Yvette Kerr

@1stWhitburnGB @gbinscotland Can anyone advise if the laser quest trip is going ahead tomorrow and if so can you confirm times please

A fantastic celebration of the life and service of Her Majesty The Queen this evening with over 50 girls considering the @gbinscotland motto and what it means to ‘Seek, Serve and Follow’. A memorable company evening during a historic week. #QueenElizabethII

@boohoo_cshelp Order UK171008219 was ordered next day delivery feb 1st and has not arrived. Please assist

@theatre_direct Awaiting a response to see if our trip to London should be xc as booked purely to see Cinderella. We are visiting this coming Friday and have had no update. Phonelines aren't taking calls and no response from contact form query.

Shows that WILL go ahead with social distancing! Here's what you can see in the West End for the next four weeks: londontheatredirect.com/news/shows-tha…

@ALWCinderella @ALWCinderella I've been trying to get in contact to see whether our trip to London should be xc or not based on if we are getting to see the show this coming Friday, however phonelines aren't taking calls and I've received no response from contact form online?

@SP_EnergyPeople Day 8 of no hot water. Day 8 of relentless phonecalls, with no response/answer. Day 8 of being passed from pillar to post with no one replying to correspondence. Promised a call first thing this am, still waiting. Small child in property, where is duty of care?

@ScottishPower @COP26 Dear @ScottishPower & relevant stakeholders, perhaps it's time to review your sponsorship strategy.@COP26 alignment with brands who focus on big promises, outline the impact they are having on climate change yet ignore basic customer issues is damaging to your good work

With only 6 months until @COP26, we believe it’s important to help everyone understand what the ‘Conference of the Parties’ is and the role we’re playing to support this critical climate event. 💚🌍 #betterfuturequicker #TogetherForOurPlanet #ClimateAction

@ScottishPower Still no response!

@yve59 Hi there, I am sorry to hear this. Could you please send me a private message to confirm your full name, full address (inc. post code) and account number? Thanks - Lucy

@ScottishPower @COP26 @SP_EnergyPeople interestingly enough still no resolution and now no hot water for 8th day

@ScottishPower @COP26

@COP26 @COP26 @ScottishPower I appreciate finance is essential to host an event of such magnitude however surely sponsorship selection should be based on shared values? Do you review sponsors' customer care? Check @scottishpower treatment of customers& see how this fits with your ethics

Happy #WorldRainforestDay 🌳 Rainforests are vital for the survival of life on Earth. They absorb carbon dioxide, stabilize climate patterns and are home to half the world’s plant & animal species. As #COP26 Presidency, the UK is committed to protecting and restoring them 🇬🇧

@ScottishPower Lucy it is not allowing me to send you private DM, please message me directly and I will respond

@yve59 We must take personal details and we do not do this publicly. Please send us over a private message. Thanks - Lucy

@ScottishPower No problem @ScottishPower will be interesting to see your response in terms of SLA's for leaving customers without basic provisions such as hot water! Your COP26 PR seems rather invalid, when you can't support the basics!

@ElimuAnn @ScottishPower I will thank you!

@parkinglotsoc just arrived at Dalkeith for viewing of elf only to discover it has been xc. Last correspondence was at 17:06 yesterday saying you were looking forward to our arrival! Disappointed doesn’t cover it. Please advise why no comms were providedTerrible customer service

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