Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@LanLum36874 Hi there, we recognize the importance of addressing this matter, and we want to assure you that our team is here to help. Please send us a DM with the email address linked to the profile, so we can have a closer look. twitter.com/messages/compo…

@Airbnb @AirbnbHelp My host canceled & I proposed a reasonable compromise to resolve the issue, but it was ignored and the case was closed. No explanation of resolution or how host accountability is handled. Open to fair resolution. Can someone review?

@JohnVau87928634 Hello John, thank you for bringing this to our attention. We would like to take a closer look. Could you please DM us and share the email address linked to the Airbnb account? twitter.com/messages/compo…

@AirbnbHelp hey Airbnb, sitting outside our reserved hotel and they have no record of our reservation. Our host hasnt answered in over 40 minutes and your support rep hasnt answered in over 30??

@khalifa5star Hello Yasuke, thank you for bringing this to our attention. We would like to take a closer look at your situation. Could you please DM us and share the email address connected to the Airbnb account? twitter.com/messages/compo…

How many times will your representatives transfer case? How many times will the case be transferred and what exactly is going on that requires another expert? What are you doing and why can’t you tell me what you found out. Which experts are working on this since 2nd March 2026? These Money that came from Airbnb and Skrill. What exactly is wrong and where is my money? Why must I continue to wait for your experts that don’t exist or probably lazy and doing nothing? If you won’t release my money I have asked several times for you to return it back to the senders so I can get my money in other ways. Please stop holding my money for months, it’s looking like fraud on Payoneer

@Payoneer I think it’s safe to say @Payoneer is a fraud now. My transactions have been pending for over 1 month. 3 different transactions and it’s most annoying that their customer service representatives are dummy and just figure heads that have no response or solution to complains

@joyliupenn Hello, thank you for bringing this to our attention. We would like to take a closer look. Could you please DM us and share the email address linked to the Airbnb account? twitter.com/messages/compo…

@Airbnb Host was unresponsive and we couldn’t access the property. Your team told us to book a hotel and it would be “reimbursed”. Now only 30% is offered, which was never mentioned. We relied on your guidance — this feels unfair. Can someone review?

@BBediashvili Thank you for reaching out. We have replied to your DM, and we'll follow up from there.

@AirbnbHelp @Airbnb I lost Superhost status due to a review with documented lies. I have WhatsApp proof that the guest’s claims are false, but support won't help. I need a human to review the evidence! Rez: HMASTNMZBT #Airbnb #HostRights

@bethfleck Hello there. We'd like to take a look at this for you right away. Could you please DM us, sending the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

@Airbnb canceled my NFL Draft stay 2 weeks before travel. Replacement options are 4x the cost. Offered $50. Flights already booked from Austin. Born n raised in Pittsburgh! Need help.” Was hoping to see @PatMcAfeeShow I’m heartbroken!

@mark_r_uk Hello Mark. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

Nice of @Airbnb to cancel not one but two bookings for same dates. Booked last year for this October, only to have hosts cancel “for repair works” today Yeah definitely not going to relist for double the fee are you 🤬 #bullshit anyone else been done over by them?

@PabloLagos1988 Hola, Pablo. ¿Podrías enviarnos por mensaje directo la dirección de correo electrónico asociada a la cuenta de Airbnb para que podamos investigar más a fondo? twitter.com/messages/compo…

@AirbnbHelp Hola @AirbnbHelp, mi cuenta de anfitrión fue eliminada y no tengo solución ni información. Necesito que mi caso sea revisado nuevamente por Trust & Safety. Estoy dispuesto a verificar todo y corregir cualquier incumplimiento. ¿Pueden escalarlo?

