AXA Health

@Atin03 Hi there, We are sorry you feel this way, GP referrals would be required for most claims with private medical insurance. If there is anything you would like us to look into for you, please DM us your membership number and we can see what we can do to help. Kind regards, Jess

@AXAHealth What a wasted service. To book a private appointment I need to have a GP referral. Seriously. It's a messed up company with pathetic service.

@marko20222 Hello Marko. We don't appear to have a message from you. Kind regards, Matt.

@AXAHealth Hi, I have messaged you

@AXAHealth quick question, I've had my cash benefit accepted because I had a few nights in an NHS hospital. How do you pay it? Is it bank transfer of do you automatically send a cheque?

@malteaserpacket Good morning, We are sorry you feel this way. If you could DM us your membership number we can look into this for you and see what we can do to help. Thanks, Jess

@AXAHealth pathetic scammers

@stormbringer196 Hello. We're sorry you feel this way. If you'd like us to look into anything for you, please send us a DM. Kind regards, Matt.

@instituteofcs @AXAHealth @PensionCorp you are totally shit ..u refused to pay out .and failed 3 times to refer me toba specialist instead referedvmevback to the nhs twice . then refused to pay when i self refered myself . u are shit

The ‘Customer Satisfaction Innovation Award’, presented by @PensionCorp, has been awarded to the team at @AXAHealth at this evening’s UK Customer Satisfaction Awards, congratulations! #UKCSA24 #customerservice #cx

@StephHendry Hello Steph. I'm very sorry to hear about this. Please send us a DM and I'd be happy to look into this for you. Kind regards, Matt.

@AXAHealth I’ve been waiting weeks for £960 in confirmed claim payments (plus £50 goodwill you agreed). I’ve spent 5+ hours on the phone and been told multiple times the claims are “paid” — they aren’t. Disgraceful

@jibble_jabber Hello, Sorry that you feel this way. If there's anyting you'd like us to look into for you, please send us a DM. Kind regards, Matt.

@AXAHealth NOT WORTH BUYING THIS IF YOU OLD AS THEY STATE EVERYTHING YOU NEED HELP WITH IS PRE-EXISTING!! BE VERY CAREFUL WITH BUYING THIS.. CHECK WHAT IS COVERED VERY CAREFULLY BEFORE PAYING…

@miwon Hello. Sorry to hear about the issues you've had. Please send us a DM and we'd be happy to look into this for you. Kind regards, Matt.

@AXAHealth could you please tell Elliott Haysom, that the team messed up. I do not do calls to discuss contracts, I asked for WRITTEN options - that is how my brain works in this context. Thank you. #accessibility

@MACrimeJustice Hi, We are sorry to hear this, if there is anything you would like us to look in to for you please send us a DM with your details. Kind regards, Jess.

@AXA @AXAHealth It’s ok there will be a complaint

Insurance feels more & more like a massive scam Someone in an old Toyota Yaris reversed into my Aston Martin DBS I tried to claim on the insurance Her insurance, not mine, because it was her fault. My car was stationary  Her repair bill: £50. MY repair bill: £5,000 And not ONLY did my trying to claim on HER insurance put MY insurance premium up… It put the premium up on all my other cars (7 cars) including business partners’ cars AND my business fleet of cars (total 15 cars)

AND for the next FIVE years. WTF For a car reversing into my PARKED car A  week later I stopped at a junction & some guy went into the back of my f*cking Aston Martin again Of course he was sorry Another 5 grand repair bill. So that's 10 grand for two claims I can't make Imagine if I’m ill and YOUR health insurance goes up, because I touched you I mean, that would be a scam, wouldn’t it? Have you ever tried to claim for anything? Almost impossible to get any money  And if you do, you end up paying MORE & your premium is higher that it was  Why is no one talking about this?

