Lenskart Support

2.3K posts

Lenskart Support banner
Lenskart Support

Lenskart Support

@LenskartSupport

Присоединился Mart 2026
0 Подписки48 Подписчики
Lenskart Support
Lenskart Support@LenskartSupport·
@NUParmar_ Hi Mr. Parmar, we sincerely apologize for the inconvenience caused. Please be assured that we are here to help you. Kindly share your Order ID and contact number via DM so that we can assist you further. -Thanks, Vivek twitter.com/messages/compo…
English
0
0
0
1
Lenskart Support
Lenskart Support@LenskartSupport·
@tirtha34 We tried calling you; however, we were unable to connect and establish communication. As checked, the refund has been processed through the Cashfree link, and the same has been shared with you. If you need any assistance, please feel free to reach out to us. Thanks - Kajal twitter.com/messages/compo…
English
0
0
0
0
Tirthankar Ghosh
Tirthankar Ghosh@tirtha34·
@Lenskart_com @ashish_kr96 I was given a @Lenskart_com refund on March 27: Your Exchange/Refund request details: *Order ID:* #1331547301 *Item(s):* Lenses Only Eyeglasses. No action till March 3. Is this the way Lenskart treats its customers. To top it all I am a Gold Member.
English
2
0
0
24
ashish kumar
ashish kumar@ashish_kr96·
Ok i have ordered @Lenskart_com frame. And i have availed the pathetic customer service from them. Oh so after facing size iddue i did not got return option but simply replacement option and even after that pickup denial ok. after that slowest customer service. One reply in 5 min
English
2
0
0
92
Lenskart Support
Lenskart Support@LenskartSupport·
@SunilKanjariy10 Hi Sunil, as discussed, we will connect with you on 15 April 2026 to assist you on this. Thank you. -Payal
English
0
0
0
0
Lenskart Support
Lenskart Support@LenskartSupport·
@pranhard We tried calling you; however, we were unable to connect and establish any communication. We are closing this thread for now. If you need any further assistance, please feel free to reach out to us. Thanks - Kajal twitter.com/messages/compo…
English
0
0
0
0
pranhard
pranhard@pranhard·
@Lenskart_com Ordered glasses (Order #1335516409) for my father, but he didn’t like them. Product is unused, yet only exchange option is shown—no return. Why is return not allowed? Customer care is unresponsive (only automated calls). Please initiate return & refund ASAP.
English
3
0
0
6
yash Agrawal
yash Agrawal@Yash81758091·
@Lenskart_com fruad and fake company lenskart mai kl se company ki bol rha hu exchange order karne lekin bevkuf banaa rahi hai yah fek froad madrachod company hai mujhe ine logon Ne pareshan kar diya na customer care baat kar raha hai bus ek aur froad Hai company bycot
yash Agrawal tweet media
Indonesia
1
0
0
4
Lenskart Support
Lenskart Support@LenskartSupport·
@NamanA12022 Hi Naman, as discussed, we request you to allow us time till 15 April 2026 so that we can check and share the frame availability with you. Thank you. -Payal
English
0
0
0
2
Naman Arora
Naman Arora@NamanA12022·
@Lenskart_com Really impressed with the durability of Lenskart—my glasses stayed intact even after an accident. Now on day 6 of recovery, but the current frame is causing discomfort on my injured nose. Would appreciate a comfortable replacement. Order ID: 1335044700
Naman Arora tweet media
English
2
0
0
5
Lenskart Support
Lenskart Support@LenskartSupport·
@DamjapR94252 We tried calling you; however, we were unable to connect and establish communication. We are closing this thread for now. If you need any further assistance, please feel free to reach out to us. Thanks - Kajal twitter.com/messages/compo…
English
0
0
0
0
Damjap RIDDI
Damjap RIDDI@DamjapR94252·
@Lenskart_com Very disapointing service. Ordered on 31.03.26 (Rohini Sec-7 opp. M2K) Promised to Home deliver by 5 April. Delivery failed, no follow-up. On 10 Apr, order found lying at store. System, store or delivery issue? Expect accountability. #Lenskart #PoorService #Delhi
Damjap RIDDI tweet media
English
3
0
0
41
Lenskart Support
Lenskart Support@LenskartSupport·
@heyking_2 Hi Teja, we sincerely apologize for the inconvenience caused. We are currently working on your concern. Please allow us 24 hours, and we will provide you with an update. Thanks, Shivang.
English
0
0
0
0
bull brain
bull brain@heyking_2·
@LenskartSupport Hey, my order which is supposed to be delivered on 8th April, is delayed. Look into this on priority and let me know when can I receive my order?
bull brain tweet media
English
1
0
0
7
Lenskart Support
Lenskart Support@LenskartSupport·
Hi Naman, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 9:00 AM to 9:00 PM, so that we can assist you promptly. Thanks, Shivang.
English
0
0
0
0
Lenskart Support
Lenskart Support@LenskartSupport·
@shrinaman2003 Hi Naman, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Please be assured that we will connect with you at the earliest over a call to resolve your concern. Thanks, Shivang.
English
0
0
0
4
Lenskart Support
Lenskart Support@LenskartSupport·
@mukeshsarawagi Hi Mukesh, as discussed, we have shared your feedback with the store team. We have also requested them to ensure that all billing details are clearly explained to every customer before generating the final bill, so that this does not happen again. Thank you. -Payal
English
0
0
0
0
mukesh sarawagi
mukesh sarawagi@mukeshsarawagi·
@Lenskart_com why there is a convenience fees on my order no 1336803385.I went to shop and chose my order what is the convinience on this. Why store manager did not informed this hidden charges
