Bombas

@DLoBoston We've followed up with you directly via email so look out for a message from us!

@BOMBAS I tried to DM you as requested but it didn't work. Can you DM me? Otherwise I replied publicly with my order numbers.

@DLoBoston Hi there! We’re so sorry for the experience and the radio silence! Please send us a DM with your order number and email address so we can get this sorted out!

Please help @BOMBAS . Over the years I've had excellent service but I'm stuck on an issue. I got an initial reply from customer service minutes after my submission, but they've gone radio silent and since then an order processed that I explicitly cancelled with them.

@MattRose220 Hi Matthew! We’ll send you a private message shortly—please keep an eye out!

@BOMBAS I have emailed 4 times, I dmd on instagram.

@BOMBAS can someone please check into order 30351988. Thanks

@MorganStuck Hey Morgan - We're so sorry to hear that you've had this experience with our socks. You're covered for replacements by our 100% Happiness Guarantee so please request a replacement here: bombas.loopreturns.com

@BOMBAS I've loved your socks, but when I have all the pairs I got for Christmas develop holes in 3 months I don't think I can get socks from you anymore.

@ralabanza Hi Richard! Sorry to hear about the issue with your Bombas—we aim for top quality. The good news is our 100% Happiness Guarantee covers this, and we’re here to help! You can start your replacement here: bombas.loopreturns.com Feel free to reach out if you have any questions!

@BOMBAS love my BOMBAS but it looks like one of them has a hole. Is there anything that can be done?

@Sandy166059 Hi there! So sorry for the wait on our end. We just reached out via DM to get things moving!

No message received. This is the problem. I have had 2 people tell me how much they'd love to help me but you guys are missing the mark. I wore your socks exclusively for years. My 6 yr old granddaughter wears Bombas but I have lost patience & faith that this will ever be made right. You did not send me a message.

The “It” socks of summer? You’re looking at ‘em. Link in bio.

@Sandy166059 Hi Sandy! We’ve sent you a private message—please check when you can. Thank you!

@BOMBAS I am super disappointed with Bombas. Just made a sock order & going to try Athleta. I ordered $115 of socks for my granddaughter & received the wrong socks and no one has rectified the problem yet. The website was not helpful. I am done with Bombas I think.

@BenjiWriter Hi Jeff, feel free to send us a DM for more help!

Got some new @BOMBAS socks that are not labeled for right and left feet. Now what am I gonna do?

@ArashNarchi We're so sorry to hear that you have yet to receive your order. We'd be happy to check on this for you so please send us a message!

@BOMBAS I made an order a few weeks back and it was suppose to come in 3 days and I still haven’t received it. Can I get some support?

@toofunnytiffany Hey - We're so sorry to hear about the hole in your socks. We completely understand your frustration and definitely want to get you replacements for these pairs as well as find a solution so we can minimize future issues. Please start the process here: bombas.loopreturns.com

@BOMBAS I have to say I am severely disappointed in the quality of socks lately. Every pair I have purchased in the last 6 months has ended up with a hole in it. I have ones from 2+ years ago that don’t have holes but the newest sets - super poor quality.

@angiethomas16 Hey Angela - We're so sorry to hear that you've had this experience with our socks. You're covered for replacements by our 100% Happiness Guarantee so please request a replacement here: bombas.loopreturns.com

@BOMBAS All of my socks are getting holes in the middle?? I have had them a year. This can’t be normal

@afuturesuprhero Thanks so much for all of your incredible efforts to give back to your community. We couldn't be more grateful!

This weekends adventure took us to #camarillo #california where we had the honor of blessing those in recovery , field workers and children . Another great day. Thank you to everyone who donated to make this happen . #superhero #yuriwilliams #givingback @bombas @toysfortotsofficial

@Boommerhighto Hey there - we're sorry that you're having trouble accessing our site! We'd recommend trying the browser Google Chrome or using a different device. If this doesn't work, please send us a private message so we can help you directly.

@BOMBAS these companies want you to give them business but offer no phone number or Customer service. Trying to do an order since this morning, your system says shipping address won’t work. Tried home & work. Emailed bomb as this morning. Terrible CS. Moving on!

@CourtneyCapers Hi Courtney, we're sorry to hear about your recent experience with us! Feel free to send us a DM for more help.

Was so excited to order from @BOMBAS just to receive my package and all of the items have the stench of marijuana! By far the craziest experience ever. Has anyone else had this happen to them? The customer service team is absolutely no help.

@barrymccarty We're sorry about your recent frustrating experience, Barry! We'll be sending you a message for more assistance with your order, so look out for a DM form us!

Is @BOMBAS using unhuman AI Bots to answer their Customer Service emails or a live person who understands the English language well enough to interpret an email from a customer asking you to back up your lovely 100% Happiness guarantee/slogan?

@daniel0becker Hey Daniel - We're so sorry to hear that you've had this experience with our socks. You're covered for replacements by our 100% Happiness Guarantee so please request a replacement here: bombas.loopreturns.com

@BOMBAS how do my socks look like this after the first day they’ve been worn? This looks like I was wearing them w/o shoes, how are they gonna last beyond this season???

@boogereater71 Thank YOU ❤️

@BOMBAS Thank you for being such an awesome company! I did a return for the socks I ordered incorrectly. You sent me a note to keep the socks AND the refund. I will be sure to donate the incorrect pair to a shelter! Thank you!!!

@KhadijaM4 Hi Khadija, we'll send you a DM for more help!

@BOMBAS how do I get these replaced? The online form doesn't recognize my order

@acesounderglass Hi Elizabeth! We do have a 100% Happiness Lifetime Guarantee, so feel free to send us a DM for more help.

@BOMBAS why are you advertising lifetime guarantees if you block replacements after 3 years?