O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@Iuret88 Hi there 👋 Thanks for getting in touch. You’ve reached O2 UK. If you need us to look into something for you, please don’t hesitate to send us a private message with more details, and we’ll be happy to help 💙 If you were trying to (cont) bit.ly/4fuJtB4 x.com/messages/compo…

Buenos días @O2 @movistar_es etiqueto a los dos porque aunque sea cliente de O2 la red que utiliza es la de Movistar. En el municipio de Getafe estamos sin servicio móvil no podemos hacer llamadas ni tenemos datos a no ser que nos conectemos al wifi. Es urgente #Movistar #O2

@SirHammerLot25 We sincerely apologise for the inconvenience caused. If you are still experiencing issues placing your order online, please contact our Sales Team, who will be happy to assist you with placing the order over the phone. Alternatively, you (cont) bit.ly/4wzj4HZ

@O2 The attached is Constant since you joined with Virgin! The integration with O2 App & VirgiMedia is a shambles! £Millions in revenue & it’s a mess. So after many years with O2 it’s time to change. And all I tried to do is look for a new phone as I paid of my iPhone 16. Thank you

Since @O2 Joined with crappy @virginmedia the APP has been SHOCKING! After 8 years with O2 time to change. It’s been an absolute mess since joining up with virgin media!

@LAMBERT163 Hello, what issue are you having? x.com/messages/compo…

@o2 bloody waste of my time sending you a message. Stick your contract up your arse

@herbz2hot Hello, is this about your internet or broadband?

@O2 @O2 absolutely had enough 23mb download speeds i was forced to you from Virgin mobile where i had 300mb+ download speeds this is my average speed all paying over £30 a month on a contract upload speed 0.36mb

@MUFC_Red_Army_ Hi there, we're sorry about that. Could you please send us DM, so we can further assist you?

. @O2 What's the bloody point of having your satellite connection option when it never works.

@MattMk316 Hi there, we apologise for the inconvenience caused. Can we confirm that you have attempted the following steps? Turning your phone off and on, making sure mobile data is turned on in your settings, choosing the O2 network manually in your (cont) bit.ly/3RAkrY9

@O2 customer service today

@MrsMac1412 Hi Karen, we're sorry to hear that you're having issues with your service. We have checked the postcode, and we can see that a mast is currently having an outage. Whilst we don't have an estimated time of repair, our engineers are currently (cont) bit.ly/3SNnBIu

@o2 anyway you can find out why your 4G & 5G signal in the RG45 area has gone from bad to shockingly bad in the last few weeks? Buffering is becoming a joke - I can make a cup of tea by the time anything loads!!

@Krystelle22 Hi there, please send us a DM and we'll get this investigated for you. x.com/messages/compo…

@O2 I’ve been trying to log on to my priority app for past couple days and I can’t log in what’s going on

@L_ren27 Yes, if you drop us a private message, we can investigate this for you right now.🙂 x.com/messages/compo…

@O2 Is there a way to speak to someone in the UK about this? I’ve already tried calling and it’s pointless. I’m not wasting hours of my day on the phone today because the person doesn’t understand

@O2 have overcharged me about £40 for my phone bill and I’m already dreading having to call them

@kgbrown91 Hi Kay, 👋 Please message us privately, and we can investigate this further for you.😊 x.com/messages/compo…

@O2 I have upgraded my phone and need to transfer my sim over to the new phone, please can you help as it’s impossible to talk to an actual human on live chat! Thank you

@lozmach Hi there,👋 We're so sorry this is happening. Could you please message us privately, and we can investigate this further for you.💙 x.com/messages/compo…

@O2 why does your app keep kicking me out and requiring me to log in?! So annoying

@Chaz1308 Hi Charlie, thank you for getting in touch. Please could you send us a DM? x.com/messages/compo…

@O2 Hi Team, I have a name change request in progress, but every day for the last 2 weeks the online form shows me an error message and tells me to try again. Over multiple different browsers and on 2 different computers. Can you give me an alternative method to submit please!

@milkmanDavid Hi there, we apologise for the inconvenience caused. Can we confirm that you have attempted the following steps? Turning your phone off and on, making sure mobile data is turned on in your settings, choosing the O2 network manually in your (cont) bit.ly/4wxOmip

@O2 can you sort you signal out in Wembley and I’m struggling to send a simple text #letdown

@ClairlyBear As previously mentioned, please note that, for safety and security reasons, we're unable to discuss account related matters publicly. If you'd still like us to look into this for you, please send us a private message, and we'll be happy to help.

@O2 That’s all I’ve heard all morning through out 4 hours on live chat - how frustrating it must be for me. Well yes paying for a phone you haven’t got cos they tried to deliver it midweek when I’d paid extra for a Saturday delivery and now it’s been sent back to o2 is 😡

Disgusting customer service from @O2 Be wary upgrading and ordering new phones with them! I’m now paying for an iPhone 17 I haven’t even received and they will not sort it out!

@LAMBERT163 Thanks for coming back to us. As you've replied on the timeline, our previous private message may have been lost in the thread. Could you please send us a new DM with the requested details, and we'll pick this up from there?

@ClairlyBear @O2 Tell me about it. Bought a phone on the 24th of December the screen went black and woildnt do anything. Took it back to the shop they sent it for repair the cheeky gits sent me a refurbished 1 instead of another new 1 absolutely disgusted with them

@ClairlyBear We sincerely apologise that this is happening. If you message us privately with your details, we'll be able to investigate this from our side. x.com/messages/compo…

@O2 Really no point! Been on live chat for over 4 hours this morning and still not really resolved!

@LAMBERT163 Hi Rod, please could you send us a DM? x.com/messages/compo…

@O2 had a phone 6 months and it broke to no fault of my own. Sent it away to get fixed and you had the cheek to send me back a refurbished model. If you bought a kettle from currys and it broke they wouldn't give you a refurbished kettle. Been with you for over 15 years.

@Qukser Hi there, you've reached O2 UK. If you're looking for O2 Germany, you can find their contact methods here 👉: bit.ly/4vTTFc7