Zip USA

@Tylerjprater1J We’re sorry to hear about your experience. Please DM us your name, email address, and additional details so our team can assist you. Thanks 💜

@zip_usa they’re a fraud don’t use them they refuse to give me back the double charged payment I hope stuff like this gets took to court so millions can see the fraud they commit…

@QueenUberDriver We’re sorry to hear about your experience. Please DM us your name, email address, and additional details so our team can assist you. Thanks 💜

@zip_usa why is it impossible to get intelligent help?

@koleebrayy Thank you for your review. Please reach out to us with the details of your concern at us-appreviews@care.zip.co (mailto:us-appreviews@care.zip.co) so that we can investigate. We look forward to resolving this.

@zip_usa I called last night and they said my account was fine what’s going on??

@PheelieJohnson We understand how frustrating this must be, and we want you to know we’ve reported the issue. Our team is working hard to resolve it. If it’s not sorted within 48 hours, please reach out again. We truly apologize for the disruption.

@zip_usa I hope yall not hitting people with a late fee because YALL server is down. Times already rough out here have a heart

@brandonesmith Thanks for your patience while we get this sorted. Our team is aware of the issue and is working to resolve it as quickly as possible. Please try again in 48 hours, and reach out if the issue continues. We're here for any updates you may need.

@zip_usa @zip_usa Imagine trying to take care of an expensive car repair, the shops waiting on u & u can’t even take care of it because youve been planning ALL WEEK to pay in store (via zip) for a pre-approved amount & ZIPS f*cking service is suddenly down. U guys r KILLING me rn 😡

Virgo suns rise up Loans through Zip are originated by WebBank. Zip can only be used for US purchases. Certain merchant, product, goods, and service restrictions apply.

@XVenomReignX Thank you for your patience. Our internal team is working hard to get this resolved. If things aren’t back to normal after 48 hours, feel free to reach back out so we can ensure you're taken care of. We sincerely apologize for the inconvenience and appreciate your understanding.

@zip_usa id like an update

@martiplatt3 Thanks for your patience while we get this sorted. Our team is aware of the issue and is working to resolve it as quickly as possible. Please try again in 48 hours, and reach out if the issue continues. We're here for any updates you may need.

@zip_usa Can you please make a statement on what's going on?

@NICKIRAPGENlUS Thank you for your review. We're sorry to hear that your experience using Zip has not met your expectations. If there is anything specific we can help with, please let us know at us-appreviews@care.zip.co (mailto:us-appreviews@care.zip.co). We would be more than happy to addre...

not my back ordered iphone finally trying to process and i can’t even update my card cause yall raggedy @zip_usa

@dragonfire1024 Hello, we are aware that payments could not be processed.

@zip_usa I am unable to access the app or your web page.

@Rgeorge2890 Thanks for your patience while we get this sorted. Our team is aware of the issue and is working to resolve it as quickly as possible. Please try again in 48 hours, and reach out if the issue continues. We're here for any updates you may need.

@zip_usa do you know what's wrong with the server??

@XVenomReignX Thank you for your patience. Our internal team is working hard to get this resolved. If things aren’t back to normal after 48 hours, feel free to reach back out so we can ensure you're taken care of. We sincerely apologize for the inconvenience and appreciate your understanding.

@zip_usa Is zip currently down due to AWS on the East Coast being down. Id this related at all?

@dragonfire1024 Thanks for your patience while we get this sorted. Our team is aware of the issue and is working to resolve it as quickly as possible. Please try again in 48 hours, and reach out if the issue continues. We're here for any updates you may need.

@Lustrousvibez_ Thank you for your patience. Our internal team is working hard to get this resolved. If things aren’t back to normal after 48 hours, feel free to reach back out so we can ensure you're taken care of. We sincerely apologize for the inconvenience and appreciate your understanding.

@zip_usa Ur app won’t load. I need to buy silly anime figures.

@WhatsTheT We’d be happy to assist you further! Please feel free to reach out to us at us-appreviews@care.zip.co, and we look forward to helping you.

@zip_usa hello I have a payment that’s due but unable to pay because the app is down. I don’t want to be penalized for that. Help.

@MzTophErica Thank you for your patience. Our internal team is working hard to get this resolved. If things aren’t back to normal after 48 hours, feel free to reach back out so we can ensure you're taken care of. We sincerely apologize for the inconvenience and appreciate your understanding.

@zip_usa Any idea when the service will restore?

@Alex_Str8_Davis Thank you for your review. Please reach out to us with the details of your concern at us-appreviews@care.zip.co (mailto:us-appreviews@care.zip.co) so that we can investigate. We look forward to resolving this.

@zip_usa How do I get my money back for a purchase that is stuck on a loading screen and doesn't finalize, yet Zip still charges me? Also it didn't create a transaction in the Zip app either. Please help!

@sis_sis34 Thank you for your review. We're sorry to hear that your experience using Zip has not met your expectations. If there is anything specific we can help with, please let us know at us-appreviews@care.zip.co (mailto:us-appreviews@care.zip.co). We would be more than happy to addre...

@zip_usa I sent an email last evening a when I call to speak to customer service about it, they claim they didn’t receive it and will escalate to Supervisor to contact me back. I’ve been waiting on a reply since two weeks going on three. I’m an excellent customer and should not be lied to

@gurlwhowants2dj Hi gurlwhowants2dj​, Thank you for reaching out to Zip. We are more than happy to help answer any questions you may have. When you have a moment, would you be able to provide the full name, email address, and phone number associated with your account? Thank you, we look fo...

@zip_usa what do I do if a card on file was compromised and will not be getting a new card until a week later?

@m_randle86 Hi Моник​, Thank you for reaching out to Zip. We are more than happy to help answer any questions you may have. When you have a moment, would you be able to provide the full name, email address, and phone number associated with your account? Thank you, we look forward to he...

@zip_usa @zip_usa refunded money to an order that was from September 2024, the card they sent it to is not linked to my bank or active. And they refuse to assist me, because they claim it was sent to the card I had on file. It was their mistake & cant take accountability.

@MrSmiles19 @petsupermarkets Thank you for your review. Please reach out to us with the details of your concern at us-appreviews@care.zip.co (mailto:us-appreviews@care.zip.co) so that we can investigate. We look forward to resolving this.

@petsupermarkets Once again trying to purchase dog food using @zip_usa and it charged my wife’s account twice. Y’all need to find another company to handle your business. It happens every time. And we get the same BS response from them