ACHelpTeam

@mynome114 Hello, Thanks for reaching out, and sorry this happened. Due to GDPR, I can’t escalate this. Could you please ask your wife to contact our Customer Services team on 01416 481 088 or customerservice@arnoldclark.com. Arnold Clark Team

@ArnoldClark My wife just bought a BYD Dolphin Surf.The sales guy spoke about it and told us that as I already had a EV,with a home charger - Volvo - Pod Point,charging was easy and available. Now we have it and it certainly isn’t easy. Not only isn’t it compatible,most providers

@scottypoo71 This is worrying to hear, Scott. We understand how frustrating this must be. Please send us a DM with your contact details and the branch involved so we can look into this further. We look forward to hearing from you. Thanks.

@ACHelpTeam obviously the whole team must be busy as I have been waiting for a month now for someone to contact me about a car I was buying and a previous car that had let's say an issue when I went to trade it in for the car I was looking at

@AsifAjmal Hi Asif, this is concerning to hear. If you purchased the car from us, please send us a DM and we will be happy to investigate. We hope all is well and resolved soon. Thank you.

@evanshalshawuk @JaecooUK @rrg_group @ArnoldClark just a query do you provide a "new" car in this condition and paperwork saying 9 miles and comes with 70+, then being told that is just an arbitrary number? This is a new jaecoo j7

@RFCJRFC Hello, thanks for reaching out. I'm sorry there has been a delay with your car. Could you send us a DM with some more info? We can look into this for you. Thanks, Arnold Clark Team

What an absolute joke of a company @ArnoldClark are. Done a deal for a new car 3 weeks ago and still waiting for it. Messed about left right and centre. “We make car buying easy” do you fuck!

@SportingNest Hi, We’re sorry to hear about your experience. We appreciate you taking the time to share your feedback, which has been passed to the Northwich branch management team for review. If we can be of any further assistance, please reach out. Thanks.

Oh, Arnold Clark. I drove to Northwich to order my new Motability car, called them 5 mins before arriving, and spoke to Mrs Grump on the phone. Twice. "Motability guy not in today, come back tomorrow". Why not train more than one in Motability? £17,000 sale lost. @ACHelpTeam

@Zofath_MUFC187 Hi there, sorry to hear you're having problems. We understand how frustrating this must be. Please send us a DM with your registration, contact details. You can also contact our Customer Service team directly on 01416481088 or by email at customerservice@arnoldclark.com. Thanks.

@UKVolkswagen @ArnoldClark @VWFSuk Still no resolution on my Golf R since 9 March. JCT600 confirmed body flexing + structural defects, yet Arnold Clark Rutherglen are ghosting me. VW UK pushing things to 28 April while I’m paying for a car I can’t use. CaseRET‑1313357 ref06681570

@Carsofglasgow1 Thanks for choosing Arnold Clark charge. If you would like to discuss your experience please send us a private message and look into this for you. Thank you.

I used the Arnold Clark chargers at Sighthill, Edinburgh today. Started off at 56% (147 miles), 10 mins & £5.05 later I have added 28 miles which is now showing 66% (175 miles of range). 🚘🔋 Worth noting that the charging speed didn’t go above 59kW.

@grandadknows Hi Andrew, glad that you got this sorted. Thank you for your feedback. Enjoy your weekend.

I thank you, for the advice. We have spoken to James Wray at Arnold Clark Jaecoo Aberdeen. An exceptionally helpful and friendly person. The guy is an absolute credit to the brand. I believe we have found a way to deal with this situation. We are really looking forward to the new car. Hope it’s not too long now. Thanks again Andrew.

