Thank you for reaching out. Please send us a DM if you are still experiencing issues and we can certainly assist you further. - JK☺️

@WorcesterBosch are you having issues with your server again? It just seems to be constant issues recently. I’ve logged in & out a number of times but still can’t access, which is not great as it always happens in the winter!

@KjrMaster Morning Kevin, apologies for the delay in response. The Easy servers were not down yesterday. If you're still having any issues, please send us a DM with your full address and contact details, and we can take a look into this for you. - SB

@WorcesterBosch are the Easy Control servers down as the as is not working this morning?

@SmackBangGollop Good Afternoon Daniel, yes we do. How can i help? TA

@WorcesterBosch do you monitor this account?

@AllanPagey @DpawsonGas @Worcester_Dean1 Good Morning, we have sent over a DM. - SB

@DpawsonGas @Worcester_Dean1 Great service @WorcesterBosch If you’d like the ring door bell footage please send me a DM

@Worcester_Dean1 can you book me on the new woosta training course? 🤣🤣🤣

@CalJamesPhoto @weareboxt Good Afternoon, We're sorry to hear you're experiencing some issues. If you'd like to send us a DM with your full address and contact number, we can take a look into this for you. - SB

Had a Baxi boiler for 22 years, repaired twice. Now have a @WorcesterBosch and it’s now on repair 3 in 18 months. Same fault 3 times - not fit for purpose @weareboxt take note, you recommended it 🤦🏻‍♂️

#InstallerTraining Alert – Don’t Miss This One! Hands-on session at Secon about the @WorcesterBosch #HeatPump. 📅 27th Aug 25 📍Sunderland, SR5 3XB 🧠 Led by #WorcesterBosch 🔗 Book your spot: worcesterbosch-academy.co.uk/sui/landingPag… Spaces are limited. Don’t get left out! #SeconRenewables

@shazzahazza1 Good morning Sharon, we are sorry to hear about what has happened. There does need to be adequate clearance surrounding the boiler; if you can please DM us along with your details, we will be able to investigate this further for you - NS

@WorcesterBosch There's no point you'll just make excuses. Corgi Homeplan have said their engineer will sort it. In the UK, the 600mm clearance in front of a boiler is not a legal requirement, but rather a guideline...you can clearly see there is plenty of room to access the boiler. Disgusting!

@WorcesterBosch what is it with your unhelpful engineers! Apparently he can't access this....even though he's 9st, apparently the next guy might be 22st & the clearance isn't enough for him...what? You're here & you can! Wow don't buy Worcester people!

@rupertbean Hi Rupert, can you please send us a DM with details of your enquiry. Please include your full address with post code, email address and contact number, and we can take a look into this for you. - SB

Terrible customer service from @WorcesterBosch - put a call in to request help as boiler leaking again following a fix they did and am expected to fork out another £400 for another repair!! Unbelievable…

@FeelitWorking @Eddystone506 Hi Eddy, if you'd like to send us a DM with your full address including postcode and contact number, we can look into this for you. - SB

@Eddystone506 @BritishGasHelp Definitely seek legal advice. It will depend on the wording of your contract with BG. They will need to pay for a new warranty with @WorcesterBosch on your behalf as a minimum. That's really bad as they could have missed a safety issue and put you at risk.

@BritishGasHelp I have a service plan with you and you have been "too busy" to give me an annual boiler service for the last 12 months. You have now invalidated my Worcester Bosch warranty. How are you going to compensate me?

@LooyahHallie Hi Hallie, we currently have a hybrid approach. -AJ

@WorcesterBosch Do your staff work from home?

The festivities are upon us, but our technical support team are still here to help with whatever you need 🛠️🎄 📲 Call us on 0330 123 3366 💬 Message us on Live Chat

@LooyahHallie Hi Hallie, thanks for getting in touch. If you could send us a DM with your full address, including postcode we can look into this for you. -AJ

@WorcesterBosch I’m currently waiting on an engineer, I’ve had no heating since THURSDAY, I live in the Scottish Borders and I have Emphysema. Not feeling valued at all. Having to shell out nearly £400 for them to hopefully fix 😳

EasyControl users! We’re experiencing an issue with our EasyControl server and some functionality may be affected during this time. Please do not attempt to factory reset your EasyControl. We apologise for any inconvenience caused and will keep you updated.

@sunrise_heating Hi there. Thanks for getting in touch. Can you please send us a DM with your full address including postcode and contact number so we can look into this for you? - AB

@WorcesterBosch anyone working in loyalty today if so can someone ask them to pick the phone up. Over an hour trying to get through not good