Portland/Multnomah 911

Our March Director's Report is out! Learn about how we meet the needs of our community, month after month and year after year. portland.gov/911/documents/…

We are recruiting 3 community members to volunteer on the User Board from West Portland, East Portland, and East Multnomah County. The User Board brings together partners and community voices to advise on 9-1-1 operations, policy, and improvements. More at governmentjobs.com/careers/portla…

Who's your safety hero? Submit your artwork by April 15, 2026. Visit Portland.gov/safety-art-con… for rules and submission details.

The Women in Public Safety event is from 10 a.m. to 2 p.m. Saturday, March 7 at the @PortlandPolice Training Facility at 14912 N.E. Airport Way in Portland. We'll be there. Will we see you?

Our average 911 hold time reduced by more than 25 percent from a year ago and our non-emergency hold time improved by more than 34 percent. Learn more in our latest Director's Report, portland.gov/911/directors-…

Seven new BOEC employees graduated from the Oregon Department of Public Safety Standards & Training program in Salem with 911 professionals from around the state. They took classes on ethics, call handling, criminal law, stress first aid + more! Congrats class BT153!

We'll be here: Talk a Mile 11-12:30 Feb 5 @ Jefferson HS. More: docs.google.com/forms/d/e/1FAI… Battleground HS Industry Fair 4-7 Feb 19. More: battlegroundps.org/page/industry-… Safe Blocks Resource Fair noon-3 Feb 28 @ East Portland Community Center. More: portland.gov/community-safe…

Last year was a big one for our Outreach & Recruitment program. The BOEC Outreach Team presented at more than 29 different events! We opened two recruitments, resulting in more than 500 applicants!

In the past year, we have held three in-house academies. That’s 28 new hires! We’ve also developed new curriculum, including a class on adult learning. And we’ve developed programs to support our new hires, with skill building curriculum including improved typing.

We’ve come a long way over the last year! Between 7pm and 5am on New Years’ Eve, we had a 25% reduction in 911 calls. With the help of our community and partners at @PDX311, nearly 400 fireworks reports were filed online. More at portland.gov/911/documents/….

All fireworks are banned in Portland. Fireworks affect our neighbors. Respect the ban. Do not call 9-1-1 to report fireworks. You can report at portland.gov/fireworks. 9-1-1 must be used only for reporting active fires and serious medical issues. Your cooperation saves lives!

Happy almost 2026! Fireworks are banned in Portland. Fire and injury caused by fireworks are avoidable. You can report fireworks use in Multnomah County here: portland.gov/fireworks Do not call 911 to report fireworks. Call 911 if someone is hurt or something is on fire.

Check out the new Director’s Report to learn about the busiest hour and day of the week and a reduction in wait times from a year ago (911 callers waited on hold for an average of 37 secs. last Nov.; this year, that wait is down to 21 secs.! More at portland.gov/911/directors-…

BOEC Senior Dispatcher Holly and concerned citizen Solomon were honored today by @MultCoSO for their parts in a river rescue that saved a life. We thank all of our partners who worked quickly and collaboratively to ensure that the patient survived. @PDXFire

Check out this month's Director's Report to learn about our recent wins, including additional call taking and dispatch certifications, and more! portland.gov/911/directors-…

Gratitude Project delivered sunshine by "thanking the helpers," the 911 call takers and dispatchers that show up for our community. We appreciated the visit, the gratitude, and the opp. to teach kids that 9-1-1 is here if they are having an emergency. instagram.com/gratitudeproje…

BOEC call takers/dispatchers Taylor and Angie were honored yesterday with medals for saving lives at the @PortlandPolice awards ceremony yesterday.

Congrats to the grads the Ore. Dept. of Public Safety Standards & Training program who are 1 step closer to becoming professional telecommunicators! Special congrats to the academic award winners and those who delivered addresses.

BOEC joins @GovTinaKotek in showing appreciation for the entire first responder continuum, which, of course, includes 911 call takers and dispatchers! Thank you to all first responders on this National First Responders Day.

UPDATE: The outage to the non-emergency line has been resolved. If you have a non-emergency, call the non-e line, 503-823-3333. 911 was not affected by the outage. If you have an emergency, call 911.