@PaulMiliotis Good morning, We are sorry you feel this way, we can see that you have sent us a DM and we have contacted you directly. Kind regards, Jess

@AXAHealth I’ve never dealt with a worse insurer than AXA Healthcare. Every claim = a 7-page form. Even follow-ups with the same doctor. Customer service is clueless, slow, and totally unhelpful. Feels designed to make you give up. Avoid AXA at all costs.

@Darrel_100 Hi, Darrel We will need your policy details to be able to look into this for you, please send us a DM with this information. Kind regards, Jess.

@AXAHealth I’m waiting on a email from your complaints team. Trying understand what medical advice AXA sort before constructing its cover policies which seem to be at conflict with the recommendations made by AXA registered consultants

@AXAHealth please can you explain how your policy for a child’s grommet insertion only covers follow up appointments for 6 months even if the consultant AXA recommended suggests a appointment is required after this date and AXA are refusing to cover this ?

@TheAvDip Hi there, Please give us a call on 01892 512345 so that we can direct you to the right department. Kind regards, Jess

@Austeiin Hi there, We are sorry you feel this way. If you would like to send us a DM with your membership details we can look into this for you. Kind regards, Jess

Dear @AXAHealth , Your customer service support is PATHETIC I dey come for una very soon….i will definitely share my horrible experience. Make I clean up my daughter fess

@Austeiin Hi there, It would seem that you have tagged a different sector of AXA, as AXA Health deals with Private Medical Insurance for UK residents. Kind regards, Jess.

On 1st November 2025, I was informed that my HMO plan covered 6 out of 8 vaccines for my baby (2 doses each), and that I needed to pay ₦72,000 out of pocket for the remaining 2 vaccines. Because of financial constraints, we agreed I would return in December with the money before the vaccines would be administered. Fast forward to December…… I arrived at the clinic with the agreed ₦72,000, only to be told—suddenly—that there was an “error” in what I was told in November. Apparently, my HMO plan didn’t cover 6 vaccines, but 5. Meaning I now had to pay an additional ₦39,000 for one more vaccine—or my daughter’s immunization would be left incomplete. Let that sink in…… In one afternoon, son of man had to cough out ₦111,000 (₦72,000 + ₦39,000) for just 3 vaccines, because of communication inconsistency that was not his fault. This isn’t just frustrating. It’s exhausting. It’s unfair. And it’s unacceptable. Dear @AXAHealth , this is exactly how you lose loyal clients….not through pricing, but through poor, unreliable communication that puts parents in impossible positions. No parent should have to choose between preparedness and surprise billing when it comes to their child’s health. You’ve lost me as a client.

@bethsherwood_ Hello Beth. We've looked but can't seem to find a message from you. Please can you resend it? Kind regards, Matt.

@AXAHealth please can you reply to the DM I have sent

@Temmi_T Hi, Temmi. We are sorry you have been left feeling this way. If you would like to send us a DM with your membership details, we can look into this for you. Kind regards, Sophie

Healthcare is a joke! Pay for private health care just to be sent back to nhs! I couldn’t care less where my mri is to be done but all @AXAHealth has just done is move me up the line compared to my gp and that’s not okay! So paying for private is just jumping the line basically🤔

@__FairyP Hi there, If you could please DM us with your membership details we will be able to advise of the correct process. Kind regards, Jess

@AXAHealth Hi. I don’t want to renew my health insurance, how do I go about cancelling it?

@KarenLl08461168 Hi, Karen. We are sorry you were not able to get through to us, if you would like to send us a DM with your membership details and the number you tried calling, we can look into this for you. Kind regards, Jess.

@AXAHealth why does your phone message say your office is closed and opening hours include Sat 9 to 5!!

@hillbilly_rock Hi, James We are sorry you feel this way. If you would like us to look into anything further for you, please send us a DM with your membership details. Kind regards, Jess

Avoid @AXAHealth at all costs. Absolutely despicable company who do not care for their clients or offer any medical assistance that “apparently” can be sourced via the NHS???? God forbid anyone gets a terminal illness and is with AXA Health.