Dodge

@zajohnso121 For our team to look into your case and offer additional support it is essential that you send a private message our way so we can discuss your concerns while maintaining your privacy. Thank you. ^HC

I’m done sending private messages it doesn’t help! I’ve also reached out multiples times to my case manager about getting reimbursed for the $3k dollars in rentals I’ve paid for and I can’t even get an email back. Make it right! My case number is 96368946. Reach out to them they’ll have all the information you need. I picked up my vehicle yesterday 7/6 from bill luke Chrysler Dodge jeep ram it broke down 4 hours later. Please have Stellantis considering buying back the vehicle after this recent issue. I just want to be done please help!

@Dodge @StellantisNA so let’s have a story time here so in oct 2024 I bought a Dodge Hornet. I bought it as a buyback after doing some research I realized that a buyback is when there is an issue and the dealership buys the car back but in order to resale the vehicle the issue has to be fixed. So I figured it shouldn’t be an issue let’s go ahead and get it. I should’ve saw the writing on the wall and run as far as I could. Because since then it’s been a complete and utter nightmare. I bought it with 6k miles and at 32k miles it needed a brand new engine. Again at 32k miles!!! But I was explained to it was under manufacture warranty so I I thought to myself no problem it’s covered and after it’s fixed I shouldn’t have an issue. Boy was I wrong literally the very next day after a brand new engine repair it breaks down! At the point I made the decision to retain legal representation because am I little ole consumer going against a large car manufacturer in hopes that they would buy the vehicle back because clearly I was a sold a lemon. Then after that for the next 6 months I would continually have to bring the car back in because it would randomly break down. at home, in the middle of the road and would put me right in danger where I was having cars passing me dangerously close. After all that they did not buy the car back. Eventually it seemed to be driving fine. And I thought everything was behind me and I have a vehicle that actually works. Again boy was I wrong. My car starts to overheat again and I think to myself no worries it’s under warranty they’ll take care of me. I take right in and again they tell me that it needs a second engine at 57k miles! I know this seems like a fictional story but I promise you it’s non fiction. Then after telling me that it needs a second engine they said they’ll cover half the cost of a second engine replacement. You’ve got to be kidding me two engine replacements in a car that has less 60k miles is absurd and you’re only willing to cover half! What a joke! This is just a bad dream I can’t wake up from. So after fighting for two months for them to do the right thing and replace it they do. I get the car back today after a second engine replacement and guess what? You guessed it! It breaks down! In the last 15 months of me owning the car I’ve only had it only maybe 3 months. You guys need to make things right. Enough is enough. Please take this car back. Do the right thing please! I can no longer do this it’s just too much!

@yoo_watch_this Hello! Our team would like to learn more about your electrical concerns to better support you and help troubleshoot. We ask that you send a private message our way with your vehicle's model year and mileage to get started. ^HC

Update: THIS IS A TERRIBLE CAR. Do better @Dodge!!!

@PastorHog We would like to see what we can do to support you in combination with your dealership. Please send a private message with your VIN for our team to review. ^HC

@Dodge why cant you supply the dealerships with parts they need for warranty repairs? Got a $100k truck, 2,250 miles, blown ac line and the dealer cant fix it because they dont have the part. Not very nice on days like today which temps are 100 degrees and over. Wtf @Dodge ?

@Square1Stock We're sorry to hear this has been your impression of our team. Know if you have specific questions or concerns regarding your vehicle our team is available via private message. We encourage you to reach out! ^HC

@GeorgeRoush @Dodge @Dodge Anything to say for allowing your service departments and online customer support to be this bad and seemingly careless? Why do your service departments feel so righteous in doing whatever they want. Why do they behave as if they are invincible?

Hey @Dodge, I did in fact try this route. I really did.

@jodyknowz We would appreciate the opportunity to look over your customer care case. If interested, then please send a private message our way with your case number, this way we can better address your concerns. ^HC

Yeah so I had a problem fueling my 2020 dodge ram 1500. The nyle maxwell in austin tx off 620 dealership recommended i replace the entire fuel tank, fuel pump and filler neck assembly, which ofc wasnt covered by warranty because it was apparently a purge valve issue. Whatever, I paid it. 2 weeks later, my check engine light comes on. This has never happened before. I take it back to them. They charge me for a diagnostic. They swear up and down this has nothing. To do with their work. I ask for the part number. Its the fuel tank pressure sensor. They want me to pay another $800. I opened a case with Stellantis. They say theres nothing they can do. Considering this is a known problem with that model im appalled at the service I received.

@GeorgeRoush We apologize to hear that this has been the circumstance you have endured, George. We can understand your frustration and hesitancy to reach out. If you ever change your mind, please just let us know. Take care. ^GC

Every time you post about an issue with your vehicle, Dodge replies to your tweet with this statement, pretending to want to help. I took them up on the offer on my 2025 Charger Daytona EV. Here's what happens next: 1. You DM them, they respond two days later with a case manager 2. The case manager sends an email, no details provided, wants to schedule a call. 3. You pick up the phone when they call a week after your post, it's a guy in a call center named Gurdeep and he's a "customer support engineer" 4. Gurdeep, or whatever his name is, calls your dealership in broken English, is told to F-off by the service department. He then calls you and tells you there's nothing he can do. 5. Your dealership tells you to take your car somewhere else if you're going to whine to Dodge every time you need something fixed. Dodge/Stellantis don't actually want to improve customer experience, they just want you to think they do. Luckily, my Charger isn't my only Dodge. I have a Viper as well. If I have a problem with my Viper, here's how it gets fixed: 1. I post a picture of the problem in the Viper Club 2. Bill, retired from Team Viper, texts me and says "hey, I'm actually the one who designed & built that assembly. Let me show you how to fix it on my viper" 3. Bill sends a video of how to fix it 4. I fix it on my car 5. I send Bill $40 on PayPal as a "thank you". Bill refers me to the retired senior engineers from the Viper program to see about modifications I can make to improve reliability in my Viper past 250,000 miles.

