Matt Herbert

@British_Airways Thanks for the response, but I don’t think that taking 2 months to resolve a complaint is acceptable especially when two colleagues on the same trip have had their complaints resolved in under 2 weeks. How can I escalate this?

@Mattherbert1982 Hello Matt, If you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de… Graeme

Frustrating service from @British_Airways still waiting for a response to a complaint logged 4th February! No obvious way of contacting to escalate.

@British_Airways I logged a complaint - case reference 24375868 on the 4th February due to delays both outbound (which caused a missed connection) and inbound (over 11hours) that resulted in a major disruption as well as cost of hotel and parking at Heathrow. I am still waiting on a resolution.

@Mattherbert1982 Hi Matt, I'm sorry nobody has gotten back to you regarding your complaint. Could you please provide as much info as possible and we will endeavor to see what we can do to help.

@HellyHansen unable to get you on phone, 2 emails without reply and still waiting on a refund that was signed for on the 17/04?

@amyantcliffe @jovickerserac @erac_hannah @Jon_jackson82 @Graemedbutler Jacko we would have won if you have come out to play when we knocked on...

@jovickerserac @erac_hannah @Jon_jackson82 @Mattherbert1982 @Graemedbutler Get yourself organised now Jacko...😂

@erac_hannah @jovickerserac You seemed less than keen to speak to me earlier @erac_hannah - not like I was asking much either 🤪

It really is good to talk... Thank You @jovickerserac

@jovickerserac @Graemedbutler @erac_hannah @Jon_jackson82 @amyantcliffe you playing?

@jovickerserac @Graemedbutler @erac_hannah Make sure @Jon_jackson82 gets an invite...!

@jovickerserac @Graemedbutler @erac_hannah @Jon_jackson82 Assume @erac_hannah is doing it...

@jk33384 Happy birthday mate, hope you’ve had a good day. Hopefully catch up soon

Big day...50 today 🎉🎉🎉As with so many, this has been an awful year personally - mental health at its lowest for years #depression #anxiety and treated appallingly #Redundancy BUT I am still here #Fighting because I have learned that #talking works and because I have #support

@jk33384 @waitrose Great effort mate, hope to see you soon

It is definitely a bit of a change but this is my new temporary office. Very much enjoying meeting the customers and really happy to be doing something useful!!! Thank you to Waitrose for the opportunity 👍🏻😊 #makeadifference #helpinghand #waitrose #sunny @waitrose

@HerbertNick That’s what Natalie Imbruglia said...

@joannevickers I thought it was 5 and drive...especially in Yorkshire

When you’re ready to travel, we want you to feel confident and safe. Our Complete Clean Pledge is our commitment to industry-leading procedures to clean and sanitize with a disinfectant every vehicle, with careful attention to 20-plus high-touch areas. bit.ly/2WnCnG2

@mattmet79 @joannevickers @TheCricketGeek @craigukmanc I had the data pulled @mattmet79 is the number 1 user!! #secretcarclubber

@joannevickers @TheCricketGeek There’s always one parked in Halifax station - I keep telling @Mattherbert1982 and @craigukmanc it’s never used 😂

Turns out if you go car shopping and you want something like an Audi TT and your wife wants something like a Mitsubishi Shogun you come home without a car.

Can’t believe @FlyLoganair have cancelled the Manchester -Norwich route, always seemed busy and is so much better than a 10 hour round trip

Not sure how I’m old enough to have a 5 year old!?!

@jk33384 @tchappen Congrats mate, couldn’t imagine a more worthy recipient

Wow, cannot quite believe it but I only went and won an award as #mostinspiringemployee at the @tchappen #awards. Humbled and delighted of course 🥳🤩. Thank you to all who support me, especially my wife, Beth without whom I would not be the man I am #mentalhealth #movember

@clare_beynon @BBCCiN @ERACTeamPudsey @JaneneScurfiel1 @amyantcliffe @CatrinMorgan82 @LeanneERACSAM Amazing effort- keep it going!

Day 2 finished 🥵 .....barely any WiFi 😫This is the toughest challenge we have ever done!!! 8 hours uphill tomorrow 😳 Raising money for @BBCCiN #SU4teampudsey @ERACTeamPudsey @JaneneScurfiel1 @amyantcliffe @CatrinMorgan82 @LeanneERACSAM justgiving.com/fundraising/ba…