@JimHMusic Hi there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@Airbnb @AirbnbHelp Extremely disappointed. Host hid £200 cleaning fee in description to bypass 'Total Price' search. Support admits host didn't use the 'Appropriate Fee Field' but refuses help, telling me to 'just cancel.' UK guests beware,the checkout price isn't the real price

@Shiwon_NZ_Ao Hello! We’re here to make sure your concern is properly addressed. We’d be happy to explore how we can help further. Please send us a direct message with your email so we can review this more closely. Thanks! twitter.com/messages/compo…

And now @AirbnbHelp are stonewalling on our refund. 😳 @ApartmentsHope this was one of your properties. (Note to international students - don’t rent off Charles Hope - it’s simply not safe)

Just another horror story from @Airbnb_uk for your records. Two weeks ago we arrived at our booked accommodation, accessed it using the security codes given, and when we entered, we found a very startled young female student, whose rented accommodation we’d just invaded. 1/2

@Shiwon_NZ_Ao Hi there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@IvanMek Hola Ivan, gracias por contactarnos. Nos gustaría ver esta situación más de cerca. Envíanos un DM con la dirección de correo electrónico vinculada a la cuenta de Airbnb y comenzaremos desde allí. twitter.com/messages/compo…

@AirbnbHelp Mi anfitrión canceló y las alternativas eran mucho más caras. Solo me habéis reembolsado y me dejáis sin alojamiento. Según AirCover, necesito una solución equivalente sin coste extra. ¿Podéis revisarlo?

@Shelly_Hockett Hi, we'd like to take a closer look. Could you send us the email address associated with the Airbnb account via DM? We'll follow up from there. Thanks. twitter.com/messages/compo…

@Airbnb how is it acceptable to not refund any money for accommodation that was booked and cancelled within 48hrs after the host reached out to say would totally understand, then kept our £410, not one penny refunded, disgusting, have to pay in full to get 50% back, joke avoid🚨

@LikeThe_Flower Hello there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@AirbnbHelp I’m a host and Airbnb is withholding a large portion of my payout after a completed 1.5-month stay. Status says “Paused – account info required,” but I’ve already submitted everything and support won’t explain what’s missing.

@rsuhe Hi Ricky, we'd like to look into this with you. Can you please send us a DM with the email address linked to your Airbnb account, so we can follow up? Thanks in advance. twitter.com/messages/compo…

Hello @AirbnbHelp your staff did a fraud to a guest. She do some action without guest consent

@Micha_Alvez We have replied to your DM and will follow up from there. twitter.com/messages/compo…

@AirbnbHelp hi! Could you help me 💜 sent a dm

@Invictavitaa Hola, nos gustaría revisar esto. Por favor, envíanos la dirección de correo electrónico vinculada a la cuenta de Airbnb a través de un mensaje directo y nos pondremos en contacto contigo. Gracias. twitter.com/messages/compo…

@AirbnbHelp @Airbnb @airbnb_mx Tuve una experiencia con un alojamiento en malas condiciones de limpieza y además intentaron influir en mi reseña ofreciendo beneficios. El caso fue cerrado sin considerar esto. Solicito una revisión seria y justa.

@murciaincivica Hi there, we understand how important it is to address this situation. Allow us to take a look at this for you right away. Please send us a DM with the email address, and we'll follow up from there. Thanks. twitter.com/messages/compo…

@airbnb We had a family accident right before leaving for our trip. Sent medical reports proving that my wife couldn't even walk. They refused to change our dates or offer any other solution. Completely unprotected with them. They are the paradigm of extreme capitalism.

@vr17r__ Hi there, we’d like to look into this. Can you forward us your email address linked to the Airbnb account, via DM? Thank you. twitter.com/messages/compo…

للأسف تعامل دعمكم سيء مستاجر استديو وطلع خلاف الصور واتواصل مع الدعم يقول بعد 24س والشقه مقفله وراعي العقار ما اعطاني اي حل واقف برا قدام الشقه للأسف اني استخدمت التطبيق هذا وعندي جميع الاثباتات @Airbnb @Saudi_MT @AirbnbHelp

@WinkProgress We have responded to your DM. Please check and we'll take it from there. twitter.com/messages/compo…

@AirbnbHelp For anyone wondering what happened, nothing! They stuck by their, "we don't care what refund we told you you'll get."

On the bright side, Lance is enjoying France! Can't believe this isn't an #AprilFoolsDay gag. @AirbnbHelp offered one thing but gave another... and they wont do a thing about it. Hell of a way to do business, @Airbnb. And this after 70 nights!