English
3
0
0
5
Lenskart Support
Lenskart Support@LenskartSupport·
@BrijeshKumarKJ1 Hi Brijesh, we certainly don't want you to have such an experience with us. Kindly DM us your registered contact number along with the order ID so that we can check, and assist you in a precise manner. Thanks- Srishti D
English
0
0
0
0
Brijesh Kumar K J
Brijesh Kumar K J@BrijeshKumarKJ1·
@Lenskart_com I bought glasses at Lenskart Nagercoil & was told I could redeem a free sunglass online. Order not received, but marked delivered with forged signature. No response. Need urgent resolution. No response from support also … only useless tickets
English
1
0
0
2
Lenskart Support
Lenskart Support@LenskartSupport·
@SHalder75532 Hi Sudipta, we sincerely apologize for the inconvenience caused to you. Please be assured that we are working on your case and will provide you an update by 15 April 2026. Thanks, Shivang.
English
0
0
0
0
Sudipta Halder
Sudipta Halder@SHalder75532·
@Lenskart_com Pathetic Service...   Any local store can deliver a spectacle within 3 days and brand like Lenskart is taking 15 days to deliver order!!! Am sure and you may also admit that it is not a good advertisement.  Order No: 1336006047.
English
2
0
0
12
Lenskart Support
Lenskart Support@LenskartSupport·
@RockingKKJha Hi Mr. Jha, appreciate your time on the call. As discussed, we are glad to know that your order has been successfully delivered to you. Do let us know if you need any further assistance. Thanks- Srishti D
English
0
0
0
1
Lenskart Support
Lenskart Support@LenskartSupport·
@Abhishe20818011 Hi Abhishek, you are requested to please DM us in which store you are planning to visit, and convenient time so that we can coordinate with them, and get this sorted for you as soon as possible. Thanks- Srishti D
English
1
0
0
2
Abhishek Kumar
Abhishek Kumar@Abhishe20818011·
@LenskartSupport Ok pls provide me your number because store is having a habit of saying No. Last time also they did not replace the glass which was unused and become yellow. For cracked one too they were refused for replacement
English
1
0
0
5
Abhishek Kumar
Abhishek Kumar@Abhishe20818011·
@Lenskart_com @peyushbansal team I bought 2 specs and 1 has been cracked and other which is unused has been turned yellow. Upon escalation u replaced cracked one in Nov-25. The replaced one is started cracking in just 3 months. #cheap quality product?? Can you pls refund?
English
2
0
0
10
Lenskart Support
Lenskart Support@LenskartSupport·
@Urfriendshashi Thank you for your time over the call. As discussed, the order has been delivered to one of our Lenskart stores, and we have requested the team to arrange home delivery for you. We will keep you updated once we have further information. Thanks - Kajal twitter.com/messages/compo…
English
0
0
0
0
Rk
Rk@Urfriendshashi·
@Lenskart_com I placed an order for glasses (Order 1336077099) on April 5, but it still hasn’t been delivered even though it’s marked as delivered. support ticket (ID: 120045018) hasn't been resolved, but shows closed. Please help urgently,I need an update on my missing order!"
English
1
0
0
10
Lenskart Support
Lenskart Support@LenskartSupport·
@ayushxsingh5 Hi Ayush, appreciate your time on the call. As discussed, we are working on your concern, coordinating with our concerned team, and will get back to you with an update by 15th April 2026. Thanks- Srishti D
English
0
0
0
1
Ayush Singh
Ayush Singh@ayushxsingh5·
@Lenskart_com @peyushbansal Product marked delivered, now being told it’s missing. Original frame unavailable and still being pushed for exchange. This repeated mismanagement is unacceptable. You all are making me fool from last 2 months. Stop cheating your customers. No words😡
English
1
0
0
12
Lenskart Support
Lenskart Support@LenskartSupport·
@venkat9980 Thank you for your valuable time over the call; we truly appreciate your patience. As discussed, your concern has been addressed, and hence this thread is being closed. Please feel free to reach out to us if you need any further assistance. Thanks-Suraj. twitter.com/messages/compo…
English
0
0
0
0
VR
VR@venkat9980·
@Lenskart_com OrderId:1336780278 | I spent 2hr45m at 2 stores with family, only to be denied direct purchase of frames. Forced fitting charges, no immediate handover and 2-3 days delivery. What should be a 5‑min checkout turned into total disaster with only ans “Its our process”
English
3
0
0
7
Aditya
Aditya@i_adityaagarwal·
Ordered specs from @Lenskart_com (Order ID: 1334176115) - received defective product from Day 1. No response even after escalation emails. Offer expiring, commitments not fulfilled. Very poor experience. Need urgent resolution. @PeyushBansal @LenskartSupport
English
5
0
0
11
Lenskart Support
Lenskart Support@LenskartSupport·
@22ee1a4ebec34da Hi Bhargav, thank you for your time on the call. We sincerely apologize for the inconvenience caused. As discussed, we are closing the case. Please feel free to share your valuable feedback. Thanks, Shivang.
English
0
0
0
2
Bhargav
Bhargav@22ee1a4ebec34da·
@Lenskart_com, why do they always make fake promises even if they are not able to fulfill ? At the time of ordering, it shows delivery for tomorrow, but after placing the order, delivery shows after 4 days. So why didn't you give the correct delivery date before placing the order
Bhargav tweet mediaBhargav tweet media
English
2
0
0
18

Открыть

@NUParmar_ @PiyushJalan93 @Lenskart_com @peyushbansal @ConsumerReports @jagograhakjago @tirtha34 @ashish_kr96