Emirates Support

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@lovekindIy Hi, we’ve received your DM. Please note that our Contact Centre is currently experiencing a high volume of messages and calls, leading to increased wait times. We appreciate your patience and we’ll do our best to respond within 48-72 hours. Thank you.

@EmiratesSupport Hi could you please respond to mine too?

Booked to travel with Emirates between 28 February and 15 April, 2026? If your flight has been disrupted, or if you just wish to change your travel plans, you have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 31 May, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support or emirat.es/xdm 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 15 days for your request to be processed. Booked through a travel agent? Please contact them directly for assistance with rebookings and refunds. Always check the status of your flight before heading to the airport, and visit emirat.es/travelupdates for the latest.

@LeFidget Hi, please DM us via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport Why are you not refunding the seat booking cost? If you sell the seat again, you will charge the next customer for this and if you don’t sell the seat again, nobody is booked into the seat so why should any payment be due for its selection?

@phunchindanon Hi, there will be no additional fees for cancellations or rebookings. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport @emirates I have ticket on 12 April , But I request For refund On 7 March before Announcement I can receive Full or Have refund Fee

@HeiHug Hi, please DM us your booking details via the link below. We are dealing with a high volume of enquiries, so please be patient, and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport I need urgent clarification about my flight (Kuala Lumpur–Barcelona, April 7, 1h transit in Dubai). My booking changed from “confirmed” to “with alteration” and I cannot reach you by phone. Please, what will happen with my flight? Rebooking options? I need assistance ASAP.

@BlackatVIII Hi, yes you will. You can submit a refund request by visiting emirat.es/refund. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport Will I get full refund if flight disrupted?

@BallaniChirag Hi Chirag. Thanks for reaching out. Please DM us your booking reference, full names of all the passengers and registered email address. We'll be happy to check on your query. Thank you

@EmiratesSupport Hey, Just want to confirm my flights to Düsseldorf from Mumbai.m(22.3) Because of delay, my layover has reduced to 1 hour. to be 2 hours initially. Can you please confirm that my flights are confirmed & also we will be assisted to make a quick transfer?

@kinioamol Hi, please DM us via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport Hi @EmiratesSupport i had requested refund for my flight which was on April 2nd and i had to pay penalty of $400 around per business class ticket…. Can you please look into this matter

@o_hora23548 Hi Aisling, there will be no additional fees for cancellations or rebookings. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport @emirates Hi @EmiratesSupport Due to fly March 27. Are you offering 100% refunds if we cancel?

@rx7_150 Hi Fahad, you can expect your refund to be processed within approximately 15-21 business days. Thank you.

@EmiratesSupport How many days does it take to get a refund?

@lanaonice Hi, please DM us the traveler's full name, baggage file reference, and email address so we can check the status and assist you further. You can also go to emirat.es/baggagestatus.

@EmiratesSupport Hi Emirates, we understand you’re all working under pressure. Our baggage didn’t arrive on our flight on 17 March. We haven’t received any update and unable to reach anyone by phone. We’re travelling with 2 small children & urgently need our luggage. Could you please help? Thanks

Emirates has resumed reduced flight operations after a temporary suspension earlier this morning (16 March, 2026). Some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. Customers are advised to check the status of their flight on emirat.es/flightstatus before heading to the airport. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. Please do not go to the airport unless you hold a confirmed booking. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. Customers can review the latest operational updates on emirates.com, and should check their email for notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority, and will not be compromised.

@Clement_Sky_R Hi Clement, if you’re booked on a flight scheduled to depart between 28 February until 15 April, there will be no additional fees for cancellations or rebookings. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport Thank you ! Without fees right ?

@nicole_dixon_09 Hi Nicole, you can expect your refund to be processed within approximately 15-21 business days. Thank you.

@EmiratesSupport @emirates When will I get my refund or email in response to my refund request?

@pongsapak24438 Hi Pongsapak, please make sure you’re following us here on X, then use the link below to send us a Direct Message at emirat.es/xdm. If the issue persists, please contact us at emirat.es/support. Thank you.

@EmiratesSupport @emirates How can I contact you? I can not send the message via emirates app.

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@Sofea56 Hi Sofea, we’ve replied to your DM, please check your inbox. Thanks.

@EmiratesSupport Please reply my questions🙏

@gimmickhu Hi there, thank you for reaching out. Please DM us to review your ticket details. twitter.com/messages/compo…

@EmiratesSupport Hi there , i requested my refund on 04/03/26 and still haven’t received any refund. Can someone please check my refund status? I DM support last weeks and no reply too .

@Sofea56 Hey Sofea, we got your DM and replied. Thanks!

@EmiratesSupport Please reply my DM

@elllllaaaabbbbb Hi Ellla, sorry for the delay in our response. We're receiving a large volume of interactions on this channel. We saw your sent DM and replied to it. Please check your inbox. Thanks.

@EmiratesSupport @emirates @EmiratesSupport your DM me asking for my boooking details to help understand why I have only been refunded for one ticket on my booking not 2, and then no one is replying to me now. Please can someone DM me? I have messaged you my details

@P4539001289209 Hello Pawan, we're sorry for the delayed response. We've received your DM and replied to it. Please check your inbox. twitter.com/messages/compo…

@EmiratesSupport Can you please respond to the DM I sent you.

Hi, thanks for reaching out and sorry for the delayed response. Due to the current situation we're experiencing a high number of messages due to which the responses are delayed. Please submit the online feedback form through the below link. Our team will investigate and write back to you. emirates.com/ae/english/hel… If you need any other help, please DM us.

@EmiratesSupport I’m afraid you are failing to answer my question, I am getting nowhere with my question. And feel disappointed that you are unable to answer me correctly.

@Maham54499382 Hello Maham, we're sorry for the delayed response due to the high volume of messages we're receiving. We've replied to your DM and look forward to assisting you. twitter.com/messages/compo…

@EmiratesSupport Hey @EmiratesSupport I have DM-ed you multiple times over the last few days. Could you be kind enough to reply. This has been such a terrible experience choosing to fly with you.