ACHelpTeam

@RAMGolfSociety Thanks for your response. We can see that our website has not been updated to reflect the change in process, we'll get this resolved ASAP. The overall cost to you is not any higher, its only the process of arranging the tax that has changed. Thanks again for raising this 🙏

@ACHelpTeam I’ve had an email from you today confirming that I am wrong in expecting you to pay the road tax which is in complete disagreement with what your website says hence I’ve decided to highlight on here. Very disappointed as the response, your reference 597465

@ArnoldClark are miss-selling used cars. Their website clearly states that “When you buy a second-hand car, we will tax it for you … The cost of this is included in the overall price of the car” but then make you pay yourself before they hand the car over. #overcharged

@Alisdair14 Hi Alisdair, you are still welcome to send us a DM and we will be happy to help you. Thanks.

@ACHelpTeam I would if I could ever get through to anyone. Shambles

Why why why did I buy a motor from Arnold Clark Fucking IDIOT

@Smigger90 Hi Dan, Apologies! Thanks for reaching out. Could you send us a bit more information, via DM? We’d need a brief background about your complaint, your car registration number, and your contact details so we can look into this for you. Arnold Clark Team

@ACHelpTeam I don’t have any messages

@ArnoldClark would it be possible for any communication regarding an undeclared accident damaged vehicle and the misrepresentation of sale?

@Salmorrow2012 Apologies, Ami. Feel free to message our help account so we can investigate this further. The details we would require are your registration, contact details and branch involved. Speak soon. Thank you.

@ArnoldClark Sorry it doesn’t allow me to message you. Basically I bought a new car in Feb 25. Within 3 months there was an issue. Car has been in 5 times to get fixed and issue still not resolved. As this occurred within first 6 months, consumer act (2015) applies and (1/2)

Don’t ever use @ArnoldClark to purchase a new car. They breach Consumer Rights Act (2015) and would rather cover their own skin and claim warranty than comply with the above act. If anyone else has similar experience please DM me, I’m looking to take this public as it’s wrong.

@chlocatherinee Hi Chloe, thanks for letting us know about this. We're here to help. Could you please send us a DM with your contact details and registration so we can look into this? You can also contact Customer Services at 0141 648 1088 or customerservice@arnoldclark.com. Thanks.

@ACHelpTeam car has a fault with parking break system/electrical fault. Still under warranty but cannot get a hold of anyone at all to help. If I do get someone just get passed to another line.

@LibbyLarkins This is worrying to hear, Libby. Please send us a DM with more information regarding this. We'd like to see what we can do to help! Thank you.

@ACHelpTeam Hamilton Rd Peugot have had my car for 2 weeks. They're not giving me updates on my car. Linwood BYD who sold me the car less than 6 months ago who are c9vering the diagnostics are not responding. Can you help me?

@nwiggins02 Hi Nic, Thanks for your query. Yes, we do offer this to our own employees. You'll find more information here - shorturl.at/HjZtX. Thanks.

@ACHelpTeam just wondering do you offer your own employees a salary sacrifice car scheme or is it just for other companies?

@jennalouise1708 We're sorry to hear this, Jenna. Please send us a DM with your vehicle registration and contact details. We'll look into this. Thanks.

@ACHelpTeam raised a complaint via your customer service email. Heard nothing back it was sent on the 24th of feb? Any help?

@RAMGolfSociety This is concerning to hear. We're sorry you have not been contacted yet, we understand the frustration. Please send us a DM with a full account of what has happened along with your full name, registration, contact details and branch involved so we look into this for you. Thanks.

@ACHelpTeam if I have emailed the customerservice@armoldclark.com email address on 2nd March, how long can I expect before I receive a reply? So far I have not even had an acknowledgement.

@celticcfc69 This isn't what we like to hear, Ross. We understand how worrying this must be. Please send us a DM with your registration, contact details and the branch involved so we can investigate this. We hope we can help you. Thanks.

@Lucie37DS This is worrying to hear, Lucie. We understand how frustrating this must be. Feel free to send us a DM with your registration, contact details and branch involved so we can investigate this. Thank you.

@ArnoldClark I took my car in for MOT and service with work done totalling just under £500. When I drove my car away the battery light came on the dash. I took my car back and was told it would be £107 investigation fee. This is extortion. Fix your mistakes.

@MAD_1962 Oh no! Thanks for letting us know. We're sorry this let to some disappointment. We have spoken to the team to make sure these are fixed. We do hope you find your perfect car soon!

@ArnoldClark you got me so excited with this car I almost reserved it. Then I happened to click on another MG Urban and it looked ugly, so I zoomed in on this one only to find it shows an iM5 not an Urban. Of course, when I looked at iM5s they’re about twice the price! Gutted!

@tomi_ham We're sorry to hear this, Tommy. Yes, you can contact our Customer Service team on 01416481088 or by email at customerservice@arnoldclark.com. You are still welcome to DM us with more information also. Thanks again.

@ACHelpTeam Can you send me details of the complaints dept?

Thanks @ArnoldClark 2 weeks after a recall service my car is broke and you are not open today. I had to abandon my car. Please get me an appointment asap to fix it. Called South Street glasgow and they offered no advice, well done. Again. @PeugeotUK #arnoldclark #peugeot

@johnew7 We can understand the disappointment this will cause, John. Please send us a DM with your full name, contact details and the branch ordered form so we can obtain an update for you. Thank you.

@ArnoldClark do you have a problem with the supply of White Jaecoo7s in Scotland as I ordered one 5 months ago and I can't get any answer from your dealership on when I will get it?

@Rockstarscars Hi, we have spoken to the team who will contact you today. Thanks again for your patience.

@ACHelpTeam have emailed again

All the way from the French Riviera to our Glasgow South Street Motorstore, this 1948 Bentley 4.3 Mark VI Sedanca Coupé has seen it all. It was once owned by Prince Rainier of Monaco and Grace Kelly. #ThrowbackThursday

@celticjam83 Hi again, we have checked and the DM hasn't gone through, regrettably this could be settings from your account. In any case, please send us a DM with your full name, registration and contact details. We would really like to see what we can do to help. Thanks again.

(1) If anyone is ever considering buying a car from @ArnoldClark I'd seriously advise against it. Bought a Range Rover in july and a few weeks ago the breaks failed on it when my wife was on the school run

@celticjam83 This is extremely concerning. We understand the worry this must have caused. We've send you a DM asking for more information on this. We really hope we can help you and your family. Thank you.