Royal Bank

@lennyrfc Hi there Lennox😊 I hope you're having a lovely weekend so far despite this. Please could you pop us through a DM with your full name, sort code and post code and we can check this out further? ~ Nicole twitter.com/messages/compo…

@RBS_Help I can’t log in to my app - used the details I’ve always had but it doesn’t recognise it & it’s asking me to create a new account so what’s the issue?

@Emms_321 I understand Emma, Please see the following link for all the ways you can get in touch with our team so we can support you in a way that feels comfortable for you: rbs.co.uk/contact-us.html If I can help with anything else, please do get back in touch. - John

@RBS_Help Thanks but not happy sharing that info!

@RBS_Help cancelled my card on Sunday, it’s now Friday and I still have no replacement. How is this acceptable!?

@AnnieK751 Hi there 👋 I can appreciate you’ll want to get this sorted quickly. If you pop our business team a DM over at @RBSBusiness, one of the team will pick it up and get back in touch with you as soon as possible. - John

@RBS_Help how do I speak to a human about a card that has been sent to our previous organisation treasurer?

@BenRutter20 Thanks for your patience while we get back online this morning Ben, I've replied to your DM 😊 ~Rachel🌸

@RBS_Help hi I’ve sent you a message on here thanks

@d171692b Hi there👋 Send me a DM, if there's anything we can support you with! ~ Fionnuala

NatWest staff fraud youtu.be/5YVp8ip0F4Q?si… via @YouTube @NatWestGroup @NatWestBusiness

@d171692b Hi there👋 Is there something we can help support you with? ~ Fionnuala

NatWest staff fraud youtu.be/5YVp8ip0F4Q?si… via @YouTube @NatWestGroup @NatWestBusiness

@Toonfletch I have responded to your DM Neil, I hope you get this resolved soon. Thanks - Hannah

@RBS_Help Well that escalation went nowhere “it’s best you talk to the Bereavement team”…great I’ll go back and talk to the team who don’t know their own procedures… customer support no help

Well done to Royal Bank of Scotland Bereavement Team for messing up the handling of my family’s case and causing additional stress to us by not knowing or following their own processes @RBS_Help

@Toonfletch Thanks Neil, I have responded to your DM.😊 - Tony

@gooshy Hey Scott. Thanks for shouting this out! It looks like something may need further attention, so please join us in DM where we can grab some more info without worrying about the word count! - Rachel

@RBS_Help the certificate on your redirect site has a problem.

@siliconglen We are also available on Facebook and Instagram Craig.👍 - Tony

@RBS_Help Thanks and you need to move away from Twitter as your only social media platform as many people find the content toxic.

Dear @RBS_Help its not "gotten". And how do you say "no, she's dead" PERMANENT OPT OUT

@umar_m786 I have responded to your DM. _ Amy

@RBS_Help DM sent

@RBS_Help hi I'm trying to buy a lounge pass using dragonpass but my RBS transaction is not going through even though I've authorised it in the app. Can please look into it thanks

@siliconglen If you would like to leave feedback on this for our team to look into in the future, you can do so by following the link below to our online feedback form: rbs.co.uk/support-centre… thank you -Conor (2/2)

@RBS_Help And doesn't work on mobile either.

@siliconglen thank you Craig If you click on the unsubscribe button on the email in the screenshot above this will help to prevent these being sent out to you in the future (1/2)

@penandniblick We'll have a closer look for you when you send us the requested details by DM, Kenny. ~ Louise

@RBS_Help I will

@RBS_Help why did I receive an anti-fraud call requesting DOB YYYY, then DDMM, allowing AI voice fraud spoofing your number to get my data? (I know the legit txn youre calling about.) On purpose I entered DDMM wrongly and it didn't even divert or ask me to call. POOR & VERY WRONG

@smithdoodles Hey Patricia. We're sending our sincere condolences and are sorry for your loss. This sounds like a stressful situation and we'd like to see if we can help. Please pop us a DM so we can chat further without the word count! - Rachel

@RBS_Help Since my father's death on 30th November last year, the joint account he had with his wife has been frozen, because someone at the branch accidently (or incompetently) put his wife as 'third party', whatever that means! Neither was informed. How can this be fair?