@b_lowery5150 We would like to look into this further! Please send a private message our way with your VIN as well as the date of your most recent dealer appointment for our team to review. ^HC

@Dodge @GeorgeRoush My 2026 Laramie that’s had 2 recalls so far smells like electrical burn while I’m driving it lol. 89k truck and it’s been one thing after another

@GeorgeRoush We regret to hear that the service you've received from our team has been unfavorable. This experience is not the impression we'd like to leave for our customers. Please send us a DM with a summary of your concerns. We would truly like to provide you with a better experience. ^GC

@Dodge Yes and I've already opened multiple cases with you. Your "advisors" call the dealership, then tell me there's nothing you can do.

@Eviltrkeyslice Hello. We regret to hear this has been your experience. If you would like to discuss this matter further, please private message us. Thank you. ^GC

@GeorgeRoush @RagingFeralHog @Dodge EVs are claimed to be reliable, but they aren’t. Especially in a brand known for electrical issues.

@RancherMO DM us with the above details and your 17-character VIN. We can gladly check into this for answers related. ^CT

@Dodge what did you to the Ram software after update? My Android Auto now doesn't work unless it is plugged into the USB. So many problems with every update. Your quality control is NON-EXISTENT! GET IT TOGETHER OR GIVE ME A FULL REFUND. What a sad fall Ram has taken.

@GrittyLine We would like to learn more about your concerns! Please bring us up to speed via PM so we can start a conversation. ^HC

@Dodge idk what yall got going on but maybe uconnect isn’t the way no more im tired of it not wanting to connect and when it does it wont stay connected it mad irky yo i just want my music 😑😑

@The2ndA Hello! If you decide to schedule an appointment with your dealership for this concern, please send us a direct message for additional support. ^YA

@Dodge @RamTrucks Why the hell did the visor on my 2023 Ram 1500 just fall into my lap while driving? After googling, i found this happens so often that Amazon has many repair kits to fix the issue. It is covered under my extended warranty, but not paying deductible for this.

@LifeonStiltz Hi! This is truly regretful to hear as this is not the experience we'd want for our customers to have. We do see that an agent has contacted you today to look into this for you. They will be able to help you get in touch with the best point of contact to have this resolved. ^GC

@dodge @dodgecares I have spoken to level 1 And level 2 care and I’ve been told that no supervisor can be contacted and that there is no direct number to speak to my case managers supervisor and they can’t tell me If he has a supervisor or what that person is

@zajohnso121 Hello again, Zach! If you would like to discuss your vehicle concerns and customer care case further, then we ask that you send a follow up private message to our team. We're here to listen! ^HC

@Dodge @StellantisNA @Dodge @StellantisNA I need someone at Dodge/Stellantis to explain how this is acceptable customer treatment. I purchased a 2024 Dodge Hornet R/T and before 60,000 miles it has now required TWO engine replacements. The first engine failed and was replaced. I spent months without my vehicle while that repair was completed. Less than a year later, the vehicle suffered another catastrophic engine failure. The current dealership’s diagnosis found coolant loss, a blown head gasket, coolant in cylinder #1, and the need for another engine replacement. The alleged cause is a loose aftermarket clamp on a heater hose at the back of the engine. Here’s my question: If the failure is allegedly related to aftermarket clamps, who installed them? I certainly didn’t. The vehicle had already undergone a complete engine replacement. The body shop involved in a separate accident repair had no reason to touch those components. That leaves prior repair work as a serious question that deserves investigation. Despite this vehicle already needing one engine replacement and now needing a second engine replacement before 60,000 miles, Stellantis has only offered to cover 50% of the repair cost. I also purchased an extended warranty, yet I still have no written explanation showing why this repair isn’t being fully covered. I’ve spent months without my vehicle, lost income because I rely on my vehicle for work, paid for rental vehicles, and have spent countless hours dealing with this situation. At what point does Dodge stand behind its product and its customer? No customer should be facing a second engine replacement before 60,000 miles and be asked to pay thousands of dollars out of pocket. Case #96368946 I’m simply asking for a fair review and accountability.

@zajohnso12 Hi there, Zach! If you would like to discuss your customer care case further with our team via social, then we ask that you send a follow up our way via private message. Thank you! ^HC

@Dodge @StellantisNA I’m beyond frustrated. My 2024 Dodge Hornet R/T with under 60,000 miles already required one engine replacement and now may need another. After months without my vehicle, repeated breakdowns, and countless dealership visits, I’m being told Stellantis may only cover 50% of the repair. How is a customer supposed to have confidence in a vehicle that may need two engines before 60,000 miles? If this falls under the powertrain warranty, why isn’t it being fully covered? Case #96368946

@turdfurguson828 If you would like us to sign you up for email updates on the recall, please send us a direct message with the last eight characters of the VIN and your email address. ^YA

@Dodge I have had it checked and yes I am but I was told you guys have not fixed it yet which is crazy

It’s unbelievable that @Dodge ram will not fix the recall on their trucks. I spent 80 k on this truck

JUST IN: The 11th edition of @MotorTrend Presents Roadkill Nights Powered by @Dodge will return to Woodward Avenue in Metro Detroit on Saturday, August 8, 2026. Stay tuned for more details.

@SuperN_E_S Hi Nicholas, feel free to send our team a detailed DM so we can take a further look into this for you. ^DM

@Dodge @dodge_canada this is not how taillights should function. This is how they should: 1) Brakes and turn signals should be separate lamps, 2) Turn signals are amber, not red. Please fix this important safety feature and confirm once completed. Thank you.