Grailed Support

We’re here to help- send us a DM of your username + email, we’ll help you get things sorted. Please note if you’re private we can’t see you.

@crackedoffmari Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email and listing ID? We would love to look into this for you!

@grailed I’ve been scammed by a seller who created a label but hasn't shipped in days. Your support team is closing my tickets because of an Apple ID email issue instead of helping me get my money back. I need a HUMAN to look at Ticket. This is unacceptable.

@GessikaCab31635 Hey there, thanks for reaching out! I have forwarded this to one of our specialists who is currently looking into your case. You should be hearing from them soon! We super appreciate your patience throughout this process!

Hi @grailed @grailedsupport , I’ve sent an appeal regarding my account ( username : gessidepop) suspension and still have pending orders to fulfill. Would really appreciate if the team could review and get back to me. Thank you 🙏🏻

@nszark Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport the email affiliated with your account? We would love to look into this for you!

@grailed I can’t get into my account. The password reset link doesn’t send me anything to reset.

@3timesten Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Could you DM us directly at @grailedsupport and provide the email address associated with your account? We would love to look into this for you!

@gloryboymo Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

its been 3 day fam, release my funds @grailed

@timurtihonov81 Hey there, thanks for reaching out! Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

Kiko Kostadinov Estelle Pants from seller 'bevanb1'

@miacatxd Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@LlJj588145 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport the listing number or email affiliated with your account? We would love to look into this for you!

@grailed So you refunded a buyer and would not explain why. Then deactivated my account. Leaving me without the money, item, or my account. Can I get an explanation? And my items back as well…..

@ryan1wnl Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport the email affiliated with your account? We would love to look into this for you!

@grailedsupport hello i was sent back a refund but never got it back now the buyer has both the necklace and the money please help

@SelkieJr Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@grailed this was supposed to be a sweater can I have a refund pls

@LYFEFORCE Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@sgesxo Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@grailed SUPPORT ANSWER ME ITS BENE WEEKS AND MY GUY HASNT SHIPPED IT YET HELLOOOOO

@brotherhoodcree Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us your Grailed email affiliated with your account? We would love to look into this for you!

@grailedsupport WHERE my money?!!!!! It’s been 3 days Cmon

@onlyonlyne_ Hey there, thanks for reaching out! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@grailed yo can you guys reply to my email or sum like can I make a purchase on your app or what are we doing bredrin

@djhorsemeat Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@nimmirah Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM @grailedsupport with your email, username or listing link? We would love to look into this for you!

@punkshmunk Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport with the email affiliated with your account? We would love to look into this for you!

IVE BEEN BANNED ON GRAILED FOR NO REASON grailed.com/maxfreire007 #grailed @grailed

@graemesullivan Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport your email associated with your account? We would love to look into this for you!

@grailed you guys always refuse to provide customer service or just when the customer is international? Please reach out and sort this. Your lack of communication is disgraceful.

@Breandj Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM GRAILED email affiliated with your account? We would love to look into this for you!

@grailedsupport I contacted support several days ago through the website, but I have not heard back. My prepaid label won’t generate and I have to ship my sold order. I ended up just purchasing my own label today so I can ship. I need to be paid for my order and need help.

@DesertDogs22 Hey there, thanks for tweeting in! We sincerely apologize for any inconvenience you may have experienced. Can you DM us @grailedsupport with the listing ID or email affiliated with your account? We would love to look into this for you!

I bought this hat on @grailed 7 days ago and he hasn’t shipped it yet 😡😡😡