Budget Direct

Hi Chris, Thank you for taking the time to contact us. We apologise for any inconvenience or frustration this has caused for you. I would be more than happy to have a further look into this for you. Can you please DM us with your policy or quote details so that we can assist further? I look forward to hearing from you. *Olivia

Car insurance seems to not only be getting more expensive but also cutting coverage. Hey @BudgetDirect why can't I insure a new car with you if a learner driver is under 21 and may drive the vehicle at some point? But if the learner was 21 and a day that's ok?

Hi Selina. Thank you for your post. I am sorry to read your insurance has been cancelled, we would be happy to look at reinstating this for you, as we understand these things can happen. Can you please send us a private message with your policy details so we can assist? Thank you, *Emma.

@BudgetDirect Disappointed with Budget Direct: my insurance was cancelled over a simple missed payment, despite trying to resolve it. Losing customers over small billing issues feels unjustified 😠 #carInsurance #CustomerService #budgetdirect

Thank you for posting on our site. I'm sorry to hear of your disappointment with your recent claims experience. We are more than happy to investigate your case further, and see if anything can be done to reach a better resolution. Please forward a private message with your policy number, full name, date of birth, the address (including postcode) noted on the policy and the details of this review. Take care. *Eve

@tonytardio @AAMI We are contacting AFCA about @BudgetDirect atm, they are trying to rip off a young couple 21 and 25 over a house insurance claim. They’re always quick to take your money but don’t like paying any out.

Time has come to reveal that I’ve not had a good experience dealing with @AAMI . Almost 7 weeks since my car was stolen they’ve been stonewalling paying me. I’ve escalated matter to the Australian Financial Complaints Authority. So everyone knows insurance company is @AAMI

Hi Viv. I'm sorry to read you've not had a positive claims journey with us. We are more than happy to investigate this for you as well as provide further feedback. Please feel free to send us a private message with your policy number, full name, date of birth and the full address (including postcode) as noted on the policy. Kind regards, *Charlie.

Avoid @BudgetDirect house ins. Crap service when you need them most. Having worst claims experience. The constantly stuff up, miss info, provide us wrong info. Even told us claims officers “knock off” at 4pm EST. Too bad if you live in other states? #BudgetdirectFail

Hello. I'm sorry you’ve been disappointed with us and understand the worry and frustration this has caused. . I would like to look into the concerns you have raised further. Can I kindly ask you to forward a private message or email me at social@budgetdirect.com.au with your policy number, full name as on policy, your date of birth, address including postcode, and any further details you feel we need. I look forward to hearing from you. *Eve

@BudgetDirect We will take this to the ombudsman. Have been run around for 6 months and left homeless while waiting on the outcome only to find a ridiculous offer to rebuild a 4 bed home. Not even a third of what it’s insured for.

How dodgy are insurance companies, take your money every month then try to rip you off when you need to claim. @budgetdirect I’m disgusted with you.

Good morning, thank you for providing your feedback. I’m sorry to read that you are disappointed with your recent Roadside Assistance experience. I am more than willing to raise a complaint on your behalf to investigate this further. So I can do this for you please feel free to private message us, or email social@budgetdirect.com.au with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *Mia

@BudgetDirect pay an incredible amount for insurance that comes with roadside assistance- still waiting for help when they said max wait of 90mins. Call back to check status and told at least another 30 mins. No apology or anything. Hardly acceptable for what I pay

Hello, thank you for taking the time to reach out. I am sorry to read we were unable to reach a competitive price for your this year. I would like the opportunity to take a look and see if there is a reason why there is a significant difference in price between yourself and your wife. You are welcome to head to our website and jump onto an online chat where you can speak to one of our consultants who would be more than happy to review the policy for you. Thank you, *Emma.

@BudgetDirect My insurance went up $1000 WTF? How? I’ve had zero claims and my insurance goes from $1600 to $2600 If I apply with my wife’s details at the same address with MORE coverage you quote $900, $1700 lower 😳 DO NOT use Budget Direct they are ripping customers off

We will be at the ICA consultation sessions in NSW. Eugowra: Tue 21 Mar – Eugowra Bowls & Recreation Club, 12–8pm Parkes: Wed 22 Mar – Parkes Services Club, 10am-4pm (Community info session – 5-8pm) Forbes: Thurs 23 Mar – Club Forbes, 12-8pm Book here: insurancecouncil.com.au/news-hub/event…

@colarstar77 Hi Barbara, I am sorry to read you are dissatisfied with your claims journey. We are happy to investigate this for you. Please contact us through Webchat on our website and we'll be more than happy to assist you. Thanks! *Olivia

@BudgetDirect These guys are scammers. I made a claim, claim was approved. Almost a month later I’m still having to call and chase them for the money not being paid over to my account. Next time I’ll rather pay more and go with a different company with better customer support.

