TTECDigital

TTEC Holdings Announces Leadership Transition for TTEC Digital TTEC today announced the appointment of Chris Brown as president of TTEC Digital. Brown succeeds Dave Seybold, who is stepping down as TTEC Digital CEO and will remain w/ the Company through April 30.

"Orgs need to rethink how they measure customer service, such as by how much work the customer had to do to get their problem solved." – TTEC Digital’s & TTEC's CTO, Alfredo Rizzo Read more in @HarvardBiz's Analytic Services report: ttecd.co/4sbMDOl

Visit our team at @FABConSQLCon in booth 449! Hear more from Suresh, Mike, Hannah, Jan, Chris, Chuck, Steve, and Karl on how we're helping clients turn data into action leveraging the power of @Microsoft Fabric, Azure, & AI. #FABCONSQLCON26 #FABCON26 #MicrosoftPartner

#HIMSS26 wrapped. Our cocktail reception with @TTECDigital, supported by @Microsoft was packed—real conversations about making AI infrastructure actually work. Great seeing the @tiledb-@Snowflake integration demo live at their booth. On to the next one. Announcement soon.

Excited to announce Amol Gupta, GVP & Country Leader – India at @TTECDigital, as a speaker at the upcoming Asia Dialogues Forum 2026 in Hyderabad. #ADFHyderabad #AsiaDialogues2026 #AsiaDialoguesForum #CapabilityBuilding #DeepTech #SpeakIn

"Proud to share that TTEC Digital was named a Genesys 2025 New Logo Partner of the Year at @Genesys Inspire! Looking forward to continuing the impact we’re delivering for customers." - Tiffany Moses Gschwendtner, SVP, Global Leader, CX Solutions

Happy Saint Patrick's Day! Let us help you build a customer experience that's pure gold. 🍀🌈

Some of our constituent experience dream team – helping you build intuitive experiences that demonstrate a deep understanding of what residents expect. Lorelle Polano, Kelley Jacob, Craig Coen #PublicSector

Very exciting news today about strengthening our PubSec impact in the UK! 🎇 We’ve been included on the UK Government’s #DOS7 framework, which helps public sector orgs access trusted digital, data, & tech partners more quickly & compliantly. –Wayne Kay, VP Sales Leadership, EMEA

What exactly is CCaaS, and how does it help organizations improve efficiency, accelerate innovation, and deliver consistent omnichannel service? The definitive guide to contact center as a service (CCaaS) covers it all.

Reminiscing about kickoff week! Our teams at TTEC Digital & @TTECGlobal partner with industry-leading providers and platforms, and our deep histories of putting in the work while providing high-quality human touches help create a great game plan for 2026 and beyond.

Innovation may evolve, but the heart of CX remains the same. By blending intelligence with empathy, AI supports the work, but humans design the moments that truly matter. Happy Valentine’s Day from all of us at TTEC Digital! 💙

Notifications are red, Our hearts are true, Humans design the flows, touchpoints, and systems we interact through. Even with AI in the mix, great CX is still human to human. When working with clients, our teams design empathy into every interaction. 💜💙

High-Performance Delivery Partner of the Year AND Most Trusted Expert for 2025? 🤩Wow! We were honored with two Global Partner Awards from @Five9 and celebrate the strategic nature of our partnership and shared ambition to create CX tech solutions: ttecd.co/4kCpykK

A major airline partnered with #MSPartner and 2025 Microsoft Dynamics 365 Service Partner of the Year @TTECDigital to modernize its contact center with Microsoft + AI. The results: ✈️ Thousands of agents supported ⚡ 30% faster case handling 😀 Happier agents + better CX Read the full story: msft.it/6013Q3XPD #Dynamics365 #AIPoweredCX

Celebrating w/ Stephen Parowski & our PubSec team on the Google PubSec Partner Expertise Badge Award! 🌟   “This recognition from @Google proves that TTEC Digital is no longer just a participant; we are an elite partner ready for the next wave of Federal and SLED modernization.”

We all want personalized experiences, but we don't want to feel spied on. Best way to personalize? Make the most out of info that a customer has provided or expects you to know. Listen in as Marcy Riordan, our Head of Data Analytics & Insights, covers how to personalize CX.

AI is calling…is your contact center ready to answer? 📞📱🤳🏻 Learn the latest risks, real opportunities, and practical steps to future-proof your contact center before AI-to-AI conversations become the norm. Get the latest (no email required) → ttecd.co/4jNASKp

"Incredible event celebrating real impact across the sector," said Oliver Knowles, our Director, Digital Sales for Microsoft Business Applications UK/EMEA. The team had a wonderful time at the @hdawards_ #HousingInnovationAwards last night!