O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@olamultimilli We’re really sorry this has reached this point and I completely understand why you’re frustrated, especially given the time that’s passed. As your case is now with CISAS and the timeframe you mentioned has passed, the next step would be (cont) bit.ly/3SFpxCt

@O2 @O2 @CISAS_UK Spare me the scripted apology. You agreed to remove this default as if it never happened. You didn’t. I’ve waited the full 90 working days and the deadline has passed. I’m escalating through CISAS, and every day this stays on my file is documented. This ends now.

@O2 @CISAS_UK This is unacceptable. The default on my credit report from years ago is STILL showing, despite your agreement to remove it as if it never happened, repeated complaints, and a CISAS case (#713631). It keeps damaging my credit history. Enough is enough.

@PaulOrmerod5 Hi Paul, thank you for contacting us. Could you please direct message us your account details to assist you further?

3 weeks in, promise after promise and still sat here with the fraudulent device @O2 sent me, then they have the cheek to message me asking for feedback on how the can improve there services….absolute joke of a company 😡

@PaulOrmerod5 Thanks for coming back to us, Paul. We're sorry that the team haven't yet got in touch or has that changed since your last post?

@kirstmichellle Hi, sorry for the confusion caused with your data allowance. Please send us a DM with your details so we can look into this for you. twitter.com/messages/compo…

@O2 it makes no sense? Which is it!?!

@thewordsleft Hi there, please send us a DM so we can investigate this for you. twitter.com/messages/compo…

@O2 hi O2 does anyone check remittance and complaints email at O2? For a payment I made through bank transfer, so far I’ve got: - 3 emails with same template - 3+ overdue - one collections email

@Kathypent1967 Hi, we are very sorry to hear about this and for the inconvenience this may have caused you. Can I confirm that you have tried the ‘Forgot username/password’ option for the login issue that you are experiencing. However, if that doesn’t (cont) bit.ly/3S7YKi6

@O2 Hello O2, I am very disappointed with the service I am receiving. I have been trying to choose a tariff using the free call option, but there does not appear to be any way to do this. In addition, I am unable to log into my online account despite multiple attempts. This has made it impossible for me to manage my account or select the tariff I want. Please can you investigate these issues and advise me how to access my account and choose a tariff as soon as possible. last month I left £15 on phone and u never used that for this month don't ask me to pm you as i cant use that I would appreciate a prompt response. Kind regards, Kathy Penticost

@Marooned_Sailor Hi there,👋 We’re really sorry this has been your experience, we understand how frustrating it feels when 5G doesn’t seem to deliver the speeds you were expecting. 5G performance can vary depending on things like location, coverage and (cont) bit.ly/4uA6iaO

@O2 so 5g has been around for what 6 years now and still what’s available is basically identical to 4G. What ever happened to the mmwave or whatever it was called and the incredible speeds promised? @BBCBreaking @Ofcom grow some! Feels like it was all a complete con.

@DonBramfoot Hi there were so sorry to hear that, we understand how frustrating this must be.😔 We highly recommend registering with Telephone Preference Service to avoid any spam calls. We've attached the link below for you. 👇 bit.ly/4vbPXKL

@O2 regular calls to my mobile from supposed o2 sim. Suspected scam, one per day. Started blocking and then not answering from similar numbers. Asian voice. Reported if that does any good. Harassment!

@Audrey25698469 Hi there, We're so sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide. Please send us a private message, (cont) bit.ly/3SDtl7g twitter.com/messages/compo…

@O2 *BOT

@O2 Can someone please explain why I can't change the date of birth on my O2 account despite trying the app, calling, emailing amd visiting an O2. 7 days I've been requesting this change and no-one can help. Worst customer service experience I've ever had with a company

@ACaldwell68074 Hi there, We’re really sorry to hear this is happening; it must be incredibly frustrating to get stuck in that loop when you’re just trying to sign in to My O2. Just to check, have you tried logging in on a different device to see if the (cont) bit.ly/4eG1coH twitter.com/messages/compo…

@O2 @davehpayne @02

I’ve been trying to do this the right way, but I have struggled to submit a complaint for three days straight. How can I get in touch with a complaint? I’ve already spoken on the phone, this hasn’t improved, why does your website and Mobile service work so poorly?! @O2

@joelanelegend Hi, Thank you for contacting us. Please direct message us your account details, so we can investigate further the issue in this area.

@O2 This ALL needs serious attention. Kind regards

Is it just me or is the signal on @O2 getting worse. More & more 'blackspots' in and around Hampshire. Getting ridiculous.

@NWIWC01 Hi there, 👋 We're sorry to hear your signal has been so unreliable recently. We understand how frustrating that is when you’re just trying to stay connected. Signal can sometimes be affected even when coverage looks strong, for example, (cont) bit.ly/4xtdFDB

@O2 another day with no signal

@JohnTillUK W e can raise an IT ticket for you once we have your account details.

@O2 Forgive my ignorance but how can consistently poor or non existent data service be attributable to an account issue?

@Eddie_Fitz Hi there, 👋 Can you please message us privately, so we can investigate this issue further? twitter.com/messages/compo…

@O2 I’ve been trying to use your “Restart Tariff” PAYG option for months via both the app and the web page but it just takes me back to the account selection option. Can this be fixed please?

@JohnTillUK Hi, We apologise to hear this. Could you please direct message us your account details we look into this for you?

@joelanelegend @O2 It’s not just you. Every time I report via the app, I’m told they can’t find a problem

@MeBeLiam We apologise to hear this. Could you please direct message us your account details we will be happy to look into this?

@O2 has got the worst app ever to view your bills 🙃🙃

@TipTopKlopp Hi, We are sorry to hear this. Could you please direct message us more information?

@O2 Why are your agents making life difficult for a new customer?

@amybuchan1989 Hi, could you please direct message us your account details ?

@O2 Message sent again

@O2 honestly wish someone could explain to me, Me and my husband both got switch up on same day in August last year. He has been Able to switch up twice one in November and one in February but I lost my switch up in February and can't upgrade until July now 😡

@thecarr66639092 Hi there 👋 Thanks for getting back to us. If you’re logged into My O2 but can’t find the option to switch to an eSIM, you’ll need to go to the SIM swap section of your account. You can find it by heading to My O2 and looking under “Device (cont) bit.ly/4asw2ia

@O2 Logged in , but can’t seem to find that option. Any pointers

@o2 how can I convert my physical sim to an eSIM ? Thanks