@O2 Can someone please explain why I can't change the date of birth on my O2 account despite trying the app, calling, emailing amd visiting an O2. 7 days I've been requesting this change and no-one can help. Worst customer service experience I've ever had with a company

@O2 I have tried uploading the document. The app rejects all formats. I have tried emailing and attaching the image to the Resoltion Team, they have not changed it. Do not send advice to me please, I have followed through on all previous advice and nothing has been resolved.

@Audrey25698469 Hi Audrey, I’m really sorry this has been such a long and frustrating process — especially after you’ve already tried uploading documents, emailing the Resolution Team and visiting a store. A date‑of‑birth change is a security‑sensitive (cont) bit.ly/43sZHnE

@O2 Your advice is wrong. I have called 202 every day. I have tried on the app. I have emailed the document to an agent in the resolutions team. I have visited the store. None of these things have rectified the issue

@Audrey25698469 Hi Audrey, I’m very sorry for the ongoing inconvenience — especially after you’ve already taken every step advised, including calling 202 repeatedly, attempting the upload through the app, emailing the Resolution Team, and visiting a store. (cont) bit.ly/4e82HvK

@O2 *BOT

@Audrey25698469 Hi there, We're so sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide. Please send us a private message, (cont) bit.ly/3SDtl7g twitter.com/messages/compo…