TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@LuSchmoo If you wanted to discuss charges, you can also phone our helpline on 0343 222 1234 (open daily 0800-2000).

@TfL Fair enough that you can’t access charges from this end, but I guess if we needed to, we could I guess contact your directly. Thanks for replying anyway.

@TfL trying to sort my son an 11-15 Oyster card and every time I go to pay it says there a problem, have called but can’t get through to anyone, are you aware of a problem?

@LuSchmoo I'm unable to review your charges or travel data from this end. If you don't want to register, you can view the last seven days of travel as a guest. contactless.tfl.gov.uk/UnregisteredCu…

@TfL The journey on Thursday was just after 12:00, but I could have sworn the other ones were also off peak, although I can’t remember. thanks for replying so quickly by the way.

@LuSchmoo Hi, there's a slight difference in price (10p) between the cost of journeys at peak time and those made off-peak. The trips you were charged £3.10 for were at peak times, i.e. Monday to Friday from 0630 to 0930 or from 1600 to 1900. Thanks, TA tfl.gov.uk/fares/find-far…

@TfL Waterloo via Leicester Square, I was charged £3? The Russell Square to Waterloo journey was on Thursday, but the other two were on Tuesday and Wednesday. I don’t want a contactless account to check it though. I just don’t understand why the prices were slightly different.

@DavidWa17088232 Thank you for getting me those details, I will inform the route operator.

@TfL We are now moving after he sat at bus stop 9 minutes unacceptable I told him he only allowed 3 minutes at a bus stop

@TfL 96 driver taking a phone call whilst In service and keeping all the passengers waiting! Arrive shame on you hand service to a proper bus company

@DavidWa17088232 What direction is the bus headed and what's the location?

@TfL Still waiting reg number LT63UJL

@Chocolate_cxo Charges apply if you drove within the Congestion Charging Zone (CCZ) during charging times. On bank holidays, this is between 12:00 and 18:00. tfl.gov.uk/modes/driving/…

@TfL @TfL So if your driving in central ldn before 12PM you'd still have to pay the congestion charge?

Extended until 26 May 2026: Free cross-river bus and DLR travel* Free bus travel on SL4, 129 & 108 (full routes). DLR fares refunded between: • Greenwich/Cutty Sark ↔ Island Gardens • Woolwich Arsenal ↔ George V More info: tfl.gov.uk/modes/driving/… *Ends 23:59 on 26 May 2026

@Chocolate_cxo Hi, Good Friday is a public holiday, so travel would have been off-peak all day. Thanks, TA tfl.gov.uk/fares/find-far…

@TfL @TfL does yesterday fall under a bank holiday?

@TapperJosephine Hi Josephine, I hope you're okay. Please complete the form below to send details in and register a formal complaint about the 171 driver. My colleagues in London Buses will follow up. Thanks, TA tfl.gov.uk/help-and-conta…

@TfL @TfLAccess Hello. How do I make a complaint about a bus driver? 171 route.

@Veemz Hi, please send us a direct message with the bus route number? Thanks RG.

@kirkbysheila28 Hi Sheila, sorry to hear this. Please complete the web form attached with the bus details - tfl.gov.uk/help-and-conta…, so this can be looked into. Thanks RG.

@TfL what is the point in having wheelchair spaces on buses when there’s pushchairs occupying the space and the driver on the 129 bus says they can’t tell them to move when I say wheelchairs take priority? 🤔

@NitroN1ck Hi Nick, please see the capping information for Chelmsford attached - nationalrail.co.uk/tickets-railca… RG

@TfL Just wanna check, does tapping in with contactless at either Chelmsford or BP, now work the same way as it does at Shenfield? I.e. the TfL Go app will pick up my journey and count towards the daily cap etc etc?

@tuestotheday tfl.gov.uk/fares/find-far…

@TfL I went to London last night, got train from Wickford Essex at around 6pm, went Tottenham Court Road. I got a return and tapped in from Wickford. I have been charged nearly £50!!! How is that right? Normal price for a ticket would be half that at that time of day?!

Hi there Thanks for getting in touch. It looks a touch was missed at the ticket barriers. If you haven't done so yet, please register your card at contactless.tfl.gov.uk to view your journey and charging history. After registering, you can apply for a refund via the web form by selecting "Contact us about this card" under "Card management." If you need further assistance, please let us know. Thanks ^DD

Hi there. Thanks so much for taking the time to share this with us. I’m really glad to hear that our staff were able to support your sister during such a difficult moment, and I truly hope she’s recovering well. I’ll make sure your feedback is passed on to the team at the station. Have a wonderful weekend. ^DD

I just want to say thank you to the staff on the district line on the 1st April at 11.30pm my sister had a seizure on the train at Earl’s Court and all the staff were so lovely and helpful ❤️ @TfL @DistrictLine apologies for causing delays to fellow passengers

@barryburbles Hi there. Night Tube services are running as normal, although some routes may have part closed for engineering work. You can find full details here: tfl.gov.uk/tube-dlr-overg…. Thanks ^DD

@TfL Hello, is night tube running tonight? thanks

@NadiaSohawon Hi Nadia, thanks for getting in touch. You can register an enquiry with our Lost Property Team at tfl.gov.uk/help-and-conta…. They will get in touch if your keys are found and handed in. Thanks, SW.

Worth a shot… LOST KEYS 🔑 in London today, Fri 3rd April. 10am:Travelled from Essex rd to barnsbury(walked) 11.30 :Upper st N1 12pm:Highbury - Victoria(vic line) 12.30:Victoria station - went to WHsmith & Lola cupcakes. 1pm:Mildreds (vic branch) 4.30: walked to BILLs(vic branch) 5.30:Vic line to finsbury park then manor house. Walked down green lanes. #LostandFound #london #lostkeys #TFLlostansfound @TfL @mildredslondon @Bills_Food @WHSmith

@amdavies141a Hi there. Thanks for taking the time to share this with us. I’ll pass your feedback on to the Underground team. Have a wonderful weekend. ^DD

@TfL I have just been very impressed by the help offered to a blind passenger on the Victoria line by your platform staff first at Oxford Circus then at Victoria. Really good work by your people.

@krisvandesande Hi there. Thanks for bringing this to our attention. I'll get the team to look into it. Have a good weekend. ^DD

@tfl bus stop 7570 needs some IT love.