Avid Customer Care

@C_Smith0213 Awesome! Thanks for the update. glad to hear it's all set. Have a great week!

@AvidSupport It’s koo! I figured it out. I appreciate the get back tho!

@AvidProTools I need help and no one is getting back to me! @Avid

@Lennysonofbenny x.com/messages/compo…

@AvidProTools Hey I’ve spent the best part of three days trying to get my system back up, Can I please speak to a human? Yours truly Ben -Product owner

Pro Tools 2025.10 includes Sony’s 360 Reality Audio mixing, SoundFlow integration, Speech-to-Text enhancements, macOS Tahoe support, and more ▶️ avid.co/1umV50XcXWl #protools #sonyproaudio #soundflow #speechtotext #tahoe #acondigital #nightfoxaudio #musicproduction #mixing #recording #avidprotools #daw #avid

@Lennysonofbenny hi Ben Sims, sorry to hear about that. Can you DM me your info including the version of Pro Tools you're trying to run and on what Operating System and OS version? Thank you

@realJulesTaylor Hey Jules.... Im sorry this happened again. Can you email me directly so I can look at your Avid account and include your system ID. This needs to be resolved immediately. Avidmarianna. send too marianna.montague@avid.com

Hey @AvidProTools what's the point of turning off automatic renewal if Y'all are going to charge me anyway? This is not the first time this has happened. And this is one of many reasons Y'all are the most vile company in all of pro audio. I hate you and your products.

@JarrodCooper13 Hello Jarrod..... Id like to assist you so please emai me directly with your MyAvid email address and System ID and what seems to be the issue and I can help. marianna.montague@avid.com

@JuslisenMedia @AvidProTools Imagine… we pay for multiple studio and ultimate licences…. Hundreds of euros a year. Only to be ignored without any support. @AvidProTools @Avid

@AvidProTools I’ve tried to reach support due to a technical licensing issue. I also have no access on my account to the avid support centre, even though I have requested access and have an active support plan. Can anyone from Avid please assist.

@JuslisenMedia Sorry to her about this. Please Send me your iLok and account details via DM or at tope.domingo@avid.com x.com/messages/compo… Thank you

@HarlanUncle Received your DM. Let me know if anything comes up. Thanks!

@AvidSupport Hey Avid, can you please have someone take a look at your direct messages?

@BUILTTOSHREDDD_ Hi there! sorry to hear about that. Can you Email me your account info and the address/zipcode you're trying to enter? Thank you (tope.domingo@avid.com)

@AvidSupport I am unable to purchase Pro Tools studio as it keeps saying my zip code is invalid when trying to check out. Its definitely the correct zip code.

@AvidProTools avid link is horrendously bad. Constantly glitching, making me not want to even buy the product anymore

@BUILTTOSHREDDD_ I've started a support case for you under case number 05037513. You'll be contacted via Email soon. x.com/messages/compo…

@BUILTTOSHREDDD_ Thank you for the info! I'll get back to you in a few minutes

@BUILTTOSHREDDD_ (tope.domingo@avid.com)

@BUILTTOSHREDDD_ Please DM or Email me your registered Email so we can have this checked ASAP

@PaulShortino please look for my email. Best to you. Avidmarianna 2/2

@PaulShortino Hi Paul..... Im very sorry to hear this and that is NOT the experience we want folks to have. I know you had an issue wth your PT and Apollo and one of our techs reached out a few times and didn't hear back. Im going to directly email you from marianna.montague@avid.com so 1/2

@Avid Your website sucks and so does your Customer Service with technical support .I had the old system that worked just fine control 24 with HD system . I was on the phone for hours asking a few simple questions .I wouldn’t recommend this system to anyone..

@bydanielrobert Hi Daniel, I just spoke to Marianna and she was not able to receive anything on her Email. Can you forward the Email you sent to tope.domingo@avid.com ? Thanks!

@AvidSupport This must obviously be somebody different. I was told to email direct after explaining everything already. I contacted the Venice repair and they said Avid has not sent instructions or parts to be able to repair the MBox Studio. I was told I could be directly helped by email.

Purchased a @Avid MBox Studio a little over a year ago and its already went out. Since it was bought on Amazon apparently they can't help. Supported them for years just to buy something that broke so easy. Who knows where to get an MBox Studio repaired?

@bydanielrobert Apologies for the late response. You can check kb.avid.com/pkb/articles/f… for repairs. May we know what issues you're having with your MBox Studio? x.com/messages/compo…

@AvidSupport Hello. You guys have yet to respond to my email or dm and it’s been weeks. Please help!

@bigkarmaaa Csn you email me the MyAvid email address used and the system ID? marianna.montague@avid.com

@bydanielrobert HI - Tope who responded is out on parental leave so can you send me the info on your MBox to marianna.montague@avid.com

@AvidSupport It was Dm'd.