Zach Johnson

@Dodge I’ve already complied with your request to DM multiple times. Referring me back to an unresponsive case manager isn’t a resolution. Please have a supervisor or executive case specialist contact me regarding case 96368946.

@zajohnso121 For our team to look into your case and offer additional support it is essential that you send a private message our way so we can discuss your concerns while maintaining your privacy. Thank you. ^HC

@Dodge @StellantisNA so let’s have a story time here so in oct 2024 I bought a Dodge Hornet. I bought it as a buyback after doing some research I realized that a buyback is when there is an issue and the dealership buys the car back but in order to resale the vehicle the issue has to be fixed. So I figured it shouldn’t be an issue let’s go ahead and get it. I should’ve saw the writing on the wall and run as far as I could. Because since then it’s been a complete and utter nightmare. I bought it with 6k miles and at 32k miles it needed a brand new engine. Again at 32k miles!!! But I was explained to it was under manufacture warranty so I I thought to myself no problem it’s covered and after it’s fixed I shouldn’t have an issue. Boy was I wrong literally the very next day after a brand new engine repair it breaks down! At the point I made the decision to retain legal representation because am I little ole consumer going against a large car manufacturer in hopes that they would buy the vehicle back because clearly I was a sold a lemon. Then after that for the next 6 months I would continually have to bring the car back in because it would randomly break down. at home, in the middle of the road and would put me right in danger where I was having cars passing me dangerously close. After all that they did not buy the car back. Eventually it seemed to be driving fine. And I thought everything was behind me and I have a vehicle that actually works. Again boy was I wrong. My car starts to overheat again and I think to myself no worries it’s under warranty they’ll take care of me. I take right in and again they tell me that it needs a second engine at 57k miles! I know this seems like a fictional story but I promise you it’s non fiction. Then after telling me that it needs a second engine they said they’ll cover half the cost of a second engine replacement. You’ve got to be kidding me two engine replacements in a car that has less 60k miles is absurd and you’re only willing to cover half! What a joke! This is just a bad dream I can’t wake up from. So after fighting for two months for them to do the right thing and replace it they do. I get the car back today after a second engine replacement and guess what? You guessed it! It breaks down! In the last 15 months of me owning the car I’ve only had it only maybe 3 months. You guys need to make things right. Enough is enough. Please take this car back. Do the right thing please! I can no longer do this it’s just too much!

I’m done sending private messages it doesn’t help! I’ve also reached out multiples times to my case manager about getting reimbursed for the $3k dollars in rentals I’ve paid for and I can’t even get an email back. Make it right! My case number is 96368946. Reach out to them they’ll have all the information you need. I picked up my vehicle yesterday 7/6 from bill luke Chrysler Dodge jeep ram it broke down 4 hours later. Please have Stellantis considering buying back the vehicle after this recent issue. I just want to be done please help!

@zajohnso121 Hello Zach! For our team to assist we ask that you send a private message our way with your VIN as well as the date of your most recent dealer appointment. Thank you and hope to hear from you shortly. ^HC

@Dodge @StellantisNA @Dodge @StellantisNA I need someone at Dodge/Stellantis to explain how this is acceptable customer treatment. I purchased a 2024 Dodge Hornet R/T and before 60,000 miles it has now required TWO engine replacements. The first engine failed and was replaced. I spent months without my vehicle while that repair was completed. Less than a year later, the vehicle suffered another catastrophic engine failure. The current dealership’s diagnosis found coolant loss, a blown head gasket, coolant in cylinder #1, and the need for another engine replacement. The alleged cause is a loose aftermarket clamp on a heater hose at the back of the engine. Here’s my question: If the failure is allegedly related to aftermarket clamps, who installed them? I certainly didn’t. The vehicle had already undergone a complete engine replacement. The body shop involved in a separate accident repair had no reason to touch those components. That leaves prior repair work as a serious question that deserves investigation. Despite this vehicle already needing one engine replacement and now needing a second engine replacement before 60,000 miles, Stellantis has only offered to cover 50% of the repair cost. I also purchased an extended warranty, yet I still have no written explanation showing why this repair isn’t being fully covered. I’ve spent months without my vehicle, lost income because I rely on my vehicle for work, paid for rental vehicles, and have spent countless hours dealing with this situation. At what point does Dodge stand behind its product and its customer? No customer should be facing a second engine replacement before 60,000 miles and be asked to pay thousands of dollars out of pocket. Case #96368946 I’m simply asking for a fair review and accountability.

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@Dodge @StellantisNA I’m beyond frustrated. My 2024 Dodge Hornet R/T with under 60,000 miles already required one engine replacement and now may need another. After months without my vehicle, repeated breakdowns, and countless dealership visits, I’m being told Stellantis may only cover 50% of the repair. How is a customer supposed to have confidence in a vehicle that may need two engines before 60,000 miles? If this falls under the powertrain warranty, why isn’t it being fully covered? Case #96368946

@Dodge I’ve sent my VIN and followed up via DM. Please confirm receipt and ensure this is escalated appropriately.

@zajohnso12 Hi Zach, We regret to learn about your vehicle experience. We would like to help. Please send us a private message with your VIN. ^BC

@Dodge I need urgent help. My 2024 Hornet R/T was in the shop 4 months for an engine replacement. I got it back on July 8 — it broke down again within 24 hours on July 9. I drive for work and am losing income. Can someone help escalate this?

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