American Family Insurance

@robinmcconnell_ Thanks for bringing this to our attention. Please visit amfam.ly/4nYMB9A to share more information with us. - Hal

@amfam we switched from you at the start of the year and our local agent keeps taking our escrow out. Four months worth now. She says she “will get right on it”. You owe us all that money. Can you help?

@Phuqrr Hi there. We’d like to learn more so we can better assist you. Please send us a DM or visit amfam.ly/4nYMB9A to share additional details with us. Thank you. - Sam twitter.com/messages/compo…

Changed the card for autopay on my @amfam car policy, looks like that cost me another 10 dollar increase to my policy.

@Tobywan80501 Thanks for reaching out to us. Please visit amfam.ly/4nYMB9A to share additional details with us. -Alyssa

@amfam Awful company, just awful. #insurance #car #auto

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@fortune8 Hi there! Thanks for reaching out to us. We're here to help, so please visit: amfam.ly/4nYMB9A to share additional details with us or call 1-800-MYAMFAM (692-6326). - Hal

@AmFam @AmFamHelp not able to remove credit card!

@vkutty Hi there. Thank you for reaching out. Please know, your safety is important to us. So we may better assist you, please send us a private message with your phone number and policy number, and we will share your information with our team. We appreciate your patience. - Jo

@AmFam @AmFamHelp This is unacceptable. Stranded customers shouldn’t have to chase basic service. Need an explanation and immediate resolution.

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@stlCITYsc @amfam When are Illinois people going to be included in this? Every single year it’s Missouri residents only

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@ofred13 Thanks for reaching out! We recommend calling 1-800-MYAMFAM (692-6326) for some help. -Alyssa

@amfam How can you take away a safety discount from a customer just because they got rear-ended through no fault of their own? Increasing the premium by 15%, which is $600 in this case, is simply wrong.

@DeadRingr_ Hi there. We'd like the chance to learn more about your feedback. Please send us a DM or visit amfam.ly/4nYMB9A to share additional details with us. Thank you. - Jo

@amfam might have the worst online portal I ever used, I almost was unable to pay off the rest of my Car insurance because they burry the payment button away if you dont have a close to or overdue bill.

@kodywillnauer Hi Kody. We've located your information in our system and have shared your message with our team. Thank you for reaching out to us for assistance. - Jo

Hey @amfam, in written communication my insurance agent acknowledged my intent to nonrenew once policy expired. However it autorenewed $ from ACH checking account that didn't have the funds. I put a stop check and they apologized for the error but refused $25 refund of fee. Help?

@AlreadyTooRich Hi there. That sounds frustrating. Our team would like to look into this for you. Please share your phone number or email address and any applicable claim number via private message or here: amfam.ly/4nYMB9A. Thank you. -Alyssa

@amfam Your POS driver sideswiped my car when my daughter was driving & lied through his teeth. I wanted to let everyone know what kind of leeches you are that we have to fight just to get repairs done. Leeches take money and try to avoid rightful claims using you POS an an excuse

@hellovaras Hi Jose. Thanks for your question, it can take up to 24 hours for updated proof of insurance cards to populate in the mobile app. We appreciate your patience! If you have any other questions or concerns, please call 1-800-MYAMFAM. -Alyssa

@amfam hello. How do I add my insurance card to Google wallet? It is stuck on downloading. Thanks

@DeadlockRebelz Hi there, please call 1-800-692-6326 so a member of our team may assist you further. Thank you! -Alyssa

listen to me when i tell you not to get midvale auto or american family insurance holy hell they just…don’t have a phone number to get any information and will drop you without saying anything 😭

@flutiefan Hi there, we understand rate increases can be frustrating. Please connect with your agent to review your policy to ensure your discounts are current. Visit amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326). -Alyssa

@amfam why did my car insurance go up $150 when i’ve had 0 incidents, accidents, or tickets, and my car is a year older?

@telenetworxx Hi Jason! We're always here to help. Please share your specific concerns, email address and phone number via private message or here: amfam.ly/4nYMB9A. Thanks! - Jo

Why is @amfam so terrible? You can't speak to any one outside of M-F 8-5?!

@ScottMarty53566 Hi Scott. We understand rate increases can be frustrating. Please connect with your agent to review your policy to ensure your discounts are current. Visit amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326). - Sam

Shame on @amfam. Just got a brand new car, 2025 Accord, which rates exceptionally high for safety. My premium went up $40 per month. Other than greed, no reason for this. "Hey, he can afford a new car, let's get OUR share, too!" Auto insurance industry is corrupt. Shame.

@DebHamilton3 Thanks for reaching out to us. We'd like to look into this for you. Could you please share your contact information and any applicable claim or policy number via private message or here: amfam.ly/4nYMB9A. - Bobbie

@TConstien @amfam @AmFamJack @AmFamNews @FreeBeacon Claim 01008728819 Since April your company has caused serious distress to my disabled sister.   If the goal is to make the process long and complicated to the point we just give up; it is not working! #DelayDenyDefend #Not

@tpx39 Hi, Daniel. We understand long hold times can be frustrating. A member of our team will be with you shortly. Thank you for your patience. -Alyssa

@amfam I’ve been on hold for 2 hours and have no idea if anyone is going to respond. There’s no hold music or anything. Is there customer service?

@Mamaofx4 Hi, Mornay. Thank you for bringing your claims experience to our attention. We’ve located your information and shared your feedback with our team. If there are any other details you would like to share with us, please send us a DM or visit amfam.ly/3uKEVSr. Thank you-Joyce

@contralto_C3 Hi there. We'd like the chance to learn more about your feedback. Please send us a DM or visit amfam.ly/3uKEVSr to share additional details with us. Thank you. -Alyssa

@amfam 30-year policy holder here. I never needed to test the value of your org until a recent accident in which I was not at fault. On a 1-5 scale, you earned 1 star. Thoroughly disgusted with your performance. You've lost a loyal customer.

@CreateAhRuckus Hi, thank you for sharing your concern and reaching out. Unfortunately, due to privacy reasons, we can only discuss the details of this with the person directly involved. Would you please ask them to call us at 1-800-MYAMFAM (692-6326) at their earliest convenience? - Jo

My parents insurance @amfam is threatening to drop them as clients because they have "a solid fuel source" (fireplace) in their home...