Croma

@mirashi_tushar @ConsumerHelp_ This has been escalated on priority for a root cause analysis, and a senior technician visit will be arranged to ensure a proper resolution. - Mahi (2/2)

@mirashi_tushar @ConsumerHelp_ We understand how upsetting it is to face the same AC issues again so soon after service, especially after being assured it was working fine, Tushar. (1/2)

@CromaSupport @TataCroma Extremely poor experience with Croma service. Complaint: 773327550358 Raised on 14 March — still unresolved after 2+ weeks Key issues: • No proper response for weeks • Not a single meaningful update • False claims of call attempts

@abhinav_pa81229 Hi Abhinav, we understand your concern regarding the AC issue occurring shortly after purchase. Please share your Order ID and registered contact number via DM so we can have the team review this on priority and guide you with the appropriate resolution at the earliest. - Mahi twitter.com/messages/compo…

Very disappointed with Voltas. Purchased a 1Ton Split AC from Croma, and within only 1.5 months, the compressor gas leaked due to a defect in the indoor unit. Such an issue so soon after purchase is unacceptable. Expecting immediate support and resolution. @myvoltas @cromaretail

@Rohitkumar24131 Sincerely apologize for the inconvenience,​ Rohit. Please allow us some time,​ our team is currently working on this. We appreciate your patience and understanding. - Mahi

@GodrejAppliance @CromaSupport @Zopper No solution from last 3 month very poor service by @GodrejAppliance

@GodrejAppliance @CromaSupport @Zopper Bought Godrej fridge from Croma + AMC by Zopper. Fridge not cooling within 1 month. 4–5 complaints, no technician yet. Godrej asking ₹2000 despite AMC. Resolve ASAP or I’ll go to Consumer Court. Very hot #PoorService #ConsumerRights

@kavitajee We hear your concern regarding the delay in the review of your service request, Kavita. Kindly share your Order ID and contact number with us via DM so that we can look into the status of the request and extend the necessary assistance on priority. - Kiya twitter.com/messages/compo…

@cromaretail Very #dissatisfied with #aftersaleservice .My geyser tank has been leaking , the technician who came for repair said #geyser will be replaced as tank cannot be repaired . Now instead of replacing #croma sends me a message of having resolved the service request.

@gaurav61463463 @Croma_Support_ We can understand your concern regarding the AC's cooling performance and power consumption, Gaurav. Please send us your Order ID and registered contact number via DM so we can have the concerned team look into the issue and assist you with the appropriate resolution. - Mahi twitter.com/messages/compo…

@myvoltas @TataCompanies @cromaretail @cromacomm @Croma_Support_ Without attending the service call and without rectify the issue croma team close my compliant, I have raised this issue 20 day before, no come for attending the call

We are facing an issue with the AC unit, as it is not providing proper cooling and the power consumption is also unusually high. There seems to be some fault with the AC unit.Kindlyalign an engineer to inspect. @myvoltas @TataCompanies @cromaretail @cromacomm @Croma_Support_

@rg5_rg We understand your concern regarding the ADP not reflecting on the website, Raghv. This has been escalated on priority with the team for verification, and we’re working to get a clear and accurate update for you as soon as possible. - Mahi

@cromaretail It's not resolved yet. No updates have provided. 2 years of ADP is still not showing on the website. I have crossed checked just now. Stop telling lies. Just giving automated fake responses.

I have purchased a lenevo laptop and 1 year extended, 2 year premium care, 1 year accidental damage bundle sold to me. It's not registered on Lenevo and the website does not show details. Kindly help. @cromaretail @Lenovo @Lenovo_in

@JasveerTuteja As per the latest update, Jasveer, the replacement has been processed under depreciation as per policy. Hence, the case stands closed from our end.- Mahi

“Croma’s 'certified engineer' can’t solve the issue—so their grand solution is asking me to pay 40% (₹13k-₹14k) for a new AC! Why should I pay for their inability? The problem’s not solved—it’s just passed on! #CromaServiceFail #NoMoreDefaultReplies.” @cromaretail

@yadavaditya189 As per the latest update, Aditya, despite multiple attempts to connect, we did not receive the required delivery details from your end. Hence, we are proceeding with the closure of this case. For any further assistance, please feel free to reach out. - Mahi

@cromaretail Now I will move to the consumer court for this. I gave you enough chances.

@cromaretail @TataCompanies It's been more than 24 hours since I reported the damaged product received from Croma. Still no action has been taken or no ETA is given. SR Number : 779446923298 Kindly check and revert back on the ETA of when the damaged product will be replaced.

