O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@I_Chose_Spurs Hello and sorry you've been unable to change your PAYG tariff 🙁. Have you recently successfully changed your tariff the past 30 days? I ask as you can only change it once every 30 days. Also, have you tried to change it via logging into (cont) bit.ly/40ExNUl

@O2 I'm having trouble changing my PAYG tariff as I've been trying for a month now and the link takes me to an error page (see screenshot) and I've tried chatting through the app and over the phone with your team but I'm getting nowhere! Can you help me sort out my tariff please?

@clarecowen925 Hello and sorry you're experiencing data usage issues 🙁. Do you have any apps running in the background that is using background data? Please see this link for information about data usage - bit.ly/40Np2au.

@O2 what’s going on? Never had a problem with data usage! Last month had to have a bolt on which ran out, added 1GB today. Lasted 4 hours! I’ve relayed a voicemail, downloaded a video from WhatsApp 1:43 long, scrolled for 15mins…. Is that 1GB????

@LawrenceAfford Hi Lawrence, sorry you're having signal problems 🙁. Please visit this link to see if anything is showing on our service checker and what can affect signals - bit.ly/3PPcTiQ

@O2 - why is your signal so fucking shit everywhere. 4G was better than this 5G shite

@SLimpalot Hi and sorry you're experiencing service issues 🙁. Please take a look at our help page to see what may affect your signal and ways to improve it - bit.ly/4uGvaPq .

@O2 3 bars of 5g signal and this is the best you can do? Absolutely ridiculous in 2026. Tested in Swansea South Wales.

@Adamski2001 Please send us a DM with the full postcode and we'll take a look for you. twitter.com/messages/compo…

@O2 No. Shouldn’t you be telling me this information?

@o2 Why is my reception in Berkhamsted, HP4 so bad?? It’s been down for weeks!!

@F1ona Hi Fiona, we're sorry to hear about the issue with your service. Have you rebooted the handset?

@O2 What the hell is up with your network?? I’m flicking from 3G, 5g, Edge!! Had SOS or shonky 3G today all the way driving from Germany back to England! Returned to England and now it’s batting between 3G, 5g and Edge! It’s 2026 seriously!!!!!!

@wprew87 Hello, sorry but we don't recognise that number as an O2 number. The notification is just a call alert to advise you of a missed call which you can disable through the options stated. While we can't verify the number, we recommend reading (cont) bit.ly/3PbJWxA twitter.com/messages/compo…

@O2 ,just checking but dont think this is o2,been getting spam calls most of the day

@CaraTetlow Thanks for getting back to us. We understand how frustrating that must be. When you're abroad, your service is handled by the local networks, and speeds or prioritization can differ from place to place — even between customers on different (cont) bit.ly/3PujVti

@O2 We have all tried manually connecting to different networks. The same ones to which the person on idmobile is connected. Clearly the low priority given to O2 customers and throttling renders the 'inclusive roaming' offer meaningless.

@O2 4 of my family on O2, driving through France with no phone or data service for 99% of journey, even in major cities. All with O2 for "incl. roaming". One other in family on idmobile has had signal & data all the way. This needs fixing!!!

@mattijackson Hi there, sorry to see this error. 😔 Please could you drop us a DM confirming whether you are a new customer or an existing customer and we will do our best to assist? twitter.com/messages/compo…

@O2 Every time I try to check out I get this message after I confirm my address. Do you know why?

@jenlmorgan87 You're welcome, let us know if you need anything else. We'll be happy to help.

@O2 I’ll check with her later on. Thank you.

@O2 My mum has been charged for something that she’s not sure about..Help

@NickPri59956224 If you wish to direct message us we can take a look into the issue accessing your O2 bill?

@O2 It was a virgin renewal “deal” where I was told don’t worry everything will be on the same bill etc. Now I have an o2 bill I can’t access, and a contract on a phone number I dont want.

@virginmedia congratulations you are loosing a 10+ year customer after signing me up for a bullshit @02 mobile account I didn’t want with promises of discounts . I can’t even access my bill for the mobile account and I am getting charged more than I could have renewed for .

@NickPri59956224 Hi Nick, we're sorry to hear you're unhappy with your O2 account. Was the account done as part of a new Virgin Media deal?

@virginmedia @O2 And then they hang up on you ! Thanks @O2 thanks @virginmedia last time I renew jack shit with your organisation.

@WaylandKawa If you post public during a DM, it pulls us into a public conversation and the information is not secure. Please send us a DM through the link and we'll answer your questions there. twitter.com/messages/compo…

@O2 I sent a message via DM

@O2 Can we check whether the SIM card block has been removed?

@jenlmorgan87 Has your mum been able to check on her My O2 app to see if it lists what this charge is for?

@O2 She’s saying it’s something like £2 a day for the last week..

@Steven169292 Hello, can you tell us more about this? Have you been able to try again? What's the order you're trying to place?

@lisabegg19 @O2 Hi what's the problem here?

O2 need to do suhin about blocking suspected spam calls actually ready to crack up 🙃🙃🙃 @O2

@AhmedMughol Hello there, since we are not an instant messaging service, responses can be delayed based on availability so the best way to get in touch with us urgently is to contact our customer support line on 0344 809 0202 to get yourself back (cont) bit.ly/4dvS8CE twitter.com/messages/compo…

@O2 Hi, it's been over a week now. I won't lie. I want to transfer my O2 number number to a new O2 number. For one of the agent disconnect my number and now it's been over 10 days. Can someone from O2 UK team contact me

@lisabegg19 That isn't good to hear. Can you tell us more about what has happened?

@MrBlanding Hello there and sorry to hear of any issues with speed. Just to let you know that you can check the network coverage for any issues or outages here 👉 bit.ly/4rRuYuk If you need any help, please send us a DM with a bit more detail, (cont) bit.ly/4bSYTgD

After 40 years of mobile phones and with Moore’s law having rapidly increased processing speed why does it take longer to do anything on the mobile with useless @o2 @Ofcom