@SharonMadwife Hi Sharon, thank you for your reply. I'm sorry to read you are unable to contact us via this platform. Please reach out to us via Live Chat on our website with your details. Take care, *Skye.

@BudgetDirect Cannot send private message to you unless I am verified 🤷‍♀️. That’s the message I get when I try

Called @BudgetDirect at 3.25pm to ask for RA. Told 60-90 mins. Called them at 4.52pm after no contact for over 1.5hr. Told 60mins. Called back 5.58pm to be told there’s been a systems outage and they will request RA for me now !! I can see my safety is their priority …. NOT.

Good morning. I'm sorry to read the renewal offer has not met your needs this year, thank you for reaching out to raise your concerns as I can appreciate this increase is not what you were expecting or hoping for. We are always more than happy to review your policy with you to see if we can get you a better price. Due to the number of details we would need to go through we are just unable to complete premium reviews via Twitter, however we are more than willing to assist you with this via live chat through our website. Kind regards, *Charlie.

Good morning. We appreciate your feedback. We are happy to review your offer as we tend to find clients enter slightly different details in a new quote which than provides a lower offer. Please feel free to chat with us online from our website for a review of both the renewal and your new quote offer. We look forward to hearing from you. *Eve

fyi just got 3pp car quote from #youi competitive price but ffs excess was nearly double everyone else!! back to @BudgetDirect to cancel their renewal as taking out new policy with them is cheaper! Insurers are ripoffs!!

Hi Sailendra, thank you for contacting us and taking the time to share your concerns. We take our customer journey seriously and apologise for any inconvenience this has caused. Can I kindly ask you to respond with your policy number and details. Once received we would be happy to help. Alternatively, if immediate assistance is required, we would be happy to help via our Live Chat facility online from our website. Have a great day. *Alex

@BudgetDirect very disappointed with them. They charged me twice and I have been trying to get refund and it’s been more then 10days and still they don’t bother to refund me . Hopeless company to deal with.

I'm sorry to read the renewal offer has not met your needs this year, thank you for reaching out to raise your concerns as I can appreciate this increase is not what you were expecting or hoping for. We are always more than happy to review your policy with you to see if we can get you a better price. Due to the number of details we would need to go through we are just unable to complete premium reviews via Facebook, however we are more than willing to assist you with this via our contact centre or live chat through our website. Take care, *Charlie.

@BudgetDirect just sent me my new home insurance renewal: 2021 - $1032 2022 - $1066 2023 - $1266 2024 - $1539 2025 - $1867 FYI .. no claims since I have been with them! Time to shop around...

@nathane10422899 I'm sorry you have been disappointed with us and can always provide a review of your policy to see if we can lower your premium offer. Please chat with us online from our website if you would like a review completed. Take care. *Eve

Remember when @BudgetDirect actually was budget now they have just become greedy insurers like the rest.

Good morning, I appreciate you posting this feedback and I am sorry this experience has been so troubling. We take pride in our Customer Service and that high expectation extends to our repairers. I would like to raise this further for you to ensure our Claims department managers are fully aware of this situation. Can I kindly ask you to email me at social@budgetdirect.com.au with your policy number, full name, your date of birth, address including postcode, and any further details you feel we need. I look forward to hearing from you. *Alex

Hello. Thankyou for taking the time to leave us feedback. I would like to be able to discuss this situation with you further. Can you please email us here - social@budgetdirect.com.au with your policy number, name, date of birth and address, as well as any other relevant details. Thankyou, *Emma.

@BudgetDirect insurance not worth it. Cracked windscreen will cost $800 excess, while I can get it repaired straight out for $700. So what good is insurance?

@steele_sports Hi Alby. Thank you for posting on our site. We pride ourselves on our efficient and friendly service so it is fantastic to read that you were pleased with our service. I hope you have a wonderful afternoon. *Eve

@BudgetDirect Lesson in customer service Ive dealt with a telephone company won’t dignify them by naming & yours By far and away yours wins by a country mile Debbie was a star ⭐️

Good morning. I sincerely apologise for the frustration caused by our service regarding your claim. I can see we have responded to your previous though would like to investigate this further for you. Please forward a private message with your policy number, full name, date of birth, the address (including postcode) noted on the policy and any further information you feel would be helpful. We look forward to hearing from you to see what can be done to reach a better resolution. *Eve

BEWARE!! do not buy @BudgetDirect insurance unless you enjoy being lied to and gaslit. I have never experienced such rude and unprofessional behaviour from a company. I have had to demand all communication from them be in writing because my claim is almost certainly going to AFCA. #budetdirect #Insuranceclaims #Insurancefails