Unfold Help

We're here to help you with @UnfoldHQ! Tweet or DM us for support 👋🏼

@alexis_pulido Hi there, thanks for getting in touch! Sorry to hear about these issues. To further assist with your inquiry please reach out to our Unfold team here: sqsp.link/ZTLicj

@UnfoldHQ why is there a “made with unfold” watermark on the templates I already purchased??!

@Risky1674327 If you are having issues with your Bio Site, our team is more than happy to help. They're available to contact through the Support menu in the sidebar of the Unfold App. If you can’t access the app, you can visit our Unfold support contact form here: help.unfold.com

@jorge_landas Thanks for reaching out to report this! We've seen this occur in some cases, but it can be resolved by pasting the image directly instead. Please send us a DM so we can share some detailed steps. twitter.com/messages/compo…

@Tony_n_roll Hello there! When you have a moment, please send us a DM with a screenshot of the button you're referring to. We'd be glad to take a closer look and assist you further: twitter.com/messages/compo…

@UnfoldHQ is it possible paying subscription remove the button at bottom "create biosite"?

@JeffreyEuenGow Sorry to hear about the trouble. Please open a ticket with our Customer Support team so we can investigate this further for you. You can get in touch using the Support tab in the app, or via our intake form here: sqsp.link/NdwgEa

@UnfoldHQ it seems @o2 are blocking bio sites - can you please advise what is going on. I have multiple bio sites including this one bio.site/jeffreyeuengow

@joodieth Hi there, we only provide support in English on this channel. Please feel free to send us a DM with your question translated, and we’ll be happy to help as best we can. twitter.com/messages/compo…

@UnfoldHQ kenapa sih? udah beli template masih harus langganan pro buat ngilangin watermark, kapitalis lu!

@dnnsppp Hey there, we're sorry to hear that you're having this issue. Please contact our support team through the “Support” tab in the app, and an Unfold specialist will respond as soon as possible to assist you.

@UnfoldHQ I bought a lot of templates for Unfold. Now I cannot export my assets without watermark anymore? What the actual …!

@fomm_io Hey there, thanks for reaching out. We're happy to share your request with our development team. We can't guarantee that all requests will be implemented, but we appreciate your feedback on this.

@UnfoldHQ Would be great, if you guys can add @signalapp and @bluesky to your social sections links.

@Instantonium We’d like to help out with this. Please send us a DM so we can gather some additional information for you. twitter.com/messages/compo…

@aluartsbasel Hey there, we're sorry to hear about this. If you contact Customer Support using the Support tab in the app or our intake form here, an Unfold Specialist will follow up with you as soon as possible: sqsp.link/k1VQjy

@maumrtnz @UnfoldHQ We‘ve payed for templates and now they watermarked them - thats a no-go. 🤬

@steonkeys Sorry to hear you can't send us a DM. Please feel free to report this to our Customer Support team directly and they'll be happy to investigate further. You can reach out using the contact form here: sqsp.link/cauu2G

@UnfoldHelp Though “I’m not verified” therefore can not DM you 🤷‍♂️

@SquarespaceHelp @squarespace First time I’ve seen them use a bio.site in a scam before…. 🤔

@marc10 Hey there, thanks for getting in touch! To further assist with your inquiry, please contact our support team through the “Support” tab in the Unfold app, or though our contact form here, so we may review: sqsp.link/ZTLicj

@UnfoldHQ Why are so many of your bio.sites sites phishing scams and what are you doing about it? I’m tired of constantly reporting these to your support team.

@Kornelij Hi there, thanks for bringing this to our attention. Could you contact our Customer Support team directly via email so they can investigate this further? You can reach out by filling out the contact form here: sqsp.link/9Vau5O

. @UnfoldHQ guys, your platform is used for #phishing attacks in @instagram - here is an example: bio.site/techmediahelp

@bunnymaid Hi there, thanks for bringing this to our attention. Please get in touch with our Customer Support team directly via email so we can investigate this further. You can submit an email from our contact form here: sqsp.link/fhrSPL

@UnfoldHQ It would be wonderful if you could nuke this and all its friends too, I am sure @Meta would not approve of this #phish bio.site/instagramfor If you make it free, it **WILL** be abused.

@gimmepizza101 Thank you for providing this feedback- our team would love to hear more about these requests and provide some additional information. Please contact our support team through the “Support” tab in Unfold or you can submit our support contact form here: sqsp.link/yPBR7f

@squarespace @SquarespaceHelp your biosites feature is pretty poor for designers. it doesn't give the opportunity to hand off the site to the site owner (email switching) or the ability to create a new biosite if you already have an existing one. bogus functionality.

@professornez Got it. Please feel free to send us a DM with your ticket number, and we can check on the status of your case. twitter.com/messages/compo…

@UnfoldHelp No response I tried that

@UnfoldHQ what is going on with my biosite, it is saying not connected to the server and I am getting consistent error - please advise @squarespace @SquarespaceHelp

@muldrow91910 Hey Henry, thanks for getting in touch. Let us know if you have any Squarespace related questions, and we’ll be happy to help. twitter.com/messages/compo…

@squarespace Hello good morning

With Squarespace, you can make a website to sell anything. That's right. Anything.

@davidteran Hey David! Thanks for reporting this issue. For direct support, please reach out to our Support Team via the "Support" tab within your Unfold app. You can also get in touch via our form here: sqsp.link/ZTLicj

@squarespace @UnfoldHQ hello! Is 3 minutes the max amount of time you can export video? I’m uploading two videos (an interview, two camera angles) that are each 16.27m in length, and it only exports to 3:00m in total. Help!