American Family Insurance

@EujoanaJoana Hi Joana. We've located your information in our system and have shared your message with our team. Thank you for reaching out to us for assistance. -Alyssa

@amfam can you please stop delaying rebuilding our home. The claim was reported in December 2025 and your adjuster Derek Sturtevant did not act on it not until March 2026. We tried to make every effort to communicate and accommodate you. Our family still leaving in an Airbnb

@TwanCO80501 Hi, we appreciate your business and can connect you with your agent. Could you please provide us with your name, email address and phone number via private message? For assistance, please call 1-800-692-6326. - Sam twitter.com/messages/compo…

@amfam They split my auto and home to separate bills now with no notice from them whatsoever, It's too bad they are going to lose out because I'm cancelling that home and going elsewhere. They are fools. #insurance

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@BillGerrard Hi, Bill. Your feedback is important to us, and we’d like to find out more about your experience. Please send us a DM or visit amfam.ly/4nYMB9A to share additional details with us. Thank you. - Jo

@amfam @WWestrate you've got a serious billing system issue. We've reported the issues over and over to our local agent and they are stuck. Corporate needs to get their act together. We've been incorrectly billed for months now will no way to get refunds. #OneAmFam

@JimRutt2 Hi, Jim. We understand rate increases can be frustrating. Please connect with your agent to review your policy to ensure your discounts are current. Visit amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326). - Jo

@amfam Time to shop around for other types of insurance. 3rd year in a row it’s gone up. Some friends of mine have mentioned that bundling car with home is not always a good idea. So I will look at that

@robinmcconnell_ Thanks for bringing this to our attention. Please visit amfam.ly/4nYMB9A to share more information with us. - Hal

@amfam we switched from you at the start of the year and our local agent keeps taking our escrow out. Four months worth now. She says she “will get right on it”. You owe us all that money. Can you help?

@Phuqrr Hi there. We’d like to learn more so we can better assist you. Please send us a DM or visit amfam.ly/4nYMB9A to share additional details with us. Thank you. - Sam twitter.com/messages/compo…

Changed the card for autopay on my @amfam car policy, looks like that cost me another 10 dollar increase to my policy.

@Tobywan80501 Thanks for reaching out to us. Please visit amfam.ly/4nYMB9A to share additional details with us. -Alyssa

@fortune8 Hi there! Thanks for reaching out to us. We're here to help, so please visit: amfam.ly/4nYMB9A to share additional details with us or call 1-800-MYAMFAM (692-6326). - Hal

@AmFam @AmFamHelp not able to remove credit card!

@vkutty Hi there. Thank you for reaching out. Please know, your safety is important to us. So we may better assist you, please send us a private message with your phone number and policy number, and we will share your information with our team. We appreciate your patience. - Jo

@AmFam @AmFamHelp This is unacceptable. Stranded customers shouldn’t have to chase basic service. Need an explanation and immediate resolution.

@Othssoccer16 Thanks for reaching out. Some states have laws that affect sweepstake eligibility. Keep an eye out for other promotions and sweepstakes that may be available for you! -Meg

@stlCITYsc @amfam When are Illinois people going to be included in this? Every single year it’s Missouri residents only

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@ofred13 Thanks for reaching out! We recommend calling 1-800-MYAMFAM (692-6326) for some help. -Alyssa

@amfam How can you take away a safety discount from a customer just because they got rear-ended through no fault of their own? Increasing the premium by 15%, which is $600 in this case, is simply wrong.

@DeadRingr_ Hi there. We'd like the chance to learn more about your feedback. Please send us a DM or visit amfam.ly/4nYMB9A to share additional details with us. Thank you. - Jo

@amfam might have the worst online portal I ever used, I almost was unable to pay off the rest of my Car insurance because they burry the payment button away if you dont have a close to or overdue bill.

@kodywillnauer Hi Kody. We've located your information in our system and have shared your message with our team. Thank you for reaching out to us for assistance. - Jo

Hey @amfam, in written communication my insurance agent acknowledged my intent to nonrenew once policy expired. However it autorenewed $ from ACH checking account that didn't have the funds. I put a stop check and they apologized for the error but refused $25 refund of fee. Help?

@AlreadyTooRich Hi there. That sounds frustrating. Our team would like to look into this for you. Please share your phone number or email address and any applicable claim number via private message or here: amfam.ly/4nYMB9A. Thank you. -Alyssa

@amfam Your POS driver sideswiped my car when my daughter was driving & lied through his teeth. I wanted to let everyone know what kind of leeches you are that we have to fight just to get repairs done. Leeches take money and try to avoid rightful claims using you POS an an excuse

@hellovaras Hi Jose. Thanks for your question, it can take up to 24 hours for updated proof of insurance cards to populate in the mobile app. We appreciate your patience! If you have any other questions or concerns, please call 1-800-MYAMFAM. -Alyssa

@amfam hello. How do I add my insurance card to Google wallet? It is stuck on downloading. Thanks

@DeadlockRebelz Hi there, please call 1-800-692-6326 so a member of our team may assist you further. Thank you! -Alyssa

listen to me when i tell you not to get midvale auto or american family insurance holy hell they just…don’t have a phone number to get any information and will drop you without saying anything 😭

@flutiefan Hi there, we understand rate increases can be frustrating. Please connect with your agent to review your policy to ensure your discounts are current. Visit amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326). -Alyssa

@amfam why did my car insurance go up $150 when i’ve had 0 incidents, accidents, or tickets, and my car is a year older?

@telenetworxx Hi Jason! We're always here to help. Please share your specific concerns, email address and phone number via private message or here: amfam.ly/4nYMB9A. Thanks! - Jo

Why is @amfam so terrible? You can't speak to any one outside of M-F 8-5?!

@ScottMarty53566 Hi Scott. We understand rate increases can be frustrating. Please connect with your agent to review your policy to ensure your discounts are current. Visit amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326). - Sam

Shame on @amfam. Just got a brand new car, 2025 Accord, which rates exceptionally high for safety. My premium went up $40 per month. Other than greed, no reason for this. "Hey, he can afford a new car, let's get OUR share, too!" Auto insurance industry is corrupt. Shame.

@DebHamilton3 Thanks for reaching out to us. We'd like to look into this for you. Could you please share your contact information and any applicable claim or policy number via private message or here: amfam.ly/4nYMB9A. - Bobbie

@TConstien @amfam @AmFamJack @AmFamNews @FreeBeacon Claim 01008728819 Since April your company has caused serious distress to my disabled sister.   If the goal is to make the process long and complicated to the point we just give up; it is not working! #DelayDenyDefend #Not