Simplii Financial

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@RanjitManhas Hi. We didn't receive your direct message, but we are committed to resolving your complaint. Please visit our website to learn more about our process for resolving your complaint at simplii.com/en/legal.html and select "Our process for resolving your complaint" for details. ^Steven

@SimpliiFin dear Simplii, my account has been blocked by fraud team for unknown reasons since a week now. No notification no courtesy call explaining issue. Support teams not helpful. What shall I do? Ombudsman not reachable, mail not working. What kind of banking is this?

@mtnbikecanadian We’re glad you were able to resolve the issue, but we’re sorry for the inconvenience you experienced. For security reasons, we don’t offer verification codes by email at this time. We recommend to check with your telephone provider for more cost-effective SMS options. ^Steven

I appreciate the reply, but I ended up fixing it at my expense. I turned on my Canadian SIM card and paid almost $100 to receive one text message from you. If there’s a way I can add an email. Let me know otherwise the problem has been solved at a pretty significant expense. Thanks again for the reply.

@SimpliiFin I'm travelling abroad and trying to log into my app... and for some reason it's asking for 2FA but I don't have a phone plan here in South East Asia. There is no longer an email option, and the Push method doesn't seem to do anything. And the text/call options are not available to me while I'm travelling. I'm approaching a crisis where I need to access my accounts. Can someone please respond to the email I sent yesterday or DM me here? Basically, talk me through Push notifications that don't seem to do anything, or temporarily enable email to my work or personal email address. TIA! (Yes, my X name isn't in your system... it's a pseudonym. We can clear that up in a DM).

@KroniK_Crypt Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at simplii.com/en/legal.html and select "Our process for resolving your complaint" for more details. ^Monique

@SimpliiFin now it’s fucking 4am that youre running maintenance until? Fucking garbage

@valdeesurio Hi. We did not receive your DM, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our process for resolving your complaint at simplii.com/en/legal.html and select "Our process for resolving your complaint" for details. ^Monique

@SimpliiFin You are making it hard to talk to customer service rep. Before, customers can push 0 or hold, now impossible.

During the Canada Post service disruption, mail you normally receive from Simplii may be delayed. Learn about our digital banking services and continue making your payments on time by visiting our Online and Mobile Banking Tips page on Simplii.com.

@RanjitManhas If you need assistance, please contact us through a secure channel such as our 24/7 Telephone Banking team at 1-888-723-8881. Our offer to send us a direct message also stands if you'd like to exercise it. (2/2)^Monique

@RanjitManhas Hi, for your security and privacy, please delete your recent post containing your account numbers as soon as possible. Sharing personal banking information publicly can put your account at risk. (1/2)

@RanjitManhas Hi Ranjit, we are here to help. Please send us a DM so we may further review. ^Monique

@SimpliiFin ??

@KroniK_Crypt Hi there, thanks for reaching out. We apologize for any inconvenience caused. If you have any further questions or concerns you'd like addressed, please send us a DM so we may further review. Thank you for your patience. ^Monique

@valdeesurio Hi there, we apologize for any inconvenience caused. If you're still having troubles connecting with a representative, please send us a DM so we may provide further instruction. ^Monique

@valdeesurio (2/2) Even if the options presented don’t exactly match your current request or inquiry, selecting one will allow you to be connected directly to a representative who can assist further. ^Steven

@SimpliiFin I am locked out of my account and called customer service as instructed. Before I can talk to human, told to put 5-digit pin, which I forgot. Your service promptly hangs up on me. How can I talk to a human?

@valdeesurio (1/2) Hi there. Thank you for sharing your experience. If you are having trouble getting through, we recommend waiting for a moment at the step where you are asked for your card number. After a brief pause, the system will provide additional options.

@nikhilbenny91 Hi there, we're sorry to learn about your experience. Your opinion matters to us, and we appreciate your feedback. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

@SimpliiFin Extremely rude customer service agents. Zero support. Depositing cheque takes for ever. I'm thinking of closing my account. Always better to a bank account where there is a physical branch.

@toxicniraj We’re sorry for the difficulties you’re experiencing and understand your frustration. We’ve replied to your earlier post. Our phone team may be best equipped to help, and we apologize for the wait, but the offer to DM us still stands. ^Steven

"@SimpliiFinancl As a NEW customer I cannot register for online banking. Website keeps failing and customer service has 30+ min hold times. This is unacceptable! I need urgent help TODAY! #SimpliiFinancial #CIBC #PoorCustomerService @cibc @SimpliiFin

@toxicniraj Hi there. Thank you for sharing your experience. We sincerely apologize for the long wait time. While we recommend staying on the line with our phone team for account-related issues, you are welcome to send us a DM with more details about the errors you’re encountering. ^Steven

@SimpliiFin I opened a new account and received my debit card on March 7, 2026. I have been trying to register for online banking for hours but keep getting errors. I called customer service and was on hold for 30+ minutes with no answer. This is completely unacceptable

@Riderover50 Hi there, thanks for reaching out. We've received your DM and will continue the conversation there. ^Monique

@SimpliiFin why wont interac transfer work

@brenda_slomka Thank you for reaching out and sharing your concerns. We take the security and privacy of your information very seriously. To address your concerns directly, could you please send us a DM with more information? We’re here to help. ^Monique

Like if I’m hearing kids or people and ask “are you working from home” and get a response saying “we can’t disclose that”, who do I talk to. I should be able to know where my data is being accessed. @SimpliiFin

hey @SimpliiFin do your employees work from home. If so have they signed statements that THEY are committed to at least 2 tier security for our information and that when working *if at home* they honour that.

@MatthewImhoff1 Simplii Financial and CIBC offer different products and features, which can sometimes mean differences in available options. Please give us a call at 1-888-866-0866 at your earliest convenience so we can review your situation and help address your needs. ^Steven

@SimpliiFin Hi Steven. Why are Simplii mortgage holders being treated like second class citizens and not offered an open term option, like CIBC mortgage holders?

@cibc @SimpliiFin Now that Simplii is no more, why aren't you offering existing Simplii mortgage holders an open option at renewal?

@MatthewImhoff1 We understand that you may need some flexibility as you consider your renewal options. For guidance tailored to your specific situation, please call us at 1-888-866-0866. Our team can review your specific circumstances and walk you through the options available. ^Steven

@SimpliiFin @cibc Hi Steven! What if I want to move lenders but need a bit more time? What are my options? The renewal agreement does not show any open options.