worm

I’m hoping you can offer some consideration, such as a partial refund, to account for the cosmetic flaws.

I’m not seeking a replacement item. I really do love the item I received and was excited to add it to my collection, but I’m disappointed by the visible quality control issues on an item I otherwise really enjoy.

@HotTopic I wanted to clarify that my request is regarding a QC issue with the item I received, not a return request. I understand that blind merchandise is listed as final sale, but your policy also states that defective merchandise may be eligible for a refund within 90 days.

normal pendant for comparison (not my pictures)

more of the dark specks and embedded grime on the back of the head

Apparently @HotTopic’s "blind box policy" means paying full price for items that completely skipped quality control. Mine arrived covered in scratches, glue residue, and paint scuffs.