Adam L Smith

The G2 community ranked ServiceNow ITSM the leader in nine market categories for winter 2026! 🏆 From “having a sidekick that takes care of the grunt work” to ensuring “nothing slips through the cracks,” see what users say they love most about our ITSM: spr.ly/6019743dH

What an honor! ServiceNow is the only vendor to be named a Leader by Gartner in the 2025 Magic Quadrant for AI Applications in ITSM. Our AI isn’t an add-on—it’s built into the tools, data, and workflows IT leaders rely on. Learn more: spr.ly/6012ATdrK

Service Management is core to so many things that we do at ServiceNow. I'm grateful to be a part of the team. Learn why enterprise IT leaders trust ServiceNow in the Spring 2025 G2 Enterprise Grid Report for IT Service Management Tools. spr.ly/60124jXeo

A little AI fun. Looking forward to being a warrior of positive change with #AgenticAI. #LifeAtNow and #EmployeeKickoff2025

ServiceNow CEO: Regulations around AI needed to be relaxed cnb.cx/4g6xTJt We think we can do a lot to govern AI on the #ServiceNow AI Platform for Business Transformation.

US Citizen? Then Vote! Vote! Vote!!! And thanks to all who have done so!

A fun conversation with a few smart people who find it difficult to explain AI to a 4th grader. I personally like Nick's analogy of flying an airplane... 😆 spr.ly/6010UJms8

This webinar is coming soon! Join us to see how UW Health implemented Service Operations Workspace into its IT services and operations, boosting agent productivity, resolving incidents faster, and transforming its service desk. Register here: spr.ly/6013U8lFH

Wasn't sure what Agentic AI was before we launched ours. Instead of insights from AI, now there are actions, which plays into ServiceNow's automated workflow strengths. Watch the full demo to see what ServiceNow AI Agents can do for you: spr.ly/6011orTFZ

I love to see how companies are transforming with AI—our customers are proof. Read on to learn how American Honda Motor Co., BT Group, Dell, and others are harnessing the power of Now Assist's GenAI capabilities to level up their day-to-day operations. spr.ly/6011WQtuv

Our Xanadu ServiceNow platform release is here! There are so many magical innovations in our biggest AI release yet, it’s almost impossible to choose a favorite. Get a full rundown of the new features in this blog and let me know your #1 in the comments. spr.ly/6013WYWUF

I've been at ServiceNow for 4 years and I can't praise this company and my teammates enough. Cheers to 20 years of ServiceNow and all that’s to come. Watch the video and you'll know why we’re just getting started!

Having fun with Idris! Our new ServiceNow brand ambassador is a man who needs no introduction: Idris Elba! Catch the behind-the-scenes laughs from our latest TV commercial and see how we’re putting AI to work for people. spr.ly/61107iwmU5 #PutAIToWork

I'm excited the NHL is now going to be in Utah! Did you know though that the NHL brings over 1,300 games to life each season. This is how the ServiceNow platform helps the league achieve its clear vision (and keep innovating): spr.ly/60175lPOf

Just watched this! Heart-warming stories about people who overcame by being hungry and humble and developing new skills. When resilience meets opportunity, they rise up! Watch 'Alt Shift Life,' a Tribeca Studios production in partnership with ServiceNow: spr.ly/6012ejUWG

Sometimes when you're at these conferences, you don't get to attend all the sessions you want to see. I'm catching up on all the good sessions too. Discover on-demand sessions, keynotes, insights, and must-watch moments of ServiceNow’s event of the year: spr.ly/6013eVVCB

I love Idris Alba and I think he's the perfect spokesperson for @ServiceNow ! ServiceNow is putting AI to work for people, and Idris is helping to spread the word. Check it out! spr.ly/6016d1CIg

Want to learn how you can utilize the Now Platform to cut IT costs? We're sharing the strategies we use to optimize IT costs daily during this #Know24 session. Register here: spr.ly/6011jrLz9

I'm working on this webinar behind the scenes. We want to help you unlock your organization's digital potential with ServiceNow! Join our webinar to learn how you can easily control cloud costs and streamline operations for faster results in the cloud. spr.ly/6011ZYMUX

Join me and my teammates for an overview of the exciting new features you'll experience for Software Asset Management, Cloud Cost Management, Hardware Asset Management, and Enterprise Asset Management. See live demos and ask questions. Register here: spr.ly/6014Zr7jy