Starry Support

We're here to help! ::: 1 (888) 231-9403 ::: support@starry.com ::: starry.com/support

@babygirl4lf29 @StarryInternet Hello Marissa, Thank you for reaching out. In order to fetch your account details, could you please share one of the following: • The email address associated with your Starry account      • The mobile number linked to your account      • The MAC address of your router    ...

@StarryInternet my service is down. What’s going on?

@Credo03 @StarryInternet I'm sorry you're having trouble. We would be happy to investigate this more for you. Please email us your address at support@starry.com or DM us. Thank you!

@grapemilk_ @StarryInternet There was a worldwide AWS disruption today that impacted companies and users all over the world. We apologize for how this effected you. At your convenience, please email us at support@starry.com so we can investigate any issues you may be having. Thank you.

@StarryInternet having issues in NYC and been very hard to contact with support.

@marjorierb16 @StarryInternet Hello! I'm sorry you're having trouble. We would love to look into this more for you. Please DM us or email our team at support@starry.com with your address, so we can investigate this more for you.

Anyone else having issues with @StarryInternet being down since yesterday?

@__amandalynn @StarryInternet Hello! We're sorry that you're having trouble. Please email us at support@starry.com or DM us with your specific street address, so we can check on this for you. Thank you for reaching out!

Hi @StarryInternet is there an outage in Jeffries point east Boston?

@naskarjoydeep @StarryInternet I'm sorry you're having trouble with chat. Please email us at support@starry.com, so our support team can investigate this for you.

@StarryInternet my internet is not working. The chat option in customer service is just pathetic.

@epicgentlemann @StarryInternet @lee4fun213 I'm sorry you're having trouble with your service. Please let our support team know about the trouble you're having. You can reach Starry support 24/7 by email at support@starry.com, by chat through the Starry App, or give our team a call at 888.231.9403. They would love to help.

@StarryInternet when 90044?

@cheeze_gris @StarryInternet We are sorry to hear you are having issues. Please send us an email, so we can locate your account and assist.

@StarryInternet noo internet 2 days??? & no support

@meandogstudio @StarryInternet Hello! We apologize for the disruption you are experiencing. Please DM us with the email address associated with your account. We'd be happy to look into this matter further for you. Thanks!

@StarryInternet Never use this, internet gets disconnect very often

Broadband is essential. We’re proud to provide the #EmergencyBroadbandBenefit to our Starry Connect communities. Our teams are out in #Queens #LIC today spreading the word. #HappyInterneting #BroadbandForAll

@solo7th @StarryInternet We would love to investigate this issue for you. Please email us at support@starry.com with the email address on your account so we can get to work on this for you.

@StarryInternet WiFi’s been out since last night Still nothing. What’s going on? Do I have to switch back to spectrum?

@lex1125 Hello! Please DM us so we can take a look at your account and we would be happy to look into this matter further for you. Thanks!

@StarryExperts Starry promised our building a locked monthly rate- guaranteed for as long as we remained Starry customers. We agreed to let an antenna be installed on our roof. Now, we have been notified that Starry will try to break the agreement and raise the rate! Please help

@BusinassGuy Hello! We apologize for the trouble you are having. Unfortunately, we have not received your DMs. Please email our Customer Support team at support@starry.com or give us a call at 888-231-9403 and we'd be happy to assist you. Thanks!

@StarryExperts Hey can you get my DMs?

We're here to help! ::: 1 (888) 231-9403 ::: support@starry.com ::: starry.com/support

@HowTheWestWS @StarryInternet I'm sorry you're having trouble. We would love to look into this for you. At your convenience, please email Starry Support at support@starry.com or call 888.231.9403. Thank you.

@212Actor @StarryInternet Thank you for reaching out! We're sorry to hear about the connection issues you have been facing. Please DM us with the email address associated with your Starry Internet account, and we'd be happy to look into this matter further for you!

@StarryInternet it’s been a week without service and all of your customer service reps only seem to be trained in gaslighting customers. Is it that hard to restore my service? Should I post some of the absolutely bananas replies I’ve received? Please & thank you. #starryinternet

@Top3Picks @StarryInternet Hello, thank you for reaching out! Please DM us with the email address attached to your account, and we'd be happy to look into any issues you are having. Thank you!

@StarryInternet what is going on with the internet? I am not happy right

@JimbyVEVO @StarryInternet We're so sorry to hear about the service issues you are experiencing. Please DM us with the email address associated with your account, and we would be happy to take a look! Thank you!

❌❌❌ WRONG ANSWER FOREHEAD @StarryInternet your service is a joke!!!!! GET IT TOGETHERRRR this is the second time this month!!! you are impacting my livelihood!!!

@Hottesome @StarryInternet @Ask_Spectrum @GetSpectrum We would be so happy to have you! Please visit our website at starry.com to enter your address and see if we are available at your location! If not, you can add yourself to our Wait List to be notified as soon as we are! Happy Interneting!

@StarryInternet save me from @Ask_Spectrum @GetSpectrum 😭

@Wa41150214Steve @StarryInternet Hi! Please DM us the email address associated with your Starry Internet account, and we'd be happy to look into this further for you. Thank you!

@StarryInternet internet outage. What’s the status on reconnection?

@browni73850 @StarryInternet I'm sorry you're having trouble and your phone call to support dropped. You can also reach our experts by email at support@starry.com, by chat through starry.com or Starry App, or give them another call at 888.231.9403. Our support team is available 24 hours, 7 da...

@StarryInternet has been out since noon on Friday. Never seen an outage this long in my life. Offered a week’s credit - just insulting at this point.

@NiqueeTheDONN @StarryInternet I'm sorry you're having trouble. Reach out to our support team so they can look into this more for you. Please let our support team know by email at support@starry.com (mailto:support@starry.com) or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days...

@StarryInternet every time it storms yall weak ass internet goes out. Im so glad im moving and getting rid of this shit