@ShubhamSahfn As per the latest update, Shubham, the product has been successfully replaced by the store team as per the confirmation received. Hence, the case stands closed from our end. - Mahi

@cromaretail इसी कारण मैं से 30/05/26 से लेकर आज तक मैं दावा नहीं खा पाया रहा हु अगर मेरे दायां हाथ में कुछ भी इन्फेक्शन और कोई भी बीमारी होती है तो उसका जिम्मेदार @cromaretail होगा। (02/02)

@cromaretail से मैने एक 84l ki फ्रिज खरीदी 24 may को 26may को मुझे फ्रिज डिलीवर हुई और 29 may ko फ्रिज ने cooling करना बंद कर दिया।मेरी नई फ्रिज केवल 2 दिन ही chali अभी रिप्लेसमेंट में होने के बावजूद croma रिप्लेसमेंट नहीं कर रही है।

@karanb192 As per the latest update, Karan, the issue related to the DAIKIN INV/AC has been successfully resolved. The complaint has been closed from our end. - Mahi

@cromaretail No update yet. Super super disappointed. I'll file a chargeback on my credit card - seems the only option left.

@cromaretail @DaikinIndia I ordered a Daikin Split AC from Croma. It's been more than 1 week since the product was delivered but no one has come for installation yet despite so many calls. Please resolve at the earliest. Order ID: EC267834246145 #cromaretail #daikinIndia

@rg5_rg We would like to inform you, Raghv, that the reported issue has been resolved successfully. With the necessary action completed, the concern stands addressed from our end. Feel free to reach out if you need any further assistance. - Kiya

@cromaretail No calls, messages, emails have been received. Problems are still not resolved. When I haven't received the resolution how can you lie that the problem is resolved? There is no confirmation from my end. Have some shame, you people are mentally torturing the customer. Shameful!

@KhushalAsrani Please feel free to contact us for any future assistance. - Kiya (2/2)

@KhushalAsrani We're pleased to inform you, Khushal, that your refund request has been successfully processed. The refunded amount will reflect in your bank account within 5–7 working days. With this, the concern stands addressed from our end. (1/2)

@Shivamshar2812 We would like to inform you, Shivam, that the product has been successfully repaired and the required service has been completed. With the necessary action now carried out, the concern stands resolved from our end. We're here to help should you need any further assistance. - Kiya

@cromaretail If I had received proper response and support from your team, perhaps I would not have needed to complain here.

@TataCompanies I purchased AC from your brand Croma last year, @cromaretail Agra I'm not getting any proper solution I have also submitted the bills, my purchase was from Nirankar Builders firm. Please provide me satisfactory solution, I made the purchase trusting your brand.

@RakeshS50927767 If you require any assistance in the future, we're always here to help. - Kiya (2/2)

@RakeshS50927767 We attempted to reach out to you regarding your concern, Rakesh, however, we were unable to connect and have not received any further response from your end. Accordingly, we are proceeding with the closure of the case. (1/2)

@PTI_News @PIBConsumerFood @republic @TimesNow @htTweets @NavbharatTimes @ZeeNews @CNBCTV18Live @the_hindu @aajtak

@RAWA113 Please feel free to reach out should you require any further assistance. - Kiya (2/2)

@cromaretail You are doing nothing. You just send this message. Doesn't matter for you whether the customer is suffering or not

@cromaretail Despite multiple complaints to repair my croma window 1.5 ton AC, it is yet to be serviced even after one month. After sales service in Croma is a scam. Last complaint was lodged on 13th May and still repair has not been done.

@RAWA113 We would like to inform you, Ajay, that the defective product has been successfully picked up, and the replacement product selected by you has been approved and processed by the store. With this update, the concern stands resolved. (1/2)

@SUMITVSHS As per the latest update from the team, Sumit, the repair has been completed successfully and the issue has been resolved. Hence, with this update, the case stands closed from our end. - Mahi

@cromaretail Hi, we have resolved the service request 4780303017380. Rgds, Team Croma. For More Details: cm.crma.io/ECROMA/iLBI1K Recd This Msg Today ????

@cromaretail There is No Call & Communication received whole day???why so Carelessness .store number update on Google not working on calls & Whats app @ Croma DLF Mall of India Noida

@cromaretail @_WiseRoy_ @cromaretail @jagograhakjago it's been 10 days to your commitment but haven't received any refund.

@CromaSupport @CromaRetail Bought new WD My Passport 2TB from Croma. It failed.Due to old stock (Feb 2021 n sold to me in 2023), warranty issue arose. Now only ₹5k refund offered,while same drive costs ₹10k today.Unfair resolution.Need replacement or equivalent product. #Croma