Axos Bank

Hi Matthew, We’re sorry to see your frustration, and we want to reassure you that we are actively reviewing your situation. Our team will be reaching out to you directly with updates so we can address your concerns thoroughly. We also want to be clear that we are not retaliating against you in any way. We’re here to help, and we’re glad to discuss any questions or issues with you directly whenever you’re ready.

Not a worse bank on the entire planet than @AxosBank Avoid at all costs. Literally spending my Saturday with general counsel as we prepare to file a petition for emergency injunction compelling Axos to stop committing felonies. Nebraska’s AG office is assisting. We will seek damages and punitive damages against Axos Bank. For right now, our focus is on getting the court order to compel them to stop the extortion and to close all of our accounts.

Hi Ray, We’re really sorry for the trouble you ran into. We weren’t notified of any outages on Friday, so we’d like to take a closer look at what happened on your end. If you’re still having issues accessing the site or completing your purchase, please send us a DM so we can help you directly.

@AxosBank Still down......

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Hi Ray, We’re really sorry for the trouble you ran into. We weren’t notified of any outages on Friday, so we’d like to take a closer look at what happened on your end. If you’re still having issues accessing the site or completing your purchase, please send us a DM so we can help you directly.

@AxosBank ....stay away from this bank.

Hi Ray, We’re really sorry for the trouble you ran into. We weren’t notified of any outages on Friday, so we’d like to take a closer look at what happened on your end. If you’re still having issues accessing the site or completing your purchase, please send us a DM so we can help you directly.

@AxosBank I needed MY money today and was told I couldn't access the amount I needed for a large purchase even though there is more than enough to cover the cost.....and now the site is down. Done with this bank.

@matthew_brunken We understand your concern. We don’t have any deposits that would be subject to a 15‑day hold, and one of our team members will be reaching out to you today to review your account and help clear this up.

@AxosBank Not 5 days. 15+ days

@AxosBank now averages 15 days to deposit business checks. We’re done. What SMB digital bank should we move our accounts to?

be released. We understand this can feel longer when weekends or holidays fall within that window. A team member will review your specific situation to make sure nothing out of the ordinary is affecting your deposits. If you have anything additional you’d like us to review, please send us a DM so we can take a closer look.

Hi Matthew, We’re sorry for the frustration this has caused, and we appreciate you sharing your feedback. Mobile check deposits with us are typically held for 5 business days, and many banks follow a similar process since the physical check isn’t received and must fully clear before funds can be released. We understand this can feel longer when weekends or holidays fall within that window. A team member will review your specific situation to make sure nothing out of the ordinary is affecting your deposits. If you have anything additional you’d like us to review, please send us a DM so we can take a closer look.

Hi Jerry, thank you for your patience and for giving our team the chance to assist you. We understand your concerns, and we want to clarify that our team has confirmed your issue has been resolved. We’ve noticed you’re continuing to post comments, so please let us know if you still need help or have any remaining questions. We’re here to support you and will be glad to assist further.

@AxosBank Liars and scam artist

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Hi Jerry, thank you for your patience and for giving our team the chance to assist you. We understand your concerns, and we want to clarify that our team has confirmed your issue has been resolved. We’ve noticed you’re continuing to post comments, so please let us know if you still need help or have any remaining questions. We’re here to support you and will be glad to assist further.

@AxosBank What a complete and total Joke No customer service and a total lack of consideration for your customers

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Hi Jerry, thank you for your patience and for giving our team the chance to assist you. We understand your concerns, and we want to clarify that our team has confirmed your issue has been resolved. We’ve noticed you’re continuing to post comments, so please let us know if you still need help or have any remaining questions. We’re here to support you and will be glad to assist further.

@AxosBank Axos and you are a complete scam and a joke. You continue to make empty promises and false promises I have reported your lack of Interest and failed customer service to the BBB I am still waiting for you to call me back as promised from several days ago. Stop playing with me

@alldayd0m Hi Dom, We’re sorry to see you feel this way. If you’re open to it, please send us a DM so we can understand what happened and offer support. We’re here to help however we can.

@markingup Hi Mark, We’re sorry you’re having trouble accessing your accounts right now. We’re aware of the issue and our team is actively working to get everything back up and running. Please try again later today. We appreciate your patience while we get this resolved.

@AxosBank Is your digital banking down?

@rva_photoguy We’re sorry you’re having trouble accessing your accounts right now. We’re aware of the issue and our team is actively working to get everything back up and running. Please try again later today. We appreciate your patience while we get this resolved.

@AxosBank How about just getting your website to work so customers can actually access their accounts? Can see anything in my accounts either on the mobile app or on an actual computer.

@alldayd0m Hi Dom, We’re sorry to hear you feel this way, and we’d really appreciate the chance to understand what happened. Please send us a DM so we can look into this directly and work to make things right.

Hi Mr. Pascazi, We’re truly sorry for the frustration this has caused. We understand how important it is to have reliable access to mobile deposits, and we’ve escalated this to our team. A relationship manager will be reaching out to you directly to gather more details and make sure you’re able to complete your deposits without any further issues. Thank you for your patience while we work to get this resolved.

@AxosBank When will deposits via your mobile app be again operational? Not much of an Internet bank if your mobile app is broken don’t you think? #InternetBankBroken #MobileDepositsFailing

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@StoneGuardian74 Thank you for your interest in opening an Essential Checking account. We’re happy to help. Customers who live outside the United States can reach our Premier Sales Team at 1‑855‑818‑4113 for assistance with getting started. If any other questions come up, feel free to reach out.

@AxosBank I am a resident of mainland China. How can I apply for an Essential Checking account? Currently, I am unable to leave China. Thank you.