@MotabilityOps Good afternoon. My wife, and I ordered a Jaecoo 7 Deluxe from Arnold Clark Aberdeen with an upfront cost of £2499.00. (ARN:97221523). We just received the letter from Motability confirming this. We have been a loyal customer for over twenty years. Having been looking at the Motability Jaecoo 7, we now notice that the Jaecoo 7 AWD LUXURY is now £1499.00 and the Jaecoo 7 Deluxe at £999.00 up front. We would like to know why our own order, as it is not yet fulfilled, has not been reduced to the £999.00 deposit? Also, if the Jaecoo 7 AWD Luxury is £1499.00 deposit, we would have preferred that. Either way, we would be grateful for any clarification of the actual price to be paid. Please advise if a cancellation would be required to rectify the issue? Most Sincerely Andrew & Glenys Whaley-Coates AB42 5AB

@SarahSeddo2363 Apologies Sarah, you can try sending us a DM to this account. Or you are welcome to contact Customer Services directly if you prefer. Thanks.

@ArnoldClark No way to DM, X glitch probably. Not posting pers info here. Branch is Liverpool MG, absolute cretins in there. Most unhelpful branch on earths face.

@ArnoldClark Repeated MG faults, starter fails again, no fix till Aug. New job Monday — courtesy car now?"

@LowdonA Hi Alan, thanks for this information. Ideally, it may not be best to have your private information shared publicly, just to be safe. We can still discuss this with you if you send us a DM with a full outline of what happened. We can then speak to the branches involved. Thanks.

Hey @ArnoldClark I’m having a pįsș poor experience with one of your branches in Dundee, care to speak to me privately, or will I just air it on the public domain?

@samanthaboyd_x Hi Samantha, we'd like to help. Please feel free to send us a DM or you can contact our Customer Services team on: 01416481088 or customerservice@arnoldclark.com. Thanks, Arnold Clark Team

Arnold Clark has to be some of the worst customer service experience I’ve dealt with. Brand new 26 plate car with a fault and I’ve not to worry cause they’ve offered me a courtesy car 🙂🙂🙂

@enjay_see Hi there, we're sorry, but we need authorisation from your father to speak to you about the vehicle. Your father can email the team at customerservice@arnoldclark.com as well, if that would be easier for him and give authorisation. I hope this helps/

@ACHelpTeam Called “customer service” apparently it was finance department who refused to speak to me as car is my disabled fathers, but he can call apparently, which would be helpful if he wasn’t a dementia/Alzheimer’s sufferer. Did not offer to forward call or help🤷🏻‍♀️

@ArnoldClark is it standard practice for a car to be recovered to dealership, to sit for 4 weeks without being looked at, family member makes the decision to go in person to dealership, magically car is ready for collection next day?

@BrianBengal Hi Brian, yes, but what branch was this so we can feed this back? Thank you.

@ACHelpTeam "Does look quite large" might be the understatement of 2026 😂 I ordered it from Arnold Clark motor group.

😮😮😮🤪

@AMTD56 This is worrying to hear, Anne. Please ask your daughter to contact our Customer Service team on 01416481088 or by email at customerservice@arnoldclark.com so we can investigate this. Thank you.

@ArnoldClark My daughter put her car in for service & MOT. Problem with the wet belt but not told the issue may be covered by manufacturer. Quoted £711 to replace faulty rear seatbelt, £500+ for part, £200 labour. She bought part herself for £112. Took 10 mins to fit. Rip off!

@BrianBengal Hi Brian, thanks for getting in touch. That packaging does look quite large for the part. Can you send us a DM of where you ordered this from? We'd like to feed this back to the team. Thank you.

@AwTroon @ArnoldClark really need to think their policies on this. 😮😳

@YouAreSh_t This is worrying. We understand how frustrating this must be. Please send us a DM with your registration and contact details so we can look into this. You can also contact our Customer Service team directly on 01416481088 or by email at customerservice@arnoldclark.com. Thanks.

#Arnold #Clark #Citroen South Street, Glasgow. This garage took 13 weeks to do a 2 day repair. #unprofessional #poor #service #bad #management #disorganised #untrustworthy #customer #understaffed #mismanagement #backlog #long #waiting #time #expensive #over #priced #shameless

@Beji218888 This is worrying, Beji. We understand how frustrating this must be. Please send us a DM with your registration, contact details and branch involved. You can also contact our Customer Service team directly on 01416481088 or by email at customerservice@arnoldclark.com